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Verified Reviewer
1.0
Details
AVOID AT ALL COST/CANCEL IF YOU HAVE AN EXISTING ORDER - Ashley Furniture
I actually felt like I needed to take a shower after dealing with their floor sales people. They are worse than the lowest of used car salesman. They offer these great sales terms but then try to get you into a lesser one by offering you percentages they won't let you...
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Review
#1764706 Review #1764706 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Customer service delivery quality all terrible
Reason of review
Poor customer service
Loss
$800
Preferred solution
Fast Track replacement of 3 week old mattress that's breaking down with mattress of higher quality for my extensive headaches with this whole situation
Tags
  • Horrible Quality
  • Terrible
  • Delivery And Shipping
  • Poor Customer Service - Lazy Peon
  • Bbb F Rating

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture
DO NOT DO BUINESS WITH THIS COMPANY - Ashley Furniture

Update by user Jan 13

EVERYTIME I called Ashley's phone number/customer service I was put on hold for 30 to 40 minutes before anyone answers........I even have a claim on file for the damages to my home which I have not heard anything back form Ashley yet........and the claim was file after...

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Review
#1760187 Review #1760187 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Whole experi
Reason of review
Problem with delivery
Preferred solution
refund my $1600.46 asap........and pay for the extra storage fees of $254.00 plus the $250.00 that Juan the San Francisco store manager promised me.
Tags
  • Stay Away Bad Company

Please do not buy any furniture from Ashley, terrible quality | Ashley Furniture in Bloomington, California

1.0
Details
When the furniture was delivered one of the legs on the bed was broken, the dresser was scratched up at the bottom, 2 weeks later they delivered another bed and one of the dresser drawers wouldn't pull out, had to send it back, called to ask how much would they knock off on the dresser if we decide to keep it, they stated 150.00, it worth more than 150.00 for the inconvenience, to make a long story short they don't have their own tools to set up your furniture and the 2 men that delivered the furniture had been smoking weed, the bottom line their quality of furniture isn't worth 500.00, the next time I need furniture I will go to Haverty's or Sprintz, Ashley needs to go out of business, they are a RIP OFF
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Review
#1736192 Review #1736192 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Missing part | Ashley Furniture

Missing part - Ashley Furniture
Need replacement bolts for dunk bed. After 11 years, they have all bent and had to be cut to disassemble bed.
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Review
#1702263 Review #1702263 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Bedbugs | Ashley Furniture

So i am from HOUSTON TX and i have gotten my funiture from them when i got my new house .This morning my son ask what was on hia t shirt and i looked and two big bugs i didnt have time to take pictures to terrified.took the sheets off and it was infested with them..
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Review
#1661468 Review #1661468 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Salesperson
Reason of review
Bed bugs
Loss
$3000
Preferred solution
Full refund
1.5
Details
I don't know how to put this briefly my 1st experience was when I received a small amount of money The 1st thing I want to do was go and get a new bed not a car not anything else only a bed I went to actually find sure without doing any research which I should have...
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Review
#1620535 Review #1620535 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Bait and switch - Ashley Furniture
Bait and switch - Ashley Furniture
We ordered a $1,500 bed and $1,500 sectional from Ashley's. Two delivery guy showed up could not speak English and only had two pieces of the sectional and two pieces of the bed but the bed was not the same color or type of bed we ordered. When we called to ask about...
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Review
#1611198 Review #1611198 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Bait and switch
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund
Tags
  • Ashly Himestore Will Rip You Off
The bed delivered from Ashley furniture was 1) Missing 2 pieces and 2) It smells horrible. It's such a shame because it's a beautiful bed, but due to the smell, I cannot sleep in it. Horrible will never buy from Ashley furniture again.
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1 comment
Anonymous
#1685556

I had the same experience with sofa. Lovely to look at impossible to have in home with the smell. Can't wait to have it taken away!

Review
#1526492 Review #1526492 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Bed bugs | Ashley Furniture in Philadelphia, Pennsylvania

bought a tempurpedic mattress with an adjustable bed,6 or 7 mnths later my wife had red blotches on her . what was it bed bugs. asked them on the phone if they ever had a complaint they said no, after reading the reviews i saw 3 other complaints about bed bugs they got from the furnitue
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Review
#1509014 Review #1509014 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality

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Worst experience | Jcpenney in Bethel Park, Pennsylvania

1.0
Details
Worst experience - Jcpenney
Worst experience - Jcpenney
Worst experience - Jcpenney
Worst experience - Jcpenney
@jcpenney this was hands down the WORST EXPERIENCE I have ever had !!! DO NOT ORDER FROM @jcpenney !!! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting..... I have spoken with several “escalation reps” and nothing has been done, they are condescending and rude ! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of , she lied!!! I cannot express enough NOT to purchase furniture from this company !!
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Review
#1448087 Review #1448087 is a subjective opinion of poster.
Product
Ashley Furniture Bed