We bought a 5 piece leather grouping and spent extra for the 5 year warranty. We were told that no matter what the furniture would be fixed or replaced, so with kids and dogs we thought what a great piece of mind.
Well low and behold 1 1/2 years later our couch literally fell apart to no fault of ours. I called the warranty department and of course it is a structurally defect and they won't cover it, now i am fighting with Ashley.
What is funny is we have furniture 10 years old that we bought from Montgomery Wards and it's fine!
Product or Service Mentioned: Ashley Furniture Warranty.
Monetary Loss: $2000.