Manufacturer: Ashley Furniture Category: Customer Care Clear all filters (39 of 39 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
Ashley Furniture - Don't buy from Ashley's Furniture
February 10, 2017 Part 1- I will never buy from Ashley's Furniture again.Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking out the furniture you want. They charge a fee for purple cow something, required if...
Read more
1.7
I didn't like
  • Run-around
#1007421
In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well.All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed...
Read more
This place is beyond unprofessional.I walked around the store for 29 minutes and was never greated. While I was going to the restroom I noticed two people making out, it didn't bother me at first because it's a free country BUT what did bother me was finding out that...
Read more

Ashley Furniture Customer Care Review

#974607
1.0
The worst place to buy furniture it falls apart fast an repair department is awful once they get your money they dont return calls warranty dont mean anything the thrift store furniture is better than ASHELY'S. BEWARE
Comment
Show

Ashley Furniture Customer Care Review

#924648
Don't ever go to this store. They are very expensive compare to other places and will never deliver furnitures on time. If you call the customer service or the store they are very arrogant , will not even apologize for their mistake. No one will take the responsibility for their mistake. Such a bad store , I strongly recommend not to go Ashley especially the one in Milpitas.
Comment
Show

Ashley Furniture Customer Care Review

#905819
1.0
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
Comment
Show

Ashley Furniture Customer Care Review

#904240
I bought from a Hickory Nc store. I purchased 2 beds. They said that they would take my mattresses upon delivery. When they delivered the beds they put my mattresses on my deck. Called and complained. They said they would send someone to pick them up..now they say the mattresses are wet and cant pick them up. I paid for pick up. I will be hoing somewhere else for my furniture next time
Comment
Show
After much shopping around, we found a set we liked at JC Penney's, which was priced matched at the Ashley Furniture store in Live Oak, TX. Our representative, Billy Jack Bohannon, was nothing short of OUTSTANDING in all facets of the sale. He went above and beyond in...
Read more
4.2
#999315
Gonzales Ashley.Take it that I purchased an ottoman and rug on Black Friday (11/25/16) on we are still waiting in January (almost 2 months) for the items to arrive at the store for pickup. That's not the frustrating part, the fact that you call the store for follow up...
Read more
AshleyFurnitureCares

AshleyFurnitureCares Hi! I'm sorry to hear that you haven't received your furniture as yet. Can you please send an email to fanfeedback@ashleyfurniture.com with your contact information, as well a...

1.2
I didn't like
  • Promises not kept
  • Quick to grab money and not follow up
#990113
Ashley Furniture - Delivered and sold wrong mattress
Ashley Furniture - Delivered and sold wrong mattress
Visited Ashley in Gastonia NC on Black Friday 2016, Brendan was my sales person as I have bought things from him in the past.I was looking for a mattress after finally picking the Destin shore Ltd the paper work was done and I was given my delivery date of Dec 7th. The...
Read more
Anonymous

Anonymous You need to report them to BBB. It's a tedious process, but worth it.

2.0
I didn't like
  • Were not helpful at all
  • Did not deliver what was ordered could not return
#973396
Oh Bob's Discount Furniture, why do you treat me so? Admittedly our relationship got off to a great start. My wife and I walked into your store, and everybody was so friendly, accommodating, and helpful! The sales staff were all champions of their craft, being...
Read more
4.5
I liked
  • All of it
#953092
My husband and I purchased a bedroom suite from Ashley Furniture in July 2016. We had to pay the full price upfront, even though delivery was expected to take 6-12 weeks. We were thrilled when delivery was scheduled for mid-August, ahead of schedule. Unfortunately,...
Read more
1.5
I liked
  • Store atmosphere
I didn't like
  • Lying staff
  • Disrespect for the customer
  • Taking our money then no follow-up
#947428
Worst experience ever with a furniture store.Salesman Eric invoice for the incorrect sectional set and then told us that is what we wanted. Complete lie!!! Called store numerous times only to be hung up on. Managers Avery and John have zero customer service skills. Was...
Read more
Sales people refuse to let you speak to a manager, many are so unprofessional you wonder how they got hired, so that may be a result of why their managers are in hiding.Was told they had items in stock, took them hours to confirm they did not. Was trying to purchase...
Read more