Product: Ashley Furniture Customer Care Clear all filters (123 of 123 reviews match)
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5.0
Details
Our sales associate, Randy from Dallas was in town (Charleston SC) for a huge sales event. He was amazing! In fact, Carol (store manager) and the Sales event Manager (not sure of his name, from NJ) were all so incredible and so very patient! Randy worked with us for...
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#1694290 Review #1694290 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service

Ashley Furniture - Rolena Industrial Dining Set Amazon 629357

1.0
Details
Dining set delivery date and time was October 14 @9:00pm
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Review
#1680233 Review #1680233 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Pros
  • Delivery service
Reason of review
Problem with delivery
Loss
$689
Preferred solution
Deliver product or service ordered

Ashley Furniture - The mattress that will not let me sleep

1.0
Details
I purchased a kelburn mattress over a year ago in which I paid $1798.00 for it a year later its going flat .Ive called and called I have got the run arounds like no other.I think that this is horrible and it should be replace at this time I still cant get an answer very disappointed. I would like it replaced ASAP
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#1676685 Review #1676685 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Bad quality
Loss
$1798
Preferred solution
Let the company propose a solution
Tags
  • mattress
1.0
Details

Update by user Sep 25

got worse

Original review posted by user Sep 24

Bought a new bedroom set, when going over the receipt, they had added a $499 warranty I did not ask for, when questioned BEFORE signing, they removed charge, then.... it only got worse, customer service called to confirm delivery, then, again, again, and again, they...
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#1663296 Review #1663296 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Pros
  • Good advertising
Cons
  • Everything sucks
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Ashley Furniture - CUSTOMER SERVICE EXISTS??

1.0
Details
Ive called 3x in one day for 3 days IN A ROW and been on hold 25+ minutes all 3 times and cant get through to anyone. Is anyone really working customer service? im not sure how else to get through to Ashley's. Does anyone have any input? This is outrageous.
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Review
#1624334 Review #1624334 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Ashley Furniture in Jordan, Minnesota - Online Service

1.0
Details
Absolutely HORRIBLE customer service. For my 2 orders, I have been on hold for over 2 hours.
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Review
#1608006 Review #1608006 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Ashley Furniture in Casper, Wyoming - Terrible customer service

1.0
Details
Wife purchased a dining side board from Ashley ( matched a set previously purchased at Ashley). They delivered another piece of furniture and admitted they no longer made the piece ordered. Initially they only wanted to give a “Store Credit” refund. After Days of phone calls to store and corporate office they refunded the furniture purchase BUT refused to refund the delivery charge( claimed they use delivery of A third party delivery). So basically Ashley sent the wrong furniture and Charges the customer for their mistake. We have spoken with store manager and corporate customer service and that is their final response. Beware of this company . We will never purchase from Ashley again.
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Review
#1542338 Review #1542338 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Update by user May 24

Nothing!

Original review posted by user May 23

On March 24 we ordered 2 new tables....a coffee table and matching end table. Great service on THAT DAY only. We were told they put a "rush" on the order so we could get it early. We were told it could take 6 - 8 weeks but not to worry - it was a rush order. Tomorrow...
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Review
#1541362 Review #1541362 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ashley Furniture - Service after warranty and delivery

3.9
Details
After purchasing Ashley"s Model "North Shore" King Poster bed and set for over $4,000.00. We called the service department and asked that our bed set be dis-assembled because we are moving. Their response was we only do set-up when purchasing a new set. They would not even give us the name of the company that set up our set. Would not buy again...
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Review
#1502096 Review #1502096 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews
1.4
Details
Milpitas store - HORRIBLE they should all be fired the store manager is a completely horrible man, but the girl that works at the front desk(customer service) named Diane or Dina is even worse. She hung up on me because I don't have a credit for 6 chairs I didn't get,...
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Review
#1501637 Review #1501637 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Full refund