Ashley Furniture
Reviews and Complaints
Bed bugs
Excessive interest rates on their products.
Apply for a credit card
Ashley furniture
Horrible
Bad News Bear
Wasting your time in contacting Ashley's at their store in Plano, Texas near the Collin Creek Mall. In 2017 we purchase a King sized double sided Pillow Top Sealy made "Dadford" mattress. It was to be identical of one of their Queen size "Floor Models".
What I received was a single sided "Pillow Top" mattress & base(s)
that immediately sagged like two cradle like pockets on both sides at least six inches deep. On top of all of that in reviewing my
invoice I noticed that Ashley's had added on a significant fee for a
warranty which I return to the store and demanded a refund on the unauthorized warranty fee which I received, that was be for we had even tried sleeping on the mattress and experiencing the above noted the deep sagging pockets on both sides.
My complaining to no avail,
The message to future potential buyers from Ashley's is "Do not buy anything from an Ashley Store assuming you are going to get a product representing their "Floor Models" and accepting their word that the product in the warehouse is identical, if you do you should insist to see it in the warehouse and mark it, That goes also for buying any product identified as a floor model (Mark It). In short, the Ashley Stores are not trust worthy.
Preferred solution: Let the company propose a solution
Last business.
Furniture sucks
First off, after talking to salesman about wanting leather furniture, I picked out vinyl, and he did not tell me it wasn't leather. Realized it when furniture was delivered.
The fabric on recliner duo and couch already had staples tearing through the vinyl. They let me exchange for some that was part leather/part vinyl (at this point, I couldn't afford all leather). Four years down the line, the vinyl is cracking up. Very poor quality materials.
I expected their furniture to be of better quality. I would of been better with something from Wallmart. The set I replaced, I'd had for 20 years with 6 kids.
It had not a crack or tear when I replaced it and it was not a brand name. ASHLEY FURNITURE IS CRAP!!!
- Nice store
- Quality of furniture
Preferred solution: Let the company propose a solution
Poor Customer Service
The handles for my bedroom chest broke off. I tried Ashley website, filled out their page and never got a reply.
I called customer service (dis-service) and they never returned my call. I went to the store and was told they could not order replacements. I should buy all new handles. Then they told me they needed the serial number off my bedroom chest.
Looked all over it. No serial number. Model #B634-46. Their service after the sale is just terrible.
They were short staffed and then when another customer service rep came in, she could not get her computer to work. Will not buy more furniture from them.
Ashley Furniture NEVER AGAIN
Preferred solution: Let the company propose a solution
Shame on Ashley Furniture! DuraBllend” sofa and loveseat PEELING
UPDATE - There has been NO REPLY from Ashley Furniture. Judging from the numerous complaints and photos online - it appears that they simply DO NOT stand behind their furniture.
They DO NOT care.
My sofa and loveseat have become worse with time. Huge chunks are peeling...
Every day, all day, with chronic back pain, I pick up pieces of the sofa and loveseat. I find pieces on my clothing and in the shower ... everywhere! I weigh 98 pounds and have no pets. The sofa and loveseat continue to peel and come apart. There is no excuse for such poor quality.
On the DuraBlend information card the first descriptive word is – durable! That word should have a question mark following it. (Durable?) ... Another descriptive phrase on the card is “sophisticated look and feel.” Please see the photos. Does that say sophistication? It should say – “Belongs in dumpster.” Sophistication? I am embarrassed to invite people into my home. When I do, they always leave with pieces of the sofa and loveseat attached to their clothing. A souvenir of “sophistication.”
Stated on the tag is - “Made by Ashley furniture Industries, Inc.” Well Ashley, I need a REPLACEMENT sofa and loveseat of a similar color and shape – BUT pieces that will NOT PEEL that ARE ACTUALLY durable and sophisticated in look and feel.
Signed,
Sick of looking at shredded furniture claiming to be “durable.”
- Ashley forcing customers to take defective furniture
Preferred solution: Ashley Furniture should replace the pieces with products they know will not peel asap. Despite the sofa and loveseat being 5 years old. The material is crumbling and peeling. Unnacceptable for only 5 years of minor use.
Warranty
Preferred solution: Deliver product or service ordered
Do not buy from them there warranty are scam.
- Unwilling to stand behind products
Ashley Furniture
- Custome service
- Furniture quality
Preferred solution: Let the company propose a solution
Delivered with defects
Preferred solution: Full refund
- Prev
- 1
- ...
- 78
- 79
- 80
- 81
- 82
- ...
- 249
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Forget about the BBB ; they can and will do nothing. They are an urban legend, not the Commerce Police.
They have no power or influence over anything.
I'd haul them into small claims court just for giggles : my $85, the cleanup fee after the mess (footprints, stains, marks in the yard, garbage, about another $325 by my calculations ... they'll pay you off quickly the $85 the day they receive their summons.
thanks have thought about doing that . I am so dam mad we should have never helped jump start there truck should have made them pay for road service