Product: Ashley Furniture Customer Care Clear all filters (0 of 87 reviews match)
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Ashley Furniture - Fay or Faith

I got a very helpful person by the name of Fay or Faith , unclear as where i was calling as i had repeatedly called several numbers, but she took the time to hear and service my request , i have not recieved my part as of yet but thus far she verbally took care of my customer setvice needs. Thank you
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Ashley Furniture Customer Care
#1250781
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Ashley Furniture - Lousy customer service

I agree, thus far i am experiencing the same customer service run around, to get brackets to attach the mirror back to the dresser,when i can get someone to answer the phone and i purchased insurance, that they will not honor because it happened during moving, i cant believe that a company like Ashley's, customer service , and pleasing their consumers is so unprofessional
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Ashley Furniture Customer Care
#1250084
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Ashley Furniture - Irritated service

Customer care is rude an unacceptable. Will not purchase from you again. Too many choices with companies who stand behind products
1.5
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Ashley Furniture Customer Care
#1241455
Ashley Furniture did okay by me. I purchased a sofa and a love seat from one of the Jacksonville Stores and the furniture was delivered on time. After it was delivered the electronic kickout failed the next day. I called the Ashley store and they said they would take...
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Ashley Furniture Customer Care
#1240757
We bought a chase sofa with a ottoman, we went to the service center to purchase an additional cushion & ottoman for the other side it took over 3 months to find out they only have the cushion. they have the nerve to tell me maybe i can just build a new ottoman for it...
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1.9
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Ashley Furniture Customer Care
#1235950
I bought a sofa and love seat from Ashley’s one yr ago .It was paid off using our card.I bought 2more sofas on line ,for my daughter ,also with my card .I tried 5times to add a big area rug ,having 1800 dollars worth of credit .The rug was 260 dollars and they said...
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1.0
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Ashley Furniture Customer Care
#1231654
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Ashley Furniture - Very rude and unprofessional behaviour

Ashley should hire educated and well mannered employees for their customer services job. We understand not everything is covered under warranty, but the way they decline it that's all it matters. I can buy good quality furniture from so many different places but good services are what retain your customer.
2.0
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Ashley Furniture Customer Care
#1223769
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Ashley Furniture - Extremely Satisfied

I went in today with my sister to find a bed frame. I was welcomed by Jim who was beyond helpful. He found me a GREAT deal on a king size bed. He went far and beyond to help me.
5.0
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Ashley Furniture Customer Care
#1219502
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Ashley Furniture - Absolutely amazing !!

My sister and I came in looking for a bed frame for her new apartment. We found an amazing deal for a KING SIZE bed frame. Our specialist Jim went far and beyond to assist us. He was truly helpful and amazing!
5.0
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Ashley Furniture Customer Care
#1219494
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Ashley Furniture - Beware. Ordered and paid, 8 weeks later nothing. No refund.

After 8 weeks no product and i was told no refund. I was told even if it was a year no refund. They said it was in the contract.
1.0
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Ashley Furniture Customer Care
#1212044