Bought a microfiber sectional in chocolate brown color for almost $850. 13 days after the 1 year warrenty expired I set a pair of folded jeans on one section of it and hear a loud pop.
Sure enough the springs had shot through the bottom of the couch in 2 places ripping the fabric and pushed up on the fabric above ready to pop. The piece is unusable and due to their 5 year limited warrenty all that is covered is the springs themselves. I have to cover all of the labor and shipping if applicable etc. The original store I bought it from couldn't tell me who to call since I had moved to a different state.
After locating a local store they gave me a 1-800 # to call in this specific situation. The couch broke on a Saturday night and I called both places Sunday and of course the 1-800 # is closed on Sundays. The furniture is so cheap and the piece that broke was the one of the two that was used much less.
Go figure. Do not waste your money on this nonsense.