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I went into Ashley in September, 2017. I purchased a bedroom set and a living room set. I am still waiting for my living room set. After waiting about 6 weeks for my furniture, the 1st delivery ended with the truck breaking down. And the sofa was damaged. How the sofa...
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1.1
#1136470
Review I posted last night and also on Twitter but no response- will keep posting till I find out why they were closed..... It’s Wednesday evening at 7:30pm- your website says Black Friday sale begins today- open till 9:00pm. The door is locked but lights are on and...
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1.0
#1136073
Paid $12000 for livingroom set. The material started becoming discolored and we contacted the warranty co. They sent out several technicians over a period of 7 months to resolve the problem and the last guy took apart the furniture to repair the problems and basically...
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1.7
#1135027

Ashley Furniture - Lying salesman

Ashley Furniture
#1135195
I purchased a leather vinyl sofa and loveseat about two years ago. The salesman said it was extremely durable when I told him I had a cat. The sofa is totally ruined. Cracking and ripping everywhere not only from a cat who was declawed but just from regular use. If my nail sweeps against it it tares! It's only myself and my husband. I would never shop Ashley again.
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Ashley Furniture - Excellent Customer Service

Ashley Furniture
#1130167
Jodi at the store on Ridge Rd. In Greece,NY is a excellent sales associate /manager. Although I didn’t purchase the sofa and loveseat I wanted because they couldn’t guarantee delivery by Thanksgiving, Jodi gave me personalized attention and went above and beyond to help me find exactly what I wanted. I would recommend visiting Jodi at Ashley for all your furniture needs.
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Ashley Furniture - Will Go Somewhere Else

Ashley Furniture
#1129277
2.3
Details
The pricing is confusing and misleading. The high pressure from the sales people seeking commission is annoying.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - You're sectional sucks! The leather arms are both pealing.

Ashley Furniture
#1124396
Poor quality to cost so much money. I just want you to make it right with me. I had this only 6 months and my cushions are also distorted & the seams are coming apart too. I'm highly disappointed in the furniture.
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Bought an adjustable bed frame for my sleep number and it started making the worst creaking noise couldn't even move without it making a terrible noise, it was replaced as they said it was bad workmanship now on my second adjustable base it is making the same noise and...
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1.3
I didn't like
  • Poor furniture quality
  • No res
  • Resolution to problem
#1134518
Purchased a sofa and ottoman along with the warranty. Salesperson said warranty will cover any spill and/or tear. It would cover just about everything imaginable for 3 years. Less than 1 year after my purchase my dad fell and got blood on the ottoman. I called Ashley...
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#1133901
There has to be only one thing that came out of buying a piece of furniture (can you even CALL it furniture at this point?) from Ashley Furniture. From now on, I ALWAYS examine the furniture I buy. I make sure there's no rips, peels, none of that. I'm not...
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1.3
I didn't like
  • Ripped furniture
  • Customer service
#1133535
We bought a couch, love seat with cup holders and recliner in 2013 along with the extended warranty. We took the warranty because if anything happened to the furniture it would be replaced. The headrest section of the love seat has started peeling. When we placed a...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

2.1
I didn't like
  • How issues with products are handled
#1133526
I don't know if you have enough space on here for me to explain everything happy I came to your store and August purchase furniture gave my furniture to a needy family here it is November still don't have the furniture when in the store they made things right I was...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

We have been waiting for our chairs for about a month now. They were scheduled to be delivered Friday late in the evening. When I called to ask if I could change the time because it did not work, I was answered by a rude woman who just didn’t want to do anything. They...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

2.2
#1131311

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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We had a flood in our home, so we had to replace our living room set....We went to Ashley Furniture Store in Glen Burnie,md. 21061....We purchased a living room set....We were told our living room set would be in on the 13th....I called in on the 12th to see if it was...
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1.0
I liked
  • I liked the set i ordered
I didn't like
  • How they wanted to charge me if i got a refund
  • Manager representation
  • How i was lied to
#1131171