furniture store customer service customer service ashley delivery money manager warranty

Corporate Customer Service Terrible | Ashley Furniture review from Keller, Texas

1.0
Details
I bought the "Ashley Kaslyn" kids bedroom set from Ashley Furniture. Upon delivery the furniture had a nail sticking out of one of the dressers. ALL the drawers do not close properly and one of the dressers had 4 out of 6 crooked drawers. The footboard also had a structural crack and there were dents here and there in the mirror and nightstand. I called the Corporate customer service and was told that THEIR technician who came out and drilled into the door handle breaking it claimed there was nothing wrong with the furniture. After THREE days of calling and arguing with Corporate manager Shannon she finally agreed to send me a new bedroom set. When the second set was delivered it never made it off the truck because it was worse than the first set. I called Shannon again asking for some compensation for all the hassle and another bedroom set and my request was denied. I have continued to leave messages all that went unanswered. The furniture is now being returned and I will NEVER buy from Ashley furniture again. Their Corporate office has the worst customer service I have ever encountered. Buyer beware.
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Review
#815261 Review #815261 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
ALL THE ABOVE
Loss
$1882

Ashley Furniture - Sofa Review from Boynton Beach, Florida

1.0
Details
Ashley Furniture - Sofa Review from Boynton Beach, Florida

Update by user Mar 23, 2016

I was told if you relocate the original store manager where you purchased doesn't have to work with you.

The corporate customer service is not to help customer resolve issues.

Original review posted by user Mar 22, 2016

Ashley furniture is getting away with ripping off the hard working people of America with their inferior made in China junk!! They don't stand by their products even when they know it's a manufactures defect! How can they get away with this? My couch is peeling by the day and half of it is bald in less than 6 months. I wish I had done research before I bought in 2011
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Review
#815193 Review #815193 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Price
  • Initially the sofa
Cons
  • Having to fight over something that is clearly a defect
  • No refund policy
  • Store manager jose in matthews nc
Reason of review
Bad quality

Ashley Furniture Sofa Review

Not the best furniture in the world & made in China. The sofa and loveseat I purchased soon became uncomfortable because in my opinion, there's a lack of structure and support due to low cost construction and materials. If you're furnishing a dorm room that's one thing (even though Goodwill could fulfill that need) but if you're looking for quality furniture, look elsewhere.
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Review
#815188 Review #815188 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality

Furniture Review

Warning!!!! Poor quality woods terrible product
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Review
#815099 Review #815099 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
DO NOT BUY FROM ASHLEY FURNITURE HOMESTORES! They are an incompetent company whose systems (finance, delivery, service) don't talk to one another and no one knows what's going on. They use cut-rate 3rd party contractors for delivery and service, why are less than...
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Review
#813225 Review #813225 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Total disaster | Ashley Furniture review from Hoffman Estates, Illinois

1.0
Details
Bought a cal King bed. Broke in one month. After so many emails, calls, to come fix because I bought extra warrentees finally got store credit because they discontinued that style. Bought 2 reclining sofas because they didn't carry cal King beds. Both sofas came torn and broken. Also bought warrentees going on one month still not fixed. I want all our money back and go elsewhere. Don't ever buy from them their furniture sucks and they just plain don't care as soon as u pay them. Tough luck is thei customer service attitude
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Review
#812942 Review #812942 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Frame break down
  • Poor product
  • Price on the bill
Reason of review
Bad quality
Loss
$2000
1.0
Details
I would not recommend purchasing anything from Ashley Furniture. I have purchased well over $15,000 worth of furniture from them for business and personal use in the last 6 years. All of the furniture was either for personal or commercial use. The furniture I...
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Review
#812558 Review #812558 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Pricing issue

Ashley Furniture - Chair Review from Little Falls, Minnesota

1.5
Details
Spent over $3000.00 on a living room set under three years ago. Within 6 months a leg broke in my couch. The chair i bought....springs are poking through. A guy came out and fixed both those things, well if you call putting cheap fabric over the springs fuxing it. He also had the nerve to not only hit in me the whole time he was here but also asked if he could take me out for a beer. A year after i got my set the cushions started sagging, but apparently that's is not covered under warranty. The tables and entertainment stand cheap and scratch very easy. This furniture is COMPLETE junk!!!!!!! I just went out and had to by all new funiture this last weekend. The furniture i have for my teenagers is holding up better then this *** and that set is over 7 years old. ANYONE want this ***....it will be in my curb this sat for free!!!
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Review
#812381 Review #812381 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Pros
  • Look of the furniture
  • Sales woman
Cons
  • Warrranty
  • Quality
  • Cheap structure
Reason of review
Bad quality
1.0
Details
I purchased my sofa and love seat just under 4 years ago and when I did, I also purchased the 5 yr warranty plan they offer for $169.00. A couple of months ago, a cover for the love seat cushion ripped and we were unable to zip the cover back up. I called the...
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Review
#812347 Review #812347 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Call hold times 45 mins without satisfaction
  • Sales associate
  • Manager representation
Reason of review
Poor customer service
Preferred solution
For the store manager to call me back and explain why she did not think she needed to in the first place. I will continue to place these reviews on as many websites as I can find, until I do receive a call back

Incompetent Service | Ashley Furniture review from Burbank, California

2.0
Details
I purchased a couch, love seat, and ottoman from Ashley Furniture. Before the one year warranty on my furniture had terminated, the seams on the cushions of the furniture were tearing away. After trying to get in contact with customer service numerous times, I was finally able to get a hold of someone after waiting 30 to 40 minutes in the phone. The representatives were rude and rushed me to get off the phone. They proceeded to send me replacement parts but did not send all the parts. When the first worker came to replace the parts, he realized that the entire order had not been shipped. Once again, I had to call and tell them to send the rest of the parts, of which I remained on the phone for 30 to 40 minutes just to talk to someone. When they sent a second person to replace the furniture parts, the worker came without tools just to tell me that the company had scheduled the work for 30 minutes but in actuality about 3 hours of labor was required. Therefore, the worker did not do anything but came all the way to tell me that the work could not be done and that I had to call in and reschedule again. This would be the fourth time. Apart from the low quality furniture, it is evident that both the customer service and the independent workers who come to fix the products are incompetent and just wasting people's time. I am deeply disappointed in the service and will not consider shopping with this company again.
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Review
#811843 Review #811843 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Repair wait time
  • Quality of the products
  • Quality of furniture has really gone down
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution