furniture store customer service customer service ashley delivery money manager warranty
1.2
Details
I bought furniture in Ashley. Living Room, Dining Room and Bedroom. It is cheaply made. There is no fundamental understanding when Chinese people building furniture. It is all appearance. Bad structure and poor material. Shame on Ashley for not looking for the well...
View full review
Review
#842653 Review #842653 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
Loss
$3000

Ashley Furniture Sofa Review from Niagara Falls, New York

1.6
Details
This is the worst, most UNCOMFORTABLE piece of furniture I have ever owned! The cushions do not stay in place and are constantly sliding around. We have only owned the sofa for a year and the cushions are sinking in already. The cushions have been sinking in for the past several months, as if the springs can't handle normal use (in case you're wondering neither my husband or myself are overly large people- no greater than 200lbs). This was the biggest mistake I could have made. We want to come home and be comfortable after a long day of work and we are subjected to this torturous hunk of junk stuck in our living room until we can figure out what to do with it. Sure it looks pretty, but don't let that fool you! Stay away!
View full review
Review
#841725 Review #841725 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Price
Cons
  • Product quality
Reason of review
Bad quality
1.0
Details
Ashley Furniture Sofa Review from Manhasset, New York
Ashley Furniture Sofa Review from Manhasset, New York
Worst quality furniture anyone can possibly buy. It's frame is made out of compressed wood, which is just as good as cardboard. The best piece of advise is to avoid it all together. We've had problems since it was delivered. We couldn't use it for the first week as the...
View full review
2 comments
Anonymous
#1348958

easy fix, probably was cracked when delivered to dealer and broke at customer house. I sell this for $799.95. No way to make it with real wood and great craftsman ship for that money.

View more comments
Review
#840261 Review #840261 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality

Ashley Furniture Sofa Warranty Review

A!l there stuff looks nice price is good does the stuff last ! I have to say not very well bin just about a year an our couch is falling apart we ha e the warranty but its about as good as nothing. Will never buy from them again
View full review
Review
#838868 Review #838868 is a subjective opinion of poster.
Product
Ashley Furniture Sofa Warranty
Reason of review
Bad quality

Broken legs on furniture | Ashley Furniture review from Mentor, Ohio

2.2
Details
THREE times, the SAME issue, the CHEAP wood cracked on the legs of a console table....they replaced the legs and each set CRACKED!! today i went to the store in mentor ohio...the staff and manager are GREAT, they understood the problem and offered to replace the entire table...which i did...when they called corp.office, they said i had to pay 69.00 delivery charge for the new table...even after knowing that the legs cracked... the manager's hands are tied, he can't do a thing about it...he said he would have his people put the table together and i could pick it up...the manager was great, but his hands are tied...i will NEVER,EVER purchase anything from that company again and will tell anyone i know looking for furniture to avoid this company...now i have to figure out how to get the *** thing home and NOT pay them 69.00 to deliver....DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
View full review
Review
#835194 Review #835194 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Bad quality

Ashley Furniture - Bed Review from Pearland, Texas

2.8
Details
I ordered a bed from Ashley and not only did they bring the wrong bed twice. It was on back order and no one had the decency to call or send an email. I will never shop there again. The manager had the audacity to call and try to get smart with her comments on the phone. The worst service I have ever had. Never again.
View full review
1 comment
Anonymous
#1148021

We just had the very same experience at a store in the NW suburbs! They delivered the frame and mattress, foundation was damaged and returned.

Now we have to wait 2-3 weeks for a replacement foundation!!!!

When my fiance called, the sales staff was incredibly rude and said he is "breaking up" and hung up. I'll never shop there again.

Review
#833872 Review #833872 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Order processing issue

Ashley Furniture Sofa Review from Canandaigua, New York

1.8
Details
Sectional couch order 01/16, specifically told a locking system is included to prevent sectional from sliding apart. Couch delivered 2/16, withOUT the locking mechanism. Customer service ordered parts, took an additional 3 weeks to get a technician here. Technician states wrong parts were ordered. Call again, late April, customer service sends the WRONG parts a 2nd time. Told mid-May a technician would come out to address the locking system. I have made 3 payments on an incomplete piece of furniture, not a priority, not apologized to, treated as "not my problem" by customer service. First and last Ashley Furniture purchase. Disgusted with the blatan disregard for my time and energy!
View full review
Review
#833724 Review #833724 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Not as described/ advertised
1.0
Details
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Ashley Furniture Leather Sofa Repair Review from Naperville, Illinois
Problem started three months after we bought our furniture the leather started peeling so we contacted the they sent a tech out who looked at it said he had to order parts the part took three months to come in then tech came out and did a terrible job on the repair so...
View full review
2 comments
Amrom
#1304030

I'm very sorry to see you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

View more comments
Review
#833388 Review #833388 is a subjective opinion of poster.
Service
Ashley Furniture Sofa Repair
Reason of review
Bad quality
1.6
Details
I walked in the Ashley Store in Lithonia, Georgia on a Sunday. I was excited to make my first bed purchase ever. I told the saleslady I needed a platform bed for my guest room. We found it, I paid with a check and I was excited. It was delivered on Tuesday. The 2...
View full review
Review
#833333 Review #833333 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Design of furniture
Cons
  • Frame break down
  • Product
  • Promises not kept
Reason of review
Poor customer service

Wanna spend your hard earned money on furniture? don't shop ashley | Ashley Furniture review from Las Vegas, Nevada

2.6
Details
We decided to donate our living room furniture and shop around for some better quality items. Im not sure why we stopped into ashley but i really wish we would have walked right back out the door after arriving! We spent a ton of money on a new bed, dining room table with 8 chairs and a huge glass shelved curio for dishes linens etc.. We spent over 4 hours in the store and finally decided on those items. We had them delivered to our house and the table came damaged 3 times and the warrantee man is here now fixing the dent that was never noticed on the third table. The pads on the chairs are so cheaply made the moment you sit on the chair your butt falls through the foam pad because there is no plywood or support on the bottom side of the chair and you sink through past the frame. We are all under 180 pounds each so you can see what i am saying as we should never fall through any chair pad. So as were trying to come good on the expensive warrantee we purchased for the crummy furniture we received, the gentleman Keith states that "customers comfort is not warranted" and he cannot replace the chairs, all he can do is give us a new one for the damage. He states that he cannot make the chairs more stable by putting plywood under them. So as we spend several thousand dollars, they do nothing! Buyer beware!! Don't let your hard earned money go to waste here!
View full review
Review
#830962 Review #830962 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Warranty issue
Preferred solution
Replace all chairs with solid wood, NO Pad equivalent
Tags
  • badpurchase
  • damagedgoods