Ashley Furniture - Chair Review from Little Falls, Minnesota

1.5
Details
Spent over $3000.00 on a living room set under three years ago. Within 6 months a leg broke in my couch. The chair i bought....springs are poking through. A guy came out and fixed both those things, well if you call putting cheap fabric over the springs fuxing it. He also had the nerve to not only hit in me the whole time he was here but also asked if he could take me out for a beer. A year after i got my set the cushions started sagging, but apparently that's is not covered under warranty. The tables and entertainment stand cheap and scratch very easy. This furniture is COMPLETE junk!!!!!!! I just went out and had to by all new funiture this last weekend. The furniture i have for my teenagers is holding up better then this *** and that set is over 7 years old. ANYONE want this ***....it will be in my curb this sat for free!!!
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Review
#812381 Review #812381 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Pros
  • Look of the furniture
  • Sales woman
Cons
  • Delivery guys
  • Warrranty
  • Cheap structure
Reason of review
Bad quality
1.0
Details
If there was a no star option, I would have chosen that! I ordered an accent chair. The day before delivery I received a text message confirming time to be between 12:30 PM and 4:30 PM. I responded with a "yes". Day of delivery, I received a call from the driver at...
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Review
#803787 Review #803787 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Cons
  • Being lied to
Reason of review
Problem with delivery
Tags
  • Ashley Furniture Lies
1.0
Details
ORDERED OUR FURNITURE IN NOV. DELIVERED DEC.1 TORN, SOAKING WET FROM LEAK IN TRUCK, COUCH DID NOT MATCH TO OTHER PIECE OF COUCH ,CHAIR WAS USED BEFORE AND SO WAS SECTIONAL WAS NOT NEW. TOLD DELIVERY MAN WE WERE NOT GOING TO EXCEPT, HE CALLED COUSTOMER SERVICE, THEY...
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Review
#792863 Review #792863 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Cons
  • Liers
Reason of review
1,2,3,4,7
Loss
$1800

Terrible Delivery service | Ashley Furniture in Columbia, South Carolina

3.0
Details
I ordered a beautiful chair and a half recliner from the store in Irmo, SC. I ordered it 3 weeks out. On the day it was to be delivered the store called and told me I wasn't going to get it. By the time I do get it, it will be 4 days late. I asked for a different time and they told me it wasn't possible to pick my time to get my delivery. I was going to get more stuff there, but with the *** delivery policy I don't think so.
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Review
#776538 Review #776538 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Pros
  • Salesman and manager were great
Reason of review
Problem with delivery
Preferred solution
Let me pick the time I get my delivery. If the time they propose doesn't work for me, since its late anyway, let me pick a time that works for me.

Ashley Furniture refuses to fix my chair because I moved.

2.0
Details
I purchased an accent chair from Ashley furniture store in Ohio one week before moving to North Carolina. I notice that there was a defect in the upholstering before I moved , but there was no time to fix the problem. I was told by the Ohio store to contact a N.C. store when I relocated. They even gave me locations of stores that would be in my area.However, the store in N.C. refused to fix the problem because they said I would have to address the issue with the store I originally bought it from. I will not purchase furniture from them again.
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Review
#764010 Review #764010 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Damaged or defective
Preferred solution
select another chair because of poor quality

Warantyarm chair poorly made | Ashley Furniture in Ontario, Ohio

2.0
Details
I bought a arm chair with my couch and it was rarely sat in one day I was putting a cover over the cushion and pushed the back of cushion to tuck it in and the whole back of chair came apart I won't be shopping there again. I called them and they never called back!! Very poor construction be careful of what you buy check for loose boards. They are not a quality store they do not stand behind what they sell Buyer beware ,don't let them fool you
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Review
#760811 Review #760811 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Cons
  • Poor construction
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Let the company propose a solution

Ashley Furniture Chair Review

4.0
Details
Bought s couch, love seat znd reclinner. It is 2 years old. The couch has had wood brooken, the 3 pieces are all cracked and peeling. They ate peeling so bad I have pieces stuck to me when I get up. It looks like I got it from the trash pile. I also had bought a dinning room table with 6 chairs well while sitting on onr of the chairs one leg just cracked and fell ofg. Thr chair is one year old.
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Review
#738334 Review #738334 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Bad quality

Ashley Furniture - Chair Review from Mountain View, California

We bought a sofa and love seat and kitchen table with 4 chairs from ashleys we had two deliveries scheduled so we decided to wait and have everything deliverd at one time. Close to the date of our delivery we get a phone call saying our sofa and loveseat is going to be a week late because the order was lost..but the table will be on time so when they deliverd that they did not have the right screws for the table and 3 of the four chairs were unbalanced so I refuse the order. So I called and complain to the local store where we bought from and told them if I dont get my table back at the time of the sofa delivery they can just cancel the whole order. So they reasure me that it would. So the follwing week it was the new delivery time so everything came in and the guys put everything in it's place so we plug in the sofa sat down and wanted to recline and it does not work WTF so I called customer service and complain again so now I have to wait another week till a serivce guy comes to fix the motor in the sofa. So I dont recommend buying from them. The Fischers in SC
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Review
#660834 Review #660834 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Poor customer service

Ashley Furniture - Chair Review from Dent, Ohio

1.5
Details
Worst experience I ever had buying anything! 1st time bought couch and bed and everything went smooth, had to order the matching chair and that's when it went south, the manager was sales person and when I asked what price of $400 chair was after taxes she tried saying $136 in taxes, lucky I caught on, and she knew I caught her so she tried everything to please me, so after a month waiting for chair went to pick up and it was there after I took off work to go get it, then they said they would deliver it, next day they called and said they couldn't! So after arguing with them I finally got it a week later than the date they said it would be in! I also order the ottoman which was supposed to be here today lucky I called bc they had no intention to call me and wouldn't you guess it's not in on time after a month of waiting on it! It's always well the truck got overfilled or some crazy story! I hate ashley furniture and will never recommend them to any1 ever! And they furniture is *** anyways! Not good business or quality!
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Review
#643726 Review #643726 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Order processing issue

Seams splitting after 13 months in expensive leather chairs customer service could care | Ashley Furniture in Gibsonia, Pennsylvania

customer service is non-existant - they cannot do anything - i guess they only make things to last one year - i would not recommend buying anything from Ashley furniture. We had other leather chairs from another manufacture and lasted 10 years and we gave them away without any split seams. Not only are the seams splitting, but there is peeling at many different areas on the chair and the ottoman. At the various folds and creases on both the chair and ottoman, the leather is either disintegrating, peeling, or falling apart. It's not that the chairs have been abused, it is the quality of the leather that is in question.
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1 comment
Amrom
#1302741

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you.

Please feel free to send an email to fanfeedback@ashleyfurniture.com for further assistance.

Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#639301 Review #639301 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Reason of review
Bad quality