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Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...
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Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
#1089100
Ashley Furniture - Awful Quality!
Ashley Furniture - Awful Quality!
Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies, and is peeling off in "scales" on arms, seats and backrest of both sofa and loveseat. This product...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
#1071919
Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg
Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

I didn't like
  • Did not stand behind product
#1071311
Ashley Furniture - Simple Review #1489070267
Ashley Furniture - Simple Review #1489070267
1/2

Ashley Furniture Sofa Review

Ashley Furniture
#1018709
1.2
Details
This what my furniture looks like. I contacted the insurance service and was turn down. What a waste of money! I also contacted the BBB and also was turn down.
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Ashley Furniture - Simple Review #1485417890
1/1

Ashley Furniture Sofa Review

Ashley Furniture
#997578
1.0
Details
Having the same problem paid Alot of money for our couch and love seat just for it to end up looking so cheap
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Ashley Furniture - Simple Review #1469726939
1/1

Ashley Furniture Chest Of Drawers Review

Ashley Furniture
#890317
We are very fustrated about these handles falling off our dressers and side tables. We cannot find any replacements the right size. We need 6 inches from screw to screw. Do you think you as a company can replace them for us. I believe who ever makes these handles for these bedroom suites should replace them for us. All the dressers and side tables look like this. PLEASE HELP I LOVE MY FURNITURE.
Comment
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Ashley Furniture - Simple Review #1467554744
1/1

S396169490 Review

Ashley Furniture
#876204
I purchased the Durablend Sofa, Loveseat and Rocker in 2011. The furniture has been deemed defective yet both customer service and consumer affairs have denied my claims! Will not purchase Ashley Furniture in the future.
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Ashley Furniture Durablend Recliner
I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and cracking. I bought the warranty, which I know now is useless, because they told me the warranty only cover...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.1
I didn't like
  • No service
  • Quality and waranty
  • Customer satisfaction unimportant
#1065838
Ashley Furniture - Do not buy from them just terrible.
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
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4.1
#1064862
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
Very Poor quality of Ashley Furniture & really Bad Customer service
We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs. The bed arrives with the mattress and a base with missing parts. Had to call customer support and...
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1.0
I didn't like
  • No service
  • Customer support after buying things
  • I would never send anyone there
#1064178
Ashley Furniture HomeStore is a Rip Off CusIDLONGMAR2626
I purchased a Power Lift Recliner from Ashley Furniture Homestore @ 7780 Cicero Ave Burbank,ILL 60459 on 2/25/2017 through James McCormick. I purchased the Furniture Protection. It has a rip in the back of recliner on the right side. I called the store and Warranty...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
I didn't like
  • Ashley furniture homestore is a rip off
#1062028
Ashley Furniture - AVOID ASHLEY AT ANY COST
We bought dinning table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs. The bed arrives with the mattress and a base with missing parts. Had to call customer support and...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

1.0
I didn't like
  • Quality of furtniture
  • Customer service sucks
#1058587
Ashley Furniture - Product
Ashley Furniture - Product
Ashley Furniture - Product
I had a couch that ripped within 2 years. I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...
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I didn't like
  • Poor quality
  • Dishonest policy
  • Quality of the products
#1055971
Ashley Furniture Contradicted and Lied
My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt. 40 near Baltimore) said we can have it delivered once the house was completed and we can return any...
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2.4
I didn't like
  • Not honoring return policy on website
  • Customer service is awful
  • Lies about bed bugs policy
#1052343