Manufacturer: Ashley Furniture Category: Customer Care Clear all filters (66 of 66 reviews match)
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My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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1.0
Product
Ashley Furniture Customer Care
#1049755
Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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Anonymous
Paula martins

Handles broke off nightstandAshley B622-93 how can I get set of x2?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

Product
Ashley Furniture Customer Care
#1037389
So, to summarize, Ashley furniture has a showroom filled with 'just OK' quality goods. No you can't take it home because they don't stock anything. You can give them some money online but beware, they have a team of specially trained customer service people to give...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I didn't like
  • Customer support representative
#1033275

Ashley Furniture Customer Care Review

#1031541
1.7
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Customer Care Review

#974607
1.0
The worst place to buy furniture it falls apart fast an repair department is awful once they get your money they dont return calls warranty dont mean anything the thrift store furniture is better than ASHELY'S. BEWARE
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Ashley Furniture Customer Care Review

#924648
Don't ever go to this store. They are very expensive compare to other places and will never deliver furnitures on time. If you call the customer service or the store they are very arrogant , will not even apologize for their mistake. No one will take the responsibility for their mistake. Such a bad store , I strongly recommend not to go Ashley especially the one in Milpitas.
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Ashley Furniture Customer Care Review

#905819
1.0
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
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I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer.So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
Product
Ashley Furniture Customer Care
I didn't like
  • I did not like the way i was treated
  • I did not like the way my problem was handle
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE.The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I didn't like
  • Attitude
  • Abysmal customer service
  • Horrible customer service and product material
#1029836
Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
February 10, 2017 Part 1- I will never buy from Ashley's Furniture again.Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking out the furniture you want. They charge a fee for purple cow something, required if...
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1.7
Product
Ashley Furniture Customer Care
I didn't like
  • Run-around
#1007421
In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well.All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed...
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1.0
Product
Ashley Furniture Customer Care
#1006653
This place is beyond unprofessional.I walked around the store for 29 minutes and was never greated. While I was going to the restroom I noticed two people making out, it didn't bother me at first because it's a free country BUT what did bother me was finding out that...
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Product
Ashley Furniture Customer Care
#1002953
After much shopping around, we found a set we liked at JC Penney's, which was priced matched at the Ashley Furniture store in Live Oak, TX. Our representative, Billy Jack Bohannon, was nothing short of OUTSTANDING in all facets of the sale. He went above and beyond in...
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4.2
Product
Ashley Furniture Customer Care
#999315
Gonzales Ashley.Take it that I purchased an ottoman and rug on Black Friday (11/25/16) on we are still waiting in January (almost 2 months) for the items to arrive at the store for pickup. That's not the frustrating part, the fact that you call the store for follow up...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi! I'm sorry to hear that you haven't received your furniture as yet. Can you please send an email to fanfeedback@ashleyfurniture.com with your contact information, as well a...

1.2
Product
Ashley Furniture Customer Care
I didn't like
  • Promises not kept
  • Quick to grab money and not follow up
#990113