Product: Ashley Furniture Customer Care Clear all filters (0 of 111 reviews match)
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Ashley Furniture - Horrible customer service

On Saturday, September 22, 2018, I made the mistake of going into the Ashley HomeStore in Goldsboro NC. I was greeted by a very ill, short tempered Mexican girl named Liz. She was extremely rude, had very little knowledge of the product I was asking about, and refused to even look to see if the product I wanted (Leahlyn queen bed) would be available any time in the foreseeable future once she found out that a former employee (who was very nice and knowledgeable) had assisted me before. Liz is the reason I and so many of my friends will not be going back to the store.
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Ashley Furniture Customer Care
#1438396
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Ashley Furniture - Have not being able to speak to someone at costumer care

Bad furniture and bad costumer service
1.0
Details
Diversity of Products or Services
Staff
Value for money
Product
Ashley Furniture Customer Care
#1435465
Worst experience ever. My wife went in and bought a mattress and used their financing and was told it would be 3 weeks for delivery which was fine. however they finally call us and we were told due to weather they would have to reschedule. I understood that however it...
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1.8
Product
Ashley Furniture Customer Care
#1423278
Ashley Furniture - Not helpful at all
Ashley Furniture - Not helpful at all
I have had the worst experience with the online ordering from this company. I placed an online order I was surprised how quickly it was shipped. However, they said they would assemble and remove waste (nothing said only the boxes) for $69.00 extra they did not because...
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1.6
Product
Ashley Furniture Customer Care
I didn't like
  • Worst experience of my life
#1423254
A couch was delivered to me about 45 minutes ago. This was a new item that was NOT on the floor display when I ordered it. The sales person told me if I did not like it have the deliver people take it back when it's delivered. The delivery men showed up, brought the...
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Product
Ashley Furniture Customer Care
#1418694
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Ashley Furniture - Horrible

I gave all this info several times..............nothing has been resolveed
Product
Ashley Furniture Customer Care
#1414666
Ashley Furniture and Syncrony bank shame on you... Went to Ashley Furniture in Durhan NC/ met with sales person/ bought furnituer/ First Delivery/ the sofa had to be replaced because it was to large for room/ no big deal I thought/ exchanged for love seat/Weeks later...
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1.8
Product
Ashley Furniture Customer Care
I liked
  • Variety
  • Finally having an ashley furniture account
I didn't like
  • Very bad customer service reps who lie
#1405772
The handles for my bedroom chest broke off. I tried Ashley website, filled out their page and never got a reply. I called customer service (dis-service) and they never returned my call. I went to the store and was told they could not order replacements. I should buy...
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Product
Ashley Furniture Customer Care
#1402619
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Ashley Furniture - Excessive interest rates on their products.

Currently Ashley's Furniture of McDonough Georgia is charging consumers over 29 percent annual interest to purchase their funiture. They need to be shut down this is pathetic when we can purchase a home for 4.5 percent or less. Buyers be Ware stay away from Ashley's Furniture m
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Product
Ashley Furniture Customer Care
#1398339
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Ashley Furniture - Apply for a credit card

The office is closed I need to speak with someone regarding a credit card I had applied for.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Ashley Furniture Customer Care
#1397390