filters
state:
Show
city:
Show
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the time of purchase I was assured by the sales person and the office staff that if anything happened to...
Read more
Anonymous
Dillion

I worked for Ashley furniture delivery and I won't comment on some of this but the warranty was actually supplied by a separate company entirely and is a third party warranty ...

Ashley Furniture - Do not buy from them just terrible.
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
Read more
4.1
#1064862
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer. So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
Read more
AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
I didn't like
  • I did not like the way i was treated
  • I did not like the way my problem was handle
#1030150
We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day to pick it up, or wait another month to be...
Read more
3.2
I didn't like
  • Hateful attitude of the customer service person on the phone
#992804

Resolved Featured

Ashley Furniture DuraBlend
Ashley Furniture DuraBlend
Ashley Furniture DuraBlend
I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013... 18mos later, every piece is peeling and Ashley Furniture says sorry... The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer...
Read more
ashleypeel
ashleypeel

Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like an...

CLEITNER
CLEITNER

Same sofa, same problem! How many of us do we need to file a class-action suit against them??

1.9
I liked
  • Design of furniture
I didn't like
  • Customer support representative
#724440
Ashley Furniture - Durablend Sofa/Love Seat
I purchased this set in July 2012 since then it started Cracking and Peeling. I had also purchased the Extended Warranty. Since I had that warranty I called and was informed that they could not fix or replace the Sofa/Love Seat. After reading on the internet about how...
Read more
Anonymous
Sherrie Murray

We are having the exact same issue. Purchased the sofa and trusted the Ashley name and purchased the additional warrenty. Sofa is peeling and looks horrible. Claim is curre...

Anonymous
Anonymous

I just purchased, 4 months ago, living room set. Best top grain leather on the market, according to them. The couch is peeling off already. Did not know good leather peeled. ...

1.4
#711129
I bought a few items for my new house through Ashley. The minimum monthly payment we agreed on ended up being 50 dollars more than our agreement, not to mention we no longer dealt with Ashley, but some 3rd party bank! The bank confirmed we could send some of our items...
Read more
2.3
Brookland, Arkansas
#683545
We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy...
Read more
Anonymous
Anonymous

How did you get them to return it? I'm having the SAME issue!

1.0
I liked
  • New store
I didn't like
  • Customer satisfaction unimportant
#626531
We purchased a couch and a matching loveseat in February, and bought the extended 5 year damage warranty. It took 2.5 weeks for the furniture to be delivered. We had already gotten rid of our old furniture when Ashley called to schedule delivery. The couch was...
Read more
1.0
I didn't like
  • Stolen money
  • No service
  • Whole experience with them
#625654

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
More
I purchased a Ashley Alayna Quartz sofa from Rose Brothers Furniture. I had the sofa less than three weeks. The cushion in the center was sinking down. Noticed all around the bottom the fabric was all bumped up. Called the store they said no refunds can only be...
Read more
1.0
#618482