Manufacturer: Ashley Furniture Category: Customer Care Clear all filters (49 of 49 reviews match)
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So, to summarize, Ashley furniture has a showroom filled with 'just OK' quality goods. No you can't take it home because they don't stock anything. You can give them some money online but beware, they have a team of specially trained customer service people to give...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer support representative
#1033275
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer.So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
I didn't like
  • I did not like the way i was treated
  • I did not like the way my problem was handle
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE.The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Customer service sucks
  • Attitude
  • Abysmal customer service
#1029836

Ashley Furniture Customer Care Review

#1031541
1.7
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Customer Care Review

#974607
1.0
The worst place to buy furniture it falls apart fast an repair department is awful once they get your money they dont return calls warranty dont mean anything the thrift store furniture is better than ASHELY'S. BEWARE
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Ashley Furniture Customer Care Review

#924648
Don't ever go to this store. They are very expensive compare to other places and will never deliver furnitures on time. If you call the customer service or the store they are very arrogant , will not even apologize for their mistake. No one will take the responsibility for their mistake. Such a bad store , I strongly recommend not to go Ashley especially the one in Milpitas.
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Ashley Furniture Customer Care Review

#905819
1.0
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
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Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
February 10, 2017 Part 1- I will never buy from Ashley's Furniture again.Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking out the furniture you want. They charge a fee for purple cow something, required if...
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1.7
I didn't like
  • Run-around
#1007421
In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well.All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed...
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This place is beyond unprofessional.I walked around the store for 29 minutes and was never greated. While I was going to the restroom I noticed two people making out, it didn't bother me at first because it's a free country BUT what did bother me was finding out that...
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After much shopping around, we found a set we liked at JC Penney's, which was priced matched at the Ashley Furniture store in Live Oak, TX. Our representative, Billy Jack Bohannon, was nothing short of OUTSTANDING in all facets of the sale. He went above and beyond in...
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4.2
#999315
Gonzales Ashley.Take it that I purchased an ottoman and rug on Black Friday (11/25/16) on we are still waiting in January (almost 2 months) for the items to arrive at the store for pickup. That's not the frustrating part, the fact that you call the store for follow up...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi! I'm sorry to hear that you haven't received your furniture as yet. Can you please send an email to fanfeedback@ashleyfurniture.com with your contact information, as well a...

1.2
I didn't like
  • Quick to grab money and not follow up
  • Promises not kept
#990113
Ashley Furniture - Delivered and sold wrong mattress
Ashley Furniture - Delivered and sold wrong mattress
Visited Ashley in Gastonia NC on Black Friday 2016, Brendan was my sales person as I have bought things from him in the past.I was looking for a mattress after finally picking the Destin shore Ltd the paper work was done and I was given my delivery date of Dec 7th. The...
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Anonymous

Anonymous You need to report them to BBB. It's a tedious process, but worth it.

2.0
I didn't like
  • Were not helpful at all
  • Did not deliver what was ordered could not return
#973396
Oh Bob's Discount Furniture, why do you treat me so? Admittedly our relationship got off to a great start. My wife and I walked into your store, and everybody was so friendly, accommodating, and helpful! The sales staff were all champions of their craft, being...
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4.5
I liked
  • All of it
#953092