Product: Ashley Furniture Customer Care Clear all filters (77 of 77 reviews match)
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refused to refund $430.96 over charge .crooked employees ripped me off.call me for details!!!!!!!!the matter will not be ignored. i will take every step to get my money back. i will not stop until i get my refund i hate that i have to punish a co. for the actions of...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Product
Ashley Furniture Customer Care
#1183766
I then called the corporate office and was told they would forward my complaint to the district manager. It's been a week and guess what.... no call from anyone from Ashley furniture. Needless to say, this is my first and last trip to Ashley Furniture as there are...
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3.3
Product
Ashley Furniture Customer Care
I liked
  • Furniture
I didn't like
  • Used my purchased couch for floor display
#1181499
Review I posted last night and also on Twitter but no response- will keep posting till I find out why they were closed.....It’s Wednesday evening at 7:30pm- your website says Black Friday sale begins today- open till 9:00pm. The door is locked but lights are on and...
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1.0
Product
Ashley Furniture Customer Care
#1136073
After three months with NO resolution I am forced to take this appalling company to court!And I can't wait!!!! I have given them EVERY opportunity to resolve this issue and they have totally blown me off. I have left COUNTLESS MESSAGES FOR EVERY MANAGER and stayed on...
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1.0
Product
Ashley Furniture Customer Care
#1113605
Went to Ashley funrniture in the Midwest for the first time.Was sold on a couch and a bed. When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was 100...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I liked
  • Variety
I didn't like
  • Gross incompetence
  • Quick to grab money and not follow up
#1103994
Horrible experience!Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...
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Product
Ashley Furniture Customer Care
#1084049
Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it.The girl at the register said I could cancel anytime until item was at the warehouse. Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

2.3
Product
Ashley Furniture Customer Care
I liked
  • Salesperson
  • Initially the sofa
I didn't like
  • I did not like the way my problem was handle
#1083922
RUN - don not walk - away from the Hagerstown Store and Ashley Furniture. They are interested only in the sale and be damned with customer service or timely delivery - unless you want to pay repeated $150 delivery fees for each piece as it finally makes it to the...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer and your name in the sub...

1.5
Product
Ashley Furniture Customer Care
I liked
  • Guys who made actual delivery were very nice
I didn't like
  • Nonexistent or beligerent customer service after sale
  • Customer service after the sale was nonexistent -
#1076620
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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1.0
Product
Ashley Furniture Customer Care
#1049755
Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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Anonymous
Paula martins

Handles broke off nightstandAshley B622-93 how can I get set of x2?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

Product
Ashley Furniture Customer Care
#1037389