Gainesville, Florida
Not resolved
1 comment

I purchased The Espresso colored leather (couch, loveseat, chair and ottoman) .

The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I called and opened a ticket sending pictures - Ashley told me to contact the store - the store said it was up to Ashley and in the end they would do nothing about it! I have never had furniture crack off like this and am embarrassed to have people over. Let me be more clear; the customer service at Morrells Furniture and Ashley on a whole is unacceptable. The loveseat especially noone sits on and that started to crack and peel first!! No couch real leather or fake leather should be failing after a few years of daily wear and tear much less with little to no use.

I will go out of my way NOT to purchase anything Ashley again in my lifetime and NOT to shop at Morrells furniture in Lake City FL

Product or Service Mentioned: Ashley Furniture Furniture Set.

Reason of review: Bad quality.

Ashley Furniture Cons: Warranty misleading when sold, Customer service sucks, Peeling upholstry, Lack of customer service.

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I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to

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