I spent over twelve thousand dollars at Ashley Furniture, with the insurance where if you have any problem with wear and tear. The legs on my dining room table cracked, the arms on the chairs are broken, The leg on the coffee table cracked, the finish on the bedroom set seems to be peeling.
I contact Ashley furniture one year after the purchase, we had a flood in the room that we kept our paperwork, I was told by an Ashley furniture representative that they do not keep that information, in order for my furniture to be fixed or replaced, it requires the receipt that I no longer have. I paid for the insurance for no help. The furniture fell Apart. I thought buying my furniture from Ashley Furniture, I would be receiving quality furniture.
And buying the insurance, I would be covered.
After the sale, no one wants to help you. Twelve thousand dollar may not be a lot to some people, however, it was my saving that I used, where is the justice.
Product or Service Mentioned: Ashley Furniture Table.
Reason of review: Damaged or defective.
Monetary Loss: $12000.
Preferred solution: Let the company propose a solution.
Ashley Furniture Pros: Salesperson.
Ashley Furniture Cons: No one wanted to fix problem, Being cheated poor product.