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2.3
Details
I bought a Living Room suit in 2012 and a Sealy Mattress in 2013. The Living room suit was a 4 Piece including a Couch, Loveseat, Big Chair and Ottoman. The sales man talked me into the protection plan for the furniture...told me it covered EVERYTHING. I said even...
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Review
#801230 Review #801230 is a subjective opinion of poster.
Product
Ashley Furniture Loveseat
Cons
  • Quality of furniture after a few years of use
Reason of review
Poor customer service
Loss
$4200
Preferred solution
Let the company propose a solution
We purchased a leather power recliner living room set and we were told if we bought the $500 warranty it would cover everything no questions asked. The salesman went on to state that you could sit down with a screwdriver in your back pocket, it could penetrate the ...
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Review
#799925 Review #799925 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality
We also purchased a durablend reclining sofa. Bought it with the 5 yr. Montage warranty for $199.00. Never got anything along with the purchase as to what the warranty covered. When contacting Ashley that the durablend was peeling, was told the warranty started the...
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1 comment
Anonymous
#1125595

We also nights leather couch love seat an two recliner chairs am also bought the 199.00 5 yr warranty didn't get no paper work on the waranety an 2 yrs after buying it love seat started cracking an peeling !! An the extended waranety doesn't cover that ..an Ashley's in Jackson. Tn told me the store warranty was up an they couldn't do anything I had to depend on the extended waranety..we also would like to know more about this issues ..very very upset after spending 5000.00 on the furniture..

Review
#798092 Review #798092 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$899
Preferred solution
Let the company propose a solution

Ashley Furniture - Furniture Set Review from Houston, Texas

1.0
Details
Ashley furniture sucks...they set up delivery day just to cancel and without checking with me they set up a different delivery day saying 1 piece was damaged then their customer service was lacking customer service spoke to a supervisor who i asked was this the way they run their business and her response was "Yes" shocked that instead of trying to fix the problem with the lack of communication with me she stated she couldn't do anything and when asked what the turn around time for a refund would be and she stated 3weeks really i paid cash for my couches and have to wait 3 weeks decided to go ahead keep the couches just to get rescheduled and then on day of delivery called to confirm just to find out supervisor never submitted to delivery this. When i finally got my delivery my electric couch was damaged now going have to send it back no telling how much longer i can finally have couch to sit on. So frustrated with this company and will never shop or buy from them. Lesson learned never again.
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Review
#797793 Review #797793 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Problem with delivery
We ordered and purchased a sofa with the condition that it be in stock and could be delivered on within 2 weeks. Sales associate checked and stated that it was in fact in stock and could be delivered on the agreed upon date. HOWEVER, 2 days before that was to happen,...
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Review
#797730 Review #797730 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Dishonest policy
  • Ignores customer is always right policy
  • Lack of integrity
Reason of review
rude and uncooperative store mgr
Preferred solution
Full refund

Ashley Furniture - Furniture Set Review from Purvis, Mississippi

2.7
Details
One of my sons purchased this same leather sofa & ottoman new from Ashley Furniture, as described by a previous commenter. Unknown to each other, his older brother purchased an almost identical set, different color, used from a moving sale. Also purchased at Ashley Furniture Both had problems with their furniture peeling. I had bought a similar set from Angeles Furniture years earlier and mine still looks and functions great.
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1 comment
Amrom
#1303483

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

Review
#797297 Review #797297 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture review in Grapevine, Texas: Montage furniture services is a scam, they should be taken to court

2.0
Details
My electric recliner failed and the warranty they sold me refused to cover the problem with electric components because it was reported in 15 days as opposed to 5 days fine print requirement. How the heck does anyone let these people even get a contract approved for public sale when the terms are so one sided. I dont even get to my bills in 15 days and they allow 30 days to make any payment, so a 5 day requirement is nonsense. Will never buy from Ashley furniture and will make sure no friends family, distant aquiantance ever gives ashley their business or money.
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Review
#797008 Review #797008 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Fix the damn product you sold assholes!!!!
1.0
Details
Purchased a couch with a 5 yr platinum protection plan! Was told everything was covered except anything from animals! Payed $150 for this so called plan and I'm two years into it and they will not help me with any of the multiple issues(none are from animals) with the...
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11 comments
Anonymous
#1628001

Same happened to me!!!!!!!!!!

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Review
#796999 Review #796999 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Deliver product or service ordered
Tags
  • Payment Protection Plan
Fredericksburg, VA Ashley Furniture Store Issue- Refusing to cancel order or price match promised I placed an order with this store for a sleeper sofa/love seat & ottoman leather set @ $2646.15 on a Thursday (2/18/16). Today (2/22/16) I found a better price at a...
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1 comment
Anonymous
#1531318

I also was scammed by platinum plus furniture. I was told due to multiple stains it would require cleaning of my sectional living room set.

In the written agreement it states to contact them and they will determine if damage can be done by a technician,cleaning or replaced.

Now I am told it requires cleaning and they do not do this. I requested they take care of this or refund my money or i will start a class action law suit against them and possibly Ashley furniture for selling this insurance plan to their customers

Review
#795630 Review #795630 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Poor customer service
2.0
Details
I had a furniture set made with Durablend leather that, of course, cracked and peeled. Last year, summer 2015, I called repeatedly to report this issue and get a update. Every call I made I had to describe the issue all over again and then be told we have no update...
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1 comment
Amrom
#1303480

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

Review
#795427 Review #795427 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Reinstate that in-store credit.