Product: Ashley Furniture Customer Care Clear all filters (72 of 72 reviews match)
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After three months with NO resolution I am forced to take this appalling company to court!And I can't wait!!!! I have given them EVERY opportunity to resolve this issue and they have totally blown me off. I have left COUNTLESS MESSAGES FOR EVERY MANAGER and stayed on...
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1.0
Product
Ashley Furniture Customer Care
#1113605
Went to Ashley funrniture in the Midwest for the first time.Was sold on a couch and a bed. When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was 100...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I liked
  • Variety
I didn't like
  • Quick to grab money and not follow up
  • Gross incompetence
#1103994
Horrible experience!Purchased sofa, leather ottom/coffee table and 2 leather club chairs. 1 of the club chairs came with damaged springs. I discovered this as the drivers were leaving my driveway. Customer service sucks! I was told it would take 14 business days for...
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Product
Ashley Furniture Customer Care
#1084049

Ashley Furniture Customer Care Review

#1031541
1.7
Details
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Customer Care Review

#974607
1.0
Details
The worst place to buy furniture it falls apart fast an repair department is awful once they get your money they dont return calls warranty dont mean anything the thrift store furniture is better than ASHELY'S. BEWARE
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Delivery Service
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Ashley Furniture Customer Care Review

#924648
Don't ever go to this store. They are very expensive compare to other places and will never deliver furnitures on time. If you call the customer service or the store they are very arrogant , will not even apologize for their mistake. No one will take the responsibility for their mistake. Such a bad store , I strongly recommend not to go Ashley especially the one in Milpitas.
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Ashley Furniture Customer Care Review

#905819
1.0
Details
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Bought an Item, after I was charged they said it would be 4 to 6 weeks to get it.The girl at the register said I could cancel anytime until item was at the warehouse. Called the next day to cancel. The cashier said the item could possibly be in the warehouse. I...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put Pi...

2.3
Product
Ashley Furniture Customer Care
I liked
  • Salesperson
  • Initially the sofa
I didn't like
  • I did not like the way my problem was handle
#1083922
RUN - don not walk - away from the Hagerstown Store and Ashley Furniture. They are interested only in the sale and be damned with customer service or timely delivery - unless you want to pay repeated $150 delivery fees for each piece as it finally makes it to the...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer and your name in the sub...

1.5
Product
Ashley Furniture Customer Care
I liked
  • Guys who made actual delivery were very nice
I didn't like
  • Nonexistent or beligerent customer service after sale
  • Customer service after the sale was nonexistent -
#1076620
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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1.0
Product
Ashley Furniture Customer Care
#1049755
Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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Anonymous
Paula martins

Handles broke off nightstandAshley B622-93 how can I get set of x2?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

Product
Ashley Furniture Customer Care
#1037389
So, to summarize, Ashley furniture has a showroom filled with 'just OK' quality goods. No you can't take it home because they don't stock anything. You can give them some money online but beware, they have a team of specially trained customer service people to give...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I didn't like
  • Customer support representative
#1033275
I purchased a king size bed from this store on a Thursday and my wife and I found out that the bed would not be able to fit in our Uhaul trailer.So we went back the following Tuesday to try and get our money back. We walked in a and we were told to speak with Tony. We...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

4.4
Product
Ashley Furniture Customer Care
I didn't like
  • I did not like the way my problem was handle
  • I did not like the way i was treated
#1030150
Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE.The customer service is the worst in America (and i'm not exaggerating it!). Be careful about how you will be treated AFTER...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Customer Care
I didn't like
  • Abysmal customer service
  • Customer service sucks
#1029836