Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear. Was told this furniture would last up to 15 years if taken care of. False its...Read more
I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no more then 2 years & they started peeling. I called Ashley's to put in a report so they sent me paper work to fill out. I...Read more
We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase and the leather has started peeling off. We called up the customer service and were told that...Read more
Ashley Furniture - Warranty a joke
Paid over $5000 for furniture and they convinced us to get the warranty, saying it covers everything. Lie it covers nothing. Not even 2 years old and can't get my furniture repaired because warranty doesn't cover issue. Waste of money do not get warranty. I will never buy furniture from Ashley again.
Ashley Furniture - Purchased a bedroom set
Received the bedroom set and was totally disappointed the quality was very cheap looking and flimsy you would think for $1700 it would be much better quality my recommendation would be not to buy.......
Ashley Furniture - Solid metal in recliner fails
I have an Ashley reclining sectional. The same metal struts in both recliners has failed. One of them failed twice. This all happened within five years. This was not one of the joints. It was metal pieces breaking in half. Either very poor design or poor quality materials. I've had very cheap recliners and never saw the poor quality of this garbage.
Ashley Furniture - Worst experience
City/Location Reviewed: Winnipeg I feel so fool after buying something from ashley not going there again. I bought furniture for my bedroom and paid around 6000$ for that and these theives (ashley) sold same funiture with extra cheater for jus 3200$ and when i called them they said the can not do anything about it. I feel so ripped out . Would never suggest any of my known to go to ashley
Ashley Furniture - Durablend Peeling
My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable than leather. We believed what we were told and thought the sectional would last a long...Read more
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...Read more
We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs. The bed arrives with the mattress and a base with missing parts. Had to call customer support and...Read more
I didn't like
- No service
- Customer support after buying things
- I would never send anyone there
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....Read more
Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture. These 2 pieces of furniture are the worst quality furniture that I have ever purchased. Approximately 6 months into owning these sofas they became extremely uncomfortable to...Read more
Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that their claims of this being "more durable than leather" were false and misleading. I am out the $600...Read more
Poor quality of products. Customer service is lacking. They try to get you to buy additional warranty and if you do not, they do all within their power not to honor their warranty when you need it. Phone operators at their "Ashley Care customer service" look for ways...Read more
Do you have something to say about Ashley Furniture? What happened? What can we help you with?