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Went to Ashley funrniture in the Midwest for the first time. Was sold on a couch and a bed. When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
#1103994
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the time of purchase I was assured by the sales person and the office staff that if anything happened to...
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Anonymous
Dillion

I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty ...

Spent over $2050 at this store, and had to throw it all away!!! I was wondering why my children wouldnt sleep in their beds and opting to sleep on the floor instead, only to lift the mattress and break the beds apart to have a countless amount of bedbugs come out of...
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1.0
#1101246

Ashley Furniture - Solid metal in recliner fails

Ashley Furniture
#1104208
I have an Ashley reclining sectional. The same metal struts in both recliners has failed. One of them failed twice. This all happened within five years. This was not one of the joints. It was metal pieces breaking in half. Either very poor design or poor quality materials. I've had very cheap recliners and never saw the poor quality of this garbage.
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Ashley Furniture - Warranty a joke

Ashley Furniture
#1093719
1.0
Details
Paid over $5000 for furniture and they convinced us to get the warranty, saying it covers everything. Lie it covers nothing. Not even 2 years old and can't get my furniture repaired because warranty doesn't cover issue. Waste of money do not get warranty. I will never buy furniture from Ashley again.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - Purchased a bedroom set

Ashley Furniture
#1093088
1.0
Details
Received the bedroom set and was totally disappointed the quality was very cheap looking and flimsy you would think for $1700 it would be much better quality my recommendation would be not to buy.......
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture - WILL BE RETURNING TO STORE ! !

Ashley Furniture
#1084814
4.8
Details
Store was nicely kept . Very appreciative of Dylan and his outstanding costumer service.
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Customer service
Product or Service Quality
Staff
Style and Design
I order over $6,000 in furniture! Took off THREE times for delivery and NO DELIVERY - I then received a phone call stating they could not/would not be delivering the furniture!!! THEN THEY TELL ME THAT THEY CAN NOT WILL NOT REFUND MY $1,000 DOWN PAYMENT OR THE $5,580...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.4
I didn't like
  • I would never send anyone there
  • Issues after the sale
  • Nonexistent or beligerent customer service after sale
#1098644
I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

This is the worst company I have ever dealt with. It took us 4 months to get our furniture. First they delivered something we didn't order. Second time it was damaged, so we couldn't except it. Third time the furniture was what we ordered and not damaged but the truck...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

1.0
#1093508
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The...
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Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
#1089100
DO NOT PURCHASE FROM ASHLEY FURNITURE ON THE "PROMOTIONAL" financing. My receipt states 72 months promotional financing, however, they did not honor it. They blame the bank and the bank is blaming them. They will not give a time frame or a guarantee it will be...
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2.6
Arcadia, Wisconsin
#1086855
When I called the day after placing my order, to inquire about changing my order to upgrade my bed frame from a Queen to a King size, the Customer Service Rep actually told me that it was not made in a king size, which was a blatant lie, since I was staring at the king...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

2.8
I liked
  • Pre-sale customer service
I didn't like
  • Difficulty changing an order
#1084740
Horrible experience! Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...
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#1084049