Manufacturer: Ashley Furniture Category: Beds Clear all filters (13 of 13 reviews match)
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In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well. All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed liens, mattress protectors, rugs, accessories, show room merchandise, & clearance items. ALSO 10% Restocking fee and $79 pick up fee will be applied AND delivery fee will NOT be...
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1.5
I didn't like
  • Lied
#989921
I ordered a bed from Ashley and not only did they bring the wrong bed twice.It was on back order and no one had the decency to call or send an email. I will never shop there again. The manager had the audacity to call and try to get smart with her comments on the phone. The worst service I have ever had.Never again.
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Anonymous

Anonymous We just had the very same experience at a store in the NW suburbs! They delivered the frame and mattress, foundation was damaged and returned. Now we have to wait 2-3 weeks fo...

I walked in the Ashley Store in Lithonia, Georgia on a Sunday.I was excited to make my first bed purchase ever. I told the saleslady I needed a platform bed for my guest room. We found it, I paid with a check and I was excited. It was delivered on Tuesday. The 2 delivery people rushed in and brought in the bed. One returned to the truck and ONE attempted to put the bed together. It fell over and broke ( not impressed with the quality and I...
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1.6
I liked
  • Design of furniture
I didn't like
  • Return policy
  • Promises not kept
  • Waiting on the phone
#833333

Ashley Furniture Bed Review

#858373
2.0
Don't get me wrong they have some beautiful furniture but that's where it end... The furniture is cheaply made both my bed and daughters beds are falling apart literally... I called Ashley and no help
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Worst customer service and quality. Pieces that they delivered were different color, very bad quality ( bed frame is so unstable that I cannot use it at all ) and when I wanted to exchange or return they told me they do not take returns. After I spent at least $50000 in last 3 years at Ashley! Store manager was extremely rude and impolite. He actually hang up on me! Calling corporate office did not help! Apparently, each store is independently...
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1.0
I didn't like
  • Quality of furniture
  • Poor product
  • Product
#820822
Bought a cal King bed. Broke in one month. After so many emails, calls, to come fix because I bought extra warrentees finally got store credit because they discontinued that style. Bought 2 reclining sofas because they didn't carry cal King beds. Both sofas came torn and broken. Also bought warrentees going on one month still not fixed. I want all our money back and go elsewhere. Don't ever buy from them their furniture sucks and they just plain...
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1.0
I didn't like
  • Frame break down
  • Poor product
  • Dishonest policy
#812942

I finally figured out where the odor has been coming from...thought it was mildew from the outside. Its the wood in my bed frame. Disgusting odor. I will have to throw out the 7 month old smelly bed. This bed was purchased in Fort Lauderdale. I will call them tomorrow and try to resolve this matter. I seriously doubt I will get any satisfaction since its been a couple of months. They will use that as an excuse. I will notify the BBB and...
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This Company hides from calls to Corporate Office by having answer machine take a message to call back. Dinning bench seat was defective when delivered and had to be replaced. On the same delivery the bed was missing slats and could not be assembled. When employees returned the following week to replace dinning bench, they did not bring the aforementioned slats to put bed together. No one will answer messages from Corporate office where we were...
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My bed started making loud noises when you turn the vibrator on the repairman was sent out and he stuffed insulation around the vibrators which is in my opinion a temporary fix he also was to install the parts at the foot of the bed to stop the mattress from sliding into the foot board. He told me that he had to order the parts and he would have them sent to my home. Today six days later someone calls me from Ashley Furniture and tells me that I...
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1.0
I liked
  • Salesperson
I didn't like
  • Quality of materials
#787419
Bought a $5000 bed from Ashley furniture in Bryant, Ar. First of all, it hurt my back and I was told by the manager of the bed department that they don't guarantee comfort. I recorded the call so I have proof he said it. Second, the motor quit within a year. A $5000 dollar adjustable bed that won't adjust! They sent me a new motor but would cost $250 for someone to come install it. The bed is too heavy for one person to lift so I have yet to get...
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i received a delivery one week after the original date and then one day after because i don't answer the phone but i reply yes to the text, why did they even send text then? plus we call to customer service and did not receive any help at all cause after all that happens the delivery was incomplete, in consequence i'm sleeping on the floor right now. plus the manager of the store was busy and cant help me why have a huge store has only one...
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2.7
I liked
  • Delivery driver and helper
  • Delivery person and the sales guy
I didn't like
  • Delivery time frame
  • Costumer service
  • Options
#735359