Ashley Furniture - Ashley Durablend Leather Sofa, Loveseat, Chair and Ottoman

57 of 2060 Ashley Furniture reviews

I purchased The Espresso colored leather (couch, loveseat, chair and ottoman) .

The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I called and opened a ticket sending pictures - Ashley told me to contact the store - the store said it was up to Ashley and in the end they would do nothing about it! I have never had furniture crack off like this and am embarrassed to have people over. Let me be more clear; the customer service at Morrells Furniture and Ashley on a whole is unacceptable. The loveseat especially noone sits on and that started to crack and peel first!! No couch real leather or fake leather should be failing after a few years of daily wear and tear much less with little to no use.

I will go out of my way NOT to purchase anything Ashley again in my lifetime and NOT to shop at Morrells furniture in Lake City FL

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Warranty misleading when sold
    • Customer service sucks
    • Peeling upholstry
    • Lack of customer service

Reason of review:
Bad quality
Product or service
Review category
Furniture and Decor
review #946477 by
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57 of 2060 Ashley Furniture reviews
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