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High Price, Low Quality | Ashley Furniture review from Woodbridge, Virginia

1.0
Details
Highly priced low quality furniture that is most takes several weeks for delivery. Withing weeks of delivery, wood finish started peeling, and screws coming loose. Upon inspection, is obvious this furniture is delivered in an unasembled kit to the local warehouse; and their delivery guys put it together there; think ikea. Their warranty repair service is noneexistant; asume it is sold "as is", for their will do very little to help. Bottom line, go shop elsewhere.
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Review
#811505 Review #811505 is a subjective opinion of poster.
Cons
  • Lack of integrity
  • Dishonest policy
Reason of review
Bad quality
Loss
$2000
Preferred solution
Why bother

Shoddy dining set | Ashley Furniture review from Edwardsville, Illinois

Chairs all rock on two legs. You need a seat belt to eat at this table. Delivery men refused to take them back, instead gave us a wrench and told us to fix it ourselves . Ashley refuses to take this set back, return our money . We are stuck with this shoddy dining set. Any suggestions of how to get them to take it back would be appreciated . Was considering hauling the whole thing back to their store and putting it outside their door. Maybe a sign next to the rocking chairs.... Buyer beware. Really cheap, poorly made furniture at Ashley.
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Review
#811452 Review #811452 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Damaged or defective
Loss
$1300
Tags
  • SHODDY CRAFTSMANSHIP
Ashley Furniture had a buy get one free promotion. I needed 6 barstools so I decided go and get six for the price of three. I checked the prices on the Ashley Furniture website before I went to the store and the price of the barstools that I wanted was $99.99. I...
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1 comment
Anonymous
#1128621

You're a cheap ***

Review
#811061 Review #811061 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Pricing matching and the buy one get one free promotion

Service is Horrible | Ashley Furniture review from Prattville, Alabama

After ordering $4000 worth of furniture 3 weeks ago I have yet to receive what I ordered. My end tables did not come with the sofa as promised, and i was given 3 different arrival dates upon contacting the store. My sectional sofa was delivered missing 2 main sofa cushions & 3 throw pillows. I contacted the store again and spoke to the manager extensively. He promised to help me the following morning & then took off work for 2 days. I have had the sofa in my home for almost a week still missing main seating cushions & pillows with no assistance or response from the manager. I have since cancelled the order for the 3 piece table set and will NEVER buy from Ashley again.
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Review
#810769 Review #810769 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Customer service | Ashley Furniture review from Fairfield, Texas

1.4
Details
This location does not stand behind the products they sell. I feel responsible for taking my sister there, she spent over 2100.00 for mattresses and was told if she wasn't satisfied in an allotted time that she could exchange. DON'T FALL FOR THAT SALES LIE!!!! Sales people there are dishonest and misleading in my opinion. I have shopped with Ashley furniture at other locations and always received great service so don't waste your time at this location. Conveniently the general manager is always out of the store.......
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Review
#810538 Review #810538 is a subjective opinion of poster.
Service
Ashley Furniture Sales Manager
Cons
  • Horrible customer service
  • Lied about warrant
Reason of review
Warranty issue

***! Same problem and no help from Ashley at all. | Ashley Furniture review from Santa Maria, California

2.4
Details
One by one almost every year, the pulls on our bedroom furniture shear off or break. They cannot be replaced, though we tried hard. They have been breaking off since 2008, the set purchased in 2006. Ashley knows the problem well. Their answer; discontinue a great classical, beautiful, expensive looking set we love. We are disappointed in Ashley, offering us nothing for a problem that should not ever have happened. We just live with the broken hardware. One day we'll get around to looking on E-bay for their replacement.
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Review
#808963 Review #808963 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Pros
  • Delivery driver and helper
  • Saleperson very nice
Cons
  • Quality of the products
Reason of review
Bad quality
Loss
$100
Preferred solution
Ashley to re-imburse for reasonable replacement cost; installation by owner.
Tags
  • Laddies Dresser
  • Men s Hi-boy Dresser
  • Two Night Stands

Ashley Furniture Warranty Review

1.5
Details
This furniture sucks bought it from olums 5 yrs ago!! Totally falling apart!! Chair, love seat and couch!!! The fabric is terrible going thread bear!¡!! We have no children no animals and we are in our late 50's lightly used and still falling apart!! What gives? Talked to a rep and shame on me ***!! Don't buy this ***!!! I even took out extended warranty!!!! What a scam
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Review
#808019 Review #808019 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Bad quality
1.0
Details
Ashley Furniture - Warranty Review from Camden, Tennessee
Very unhappy purchased extended warranty for no paper work on it am this happens less then two its of buying it spend 3000.00 am nothing can be done not happy at all
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3 comments
Amrom
#1303489

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

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Review
#807510 Review #807510 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Warranty issue

Ashley Furniture Odor

I finally figured out where the odor has been coming from...thought it was mildew from the outside. Its the wood in my bed frame. Disgusting odor. I will have to throw out the 7 month old smelly bed. This bed was purchased in Fort Lauderdale. I will call them tomorrow and try to resolve this matter. I seriously doubt I will get any satisfaction since its been a couple of months. They will use that as an excuse. I will notify the BBB and take them to small claims court. Ashley Furniture A BIG NO!
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Review
#807402 Review #807402 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality
Preferred solution
Full refund
I purchased a leather two seat power sofa and lift top coffee table in late January 2016. At delivery (actually, after the delivery guys left) my husband informed me that the sofa actually bent in half when they took it off the truck. The sofa has a metal frame there...
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1 comment
Anonymous
#1140726

They replaced the original sofa. After arguing that I shouldn't have to take a repaired Sofa for a new sofa, they replace it.

The second one broke within two days. I am now waiting on delivery of a whole different sofa.

Review
#805555 Review #805555 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Salesperson
Cons
  • Delivery
  • Promises not kept
  • Costumer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Replace the sofa with same unbent frame.
Tags
  • Furniture Delivery