Ashley Furniture
Reviews and Complaints
Mattress nightmare
My driveway blocked
Horrible
*** Managment and customer care
BUYERS BEWARE. AFHS 18060 Euclid Street Fountain Valley CA 92708. THIS COMPANY/LOCATION DESERVES A -10 and to NOT BE IN BUSINESS.
As a retail leader and professional the business being ran here is unacceptable and has complete disregard for customers. With 10+ years in retail myself, I have never complained to corporate or the BBB but both will happen as well as a FRAUD dispute with my bank. The sales manager Jose Gonzalez should not be in position nor should the scams be tolerated by the corporate company.
I made a purchase on 6/24 product was delivered on 6/27. Unfortunately I was not home during delivery and my husband received our order. When I got home we realized the furniture did not fit our space. The next morning I called the location 6 times with no answer. Their closed voicemail was still on even though the location had been open for an hour. I drove to location and asked to speak with manager regarding my purchase/return/exchange. He informed me their store policy was “after delivery all sales are final”.
As i mentioned to him, that policy is not posted anywhere, was never disclosed to me. However what this Scam artist is doing is having his sales people write on your invoice the “policy” stated above. However on my invoice my husband nor myself ever signed the customer order acceptance nor is a commissioned sales persons typed note a viable Return Policy.
Once speaking with him Jose said he would make an exception but it had to be approved by his Regional manager and he would give me a call once approved. After 24 hrs I called again with no answer, drove back to the location, and had a heated conversation with Jose AGAIN. After our exchange he informed me his regional would be in today. He wrote up an exchange invoice and said he would call me by 5pm today with further information. Shockingly I got no phone call today. Jose would not release his direct reports info and the corporate office is conveniently closed.
The kicker is I was not even doing a return, I was wanting to exchange for another set. Any business/manager who is unwilling to help a customer is not worth your time and money. Jose and Ashley furniture home store will give you the run around and not protect the customers best interest.
Unfortunately I am out $1407 with furniture that psychically does NOT fit in my home. From here I will be handling the dispute through my bank.
BUYERS BEWARE.
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Verified ReviewerHorrible!!
Horrible cheap sectional
Customer Service
Trying to return a rocker/recliner
Ashley has not called me, but the local furniture company that delivered the recliner called to set up a time to pick up the chair. Thats great. Ashley may reevaluate their customer service, but it does appear they are doing the right thing.
- Ease of buying with paypal
- Difficulty in returning
Preferred solution: Let the company propose a solution
Nothing but lies
We bought a pair of accent chairs back in July of 2018, one was supposed to come with a pillow (a simple item you would think). We did not like the one chair so went back in August and ordered another to match the other one.
They told us it was supposed to come with an accent pillow which we informed them we had not received. They said they ordered it for us. This is now October and every time I talk to the store or their famous customer service people I get nothing but lies about when this will be delivered. They say it is shipping UPS but do not have any tracking information.
How can this be? Everyone else has tracking information on shipments.
They said this would be delivered by 10/01..........still waiting..........contacted both places once again and no return phone calls or updates as promised. Ashley Homestore sucks and will never do business with them again and will tell all my friends and family to stay away also.
Preferred solution: Deliver product or service ordered
Don’t do it
Messed with my credit. Delivery missing pieces.
Left unbuilt furniture all over my living room for a month. When delivery came a month later there was no delivery window. Claimed a glitch with system. Furniture came damaged.
Said they couldn’t get another piece for another month and that I should settle on furniture repair for new furniture. Still left everything unbuilt. Next delivery I was assured they would build and everything was on truck. Delivery never came and was cancelled.
Customer service had me going around in circles and didn’t seem to care. Just kept offering small incentives to fix mistakes and then would give me a hard time or bargain down what was promised. They are now taking back the furniture because it has yet to be fully delivered and I’m done with dealing with these people. Awful service all around!
Save yourself the trouble and go elsewhere. FYI City furniture is the same company.
Worst Delivery People Ever!!!
- Customer service is horrible
Preferred solution: Let the company propose a solution
Terrible Company
I bought two chairs from Ashley and went home and decided they were too cheap looking. Called the next day to cancel the order - and they tell me that it is already on the van and its too late to cancel the order and that I have to call to cancel within 48 hours of delivery...But they are delivering it within 30 hours of purchase.
So you might say that delivery within 30 hours of purchase is great and what are you complaining about?? They do this so that you can not cancel your order. Kind of a scam. you can't cancel within 48 of delivery and they make sure its delivered within 30 hours of the purchase.
Turn around and leave that store!
RUN!!!!
- I would never send anyone there
- Inferior quality
Preferred solution: Let the company propose a solution
Pissed off
Preferred solution: Full refund
King bed - missing peices at delivery
Horrible!!!
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I agree 100%...worst delivery service we have ever encountered and we ended up canceling our entire order due to their atrocious service!