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When I purchased my sofa set, breakfast table with chairs and bar stools back in 2005 I purchased a service agreement for $500.00 and was told I would get it back after 5 years if I didn't use the warranty. I started thinking this weekend about it and knew I hadn't received a check in the mail so I decided to call the store in West Melbourne where I had bought the items.

I was told by the salesman that I had only 30 days after my 5 years to go into the store and claim it!

If I did not then it was no valid after 30 days. Needless to say it is WAY pass 30 days so they get to keep my money!!!

Never again will I buy a pillow from this company. Watch your dates so you don't miss your deadline!

Product or Service Mentioned: Ashley Furniture Sofa.

Monetary Loss: $500.

Company wrote 0 private or public responses to the review from Nov 15, 2010.
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Anonymous
#1590157

I had same issue. It is cheating..

Anonymous
Niagara Falls, New York, United States #948449

I was told the same thING 5 years ago. Just called today to ask for my refund.

Says I'm only getting 150 store credit. That is not what I was told. my mother and my fiance were both with me at the time of purchase. They both remember hearing the same thing.

My warranty was $369. I asked again to make sure I understood correctly. The saleswoman confirmed that I would be getting a full refund if I did not use my warranty. Around the same time my mother and my aunt wants to buy a kitchen set for my grandmother, they were told the exact same thing.

That they would receive a full refund if the warranty was not used. I called today and they told me that I signed a contract which stated I would only get $150 credit.

I looked at my paperwork and they are correct but I do not appreciate being lied to by sales person so she can make Commission on a warranty sale. Right now it's not the money I am concerned about it's the principle.

Anonymous
#216188

I was told my warranty refund would be sent to me, not in store credit, but in from of a check. Did not get mine either.

Did not know of the extra fine print which outlined the "30 Day" exclusion. Nice piece of profit.

I have purchased over 8k in furniture from Ashley in the past 6 years. Not another dime of my hard earned money will be spent there.

Anonymous
#213862

The extended warranties aren't cash back. If you don't use the warranty they I've you your money back in store credit.

Now 5 years ago, maybe this was a different story. But I purchased a warranty today and that was all over the paper work.

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