What I am seeing in most of these complaints are customer service issues.Ashley Furniture is dristributed by independent furniture stores and Ashley franchises which are owned independtly.Ashley does not manufacture heirloom pieces, but affordable furniture that is mass produced.
The business practices of individual locations are questionable and should be addressed by location on this site. I purchased Ashley furniture fron an independent retailer,Miskelleys, in Jackson, Ms. that excells in customer satisfaction and cannot find one negative complaint on them on this site or any other. I would suggest to contact Ashley Funiture Home office if communications are not productive on the local level.
Businesses do not stay long with disgruntled customers and Ashley has not grown to the size it has by manufacturing poor quality furniture.
Remember the squeeky wheel gets the grease so stand firm and demand that you get what you pay for.