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1.6 Based on 468 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23
Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking.
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Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its garbage so is the warranty plan. Company refuses to do anything about. Will never buy anything from them again, everyone on this site should start a classaction lawsuit against Ashley... Read more

Was this review helpful? 24 4
Peeling Leather Sofa from Ashley Furniture
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We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off. We called up the customer service and were told that the warranty has expired and hence they cannot do anything about it.They told that I need to get it repaired at my own cost. When we bought the furniture, we selected Ashley... Read more

Was this review helpful? 48 10
Ashley Furniture - Leather Sofa Peeling
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I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I filled them out & sent them in to be told "Sorry we don't cover defeats in the sofas only accidental. So I told them my kid flopped down on the sofa to sit & it... Read more

Was this review helpful? 33 3

The handles on my Ashley Furniture desser drawers are falling off. One by one they break off as we simply open drawers. The furniture has been discontinued and I do not know how to get new handles. Haven't had any other problems with the furniture but not have handles on the drawers is aggravating . The bedroom suite is only a couple of years old and I love the design, but we are unable to use the dresser because of the missing handles and... Read more

Was this review helpful? 67 30

Below is my complete Better Business Bureau complaint,so you know the whole story. COMPLAINT ACTIVITY REPORT Case # 91065218 BetterBusiness Bureau of Metropolitan Dallas, Inc. Business Info: Ashley Furniture Home Store, Frisco, TX75034 Consumer's Original Complaint Please HELP ME!! Ipurchased a whole leather living room set from ASHLEYHOME STORE IN FRISCO on February 19, 2007. I alsopurchased the 5 year warranty. It was delivered to meon... Read more

Was this review helpful? 55 94

We bought a leather couch from Ashley furniture a year or so ago. We were convinced to get the warranty. We paid over 100$ dollars for the warranty. The other day we noticed a stain on the couch. It is down between the arm rest and the cushion so we did not notice it right away. We thought no big deal because we have a warranty. Well my wife call the place and they tell us since it had been more than 2 days and we were not sure what caused the... Read more

Was this review helpful? 37 71
Ashley furniture Dura/blend
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Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are handled on the retail level. If this is considered a manufacturing or workmanship defect, and you purchased your furniture with a warranty, please contact the store where you purchased the furniture. An Ashley Furniture Marketing Specialist is available if the... Read more

Was this review helpful? 26 1

Sectional was delivered 1.5 weeks ago. Since then I have experienced nausea, headaches, muscle pain, respiratory distress, and even skin reaction when being in the same room as the sofa. The sofa initially had a funny smell, it reminded me of a high school science lab. I looked up "formaldehyde sofa" on google and learned that formaldehyde can be used in flame retardants, upholstery, and engineered wood. I looked up symptoms of exposure to... Read more

Was this review helpful? 36 33
Ashley Furniture - Durablend Peeling
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My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long time since there are just the two of us. In our case, the peeling began after about a year. Needless to say we were shocked and could not understand why the peeling happened. Bottom... Read more

Was this review helpful? 43 5
Ashley furniture Dura/blend
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On the date of 10/24/11 I purchased a living room set from Ashley Furniture .The set consisted of ,A couch and love seat, 2 end tables ,one soft table.I thought I was buying a quality product The couch and love seat of made of a material called DURA/BLEND. This material was said to be a leather,synthetic blend. I was told by Ashley that this was more durable then leather,and not as hot in the summer,Also better than leather .I was lead to... Read more

Was this review helpful? 93 290

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