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We bought a leather double recliner unit from Ashley. We had to wait three weeks to be able to pick it up. We live 100 miles from the Ashley store. We were called and told our unit was in, but we had to be there that same day to pick it up, or wait another month to be...
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3.2
I didn't like
  • Hateful attitude of the customer service person on the phone
#992804

Resolved Featured 100% full

Ashley Furniture DuraBlend
Ashley Furniture DuraBlend
Ashley Furniture DuraBlend
I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013... 18mos later, every piece is peeling and Ashley Furniture says sorry... The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer...
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ashleypeel

ashleypeel Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like an...

CLEITNER

CLEITNER Same sofa, same problem! How many of us do we need to file a class-action suit against them??

1.9
I liked
  • Design of furniture
I didn't like
  • Customer support representative
  • Everything involved with their service
#724440

Resolved 100% full

Ashley Furniture - Durablend Sofa/Love Seat
I purchased this set in July 2012 since then it started Cracking and Peeling. I had also purchased the Extended Warranty. Since I had that warranty I called and was informed that they could not fix or replace the Sofa/Love Seat. After reading on the internet about how...
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Anonymous

Anonymous I just purchased, 4 months ago, living room set. Best top grain leather on the market, according to them. The couch is peeling off already. Did not know good leather peeled. ...

CLEITNER

CLEITNER Same sofa, same problem! How many of us do we need to file a class-action suit against them??

I bought a few items for my new house through Ashley. The minimum monthly payment we agreed on ended up being 50 dollars more than our agreement, not to mention we no longer dealt with Ashley, but some 3rd party bank! The bank confirmed we could send some of our items...
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We bought several pieces of expensive furniture. When delivered, we discovered immediately one of the pieces was not comfortable and felt totally different from the similar piece in the store. We tried to return it or at least get a store credit so we could buy...
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Anonymous

Anonymous How did you get them to return it? I'm having the SAME issue!

1.0
I liked
  • New store
I didn't like
  • Customer satisfaction unimportant
We purchased a couch and a matching loveseat in February, and bought the extended 5 year damage warranty. It took 2.5 weeks for the furniture to be delivered. We had already gotten rid of our old furniture when Ashley called to schedule delivery. The couch was...
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1.0
I didn't like
  • No service
  • Stolen money
  • No refund
#625654
I purchased a Ashley Alayna Quartz sofa from Rose Brothers Furniture. I had the sofa less than three weeks. The cushion in the center was sinking down. Noticed all around the bottom the fabric was all bumped up. Called the store they said no refunds can only be...
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Ashley Furniture - Review about Bed from Kyle, Texas
Ashley Furniture - Review about Bed from Kyle, Texas
I bought a bed in December. Its been delivered in 3 shipments & still not assembled. Now I have parts of it on the floor & leaned up against the walls of my bedroom,;for over a week. No call back from Ashley, today, about this.
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karma200

karma200 A person came out last Tuesday, presumably to assemble the bed. When she got here, she started taking pictures of the parts. I asked her, if she brought the hardware. She s...

Bought Durablend couch and loveseat from Ashley's furniture for 1500.00 about two years ago and its hardly been sat on and its peeling
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Anonymous

BoBo I too have had the same issues as several people have listed. An interior designer suggested the 3 piece Durablend , sofa, loveseat and chair for a new home. Within 2 yrs., ...

Contact Ashley Furniture

Headquarters Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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