furniture store customer service customer service ashley delivery money manager warranty

I thought I’d buy some furniture..... nope! | Ashley Furniture review

1.0
Details
I drove an hour to our nearest Ashley’s furniture located in Appleton wi. Where I was finally greeted by an associate named Bob, who preceded to show us a fireplace that was not in store but in a computer, told us that the colors don’t really match the screen and when we asked about their return policy if it did t match he preceded to respond with “Ashley’s has 17 stores and we don’t care if we lose your business. The faked a coughing jag to walk over to another associate and explain something to him, without coughing, and they both walked away from us.... too bad Ashley’s there was a furniture store across the street and 4000 went to them
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Review
#1691165 Review #1691165 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Contact me

ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
1.2
Details
Went to Ashely Store at Bucklands Hill on 9/13/19 and bought a sofa loveseat for $639 incl del. What we got a customer service nightmare. First sofa delivered three weeks after and the legs could NOT be attached. I refused shipment and was told a new sofa would be...
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Review
#1688876 Review #1688876 is a subjective opinion of poster.
Cons
  • Quality and attitude of company
Reason of review
Damaged or defective
Preferred solution
FIX IT ASAP
Tags
  • Quality

Pathetic Customer Service | Ashley Furniture review

Update by user Oct 22, 2019

Store is the TriCounty location.

Original review posted by user Oct 22, 2019

I took a half a day off to await a promised delivery. I finally got through to someone on the phone after an hour of trying. NO ONE CONTACTED ME. Due to a variety of reasons, they were unable to deliver. I was promised no later than 8:30am the next day. They showed up at 8:50am. No contact was made after driver had said 8:31 earlier. THE ORDER WAS NOT COMPLETE! Once again, I was not informed. Jackie in “customer care” actually told me to stop using the term “excuses”. No one can connect me to the director of operations. Now they expect me to spend another half day waiting on the rest of the order. Never again! Word of mouth is powerful!!!!
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Review
#1686716 Review #1686716 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Management
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Horrible

Delivery disappointment | Ashley Furniture review from Spring Hill, Florida

1.0
Details
Waiting for a delivery that should have happened at 3pm on a Monday. It’s now after 9 a night (on a Monday) and still waiting for my furniture. I’m pissed. Royally. Who the *** delivers furniture after 9 o’clock at night? It’s utterly ridiculous! I need to get up for work in 5-hours! It’s unbelievable!
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Review
#1686428 Review #1686428 is a subjective opinion of poster.
Product
Ashley Furniture Marsilona Dining Table

Don’t waste your money | Ashley Furniture review from Jacksonville, Florida

1.0
Details
They cover nothing. They don’t explain anything when you purchase it and the sales person makes it sounds like no matter what happens you are covered. Lies! If the damage looks like it is caused by a pet forget it. Even if you don’t have a pet they will not cover it. Save your money.
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1 comment
Anonymous
#1802303

Same thing with me. They said all damage is covered with the extended warranty. All damage is covered as long as it didn't happen.

Review
#1685620 Review #1685620 is a subjective opinion of poster.
Product
Ashley Furniture Chair Warranty

Not mad | Ashley Furniture review

5.0
Details
great great perfect wonderful great
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Review
#1681935 Review #1681935 is a subjective opinion of poster.
Product
Ashley Furniture Table
Pros
  • What i thought i was getting
Reason of review
Exactly as described/ advertised

Need to cancel order | Ashley Furniture review

I tried placing an order online and it said that it wasn’t able to be processed, but it’s taking the money out of my account anyway and I never received a receipt or anything. I’ve been trying to contact someone to have the order canceled. I do not have an order number since I never received a receipt.
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Review
#1681425 Review #1681425 is a subjective opinion of poster.
Pros
  • Design of furniture
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$449
Preferred solution
Full refund
1.0
Details
I bought a bedroom set from them and when my lease ended and we had to disassemble the bed, we discovered that half of the screws were extremely stripped out while others were never even put in. I called to have replacement hardware sent, so that it can be put back...
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Review
#1681009 Review #1681009 is a subjective opinion of poster.
Service
Ashley Furniture Bed Installation

Rolena Industrial Dining Set Amazon 629357 | Ashley Furniture review

1.0
Details
Dining set delivery date and time was October 14 @9:00pm
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Review
#1680233 Review #1680233 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Pros
  • Delivery service
Reason of review
Problem with delivery
Loss
$689
Preferred solution
Deliver product or service ordered