Manufacturer: Ashley Furniture Category: Delivery Services Clear all filters (25 of 25 reviews match)
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They agreed to delivery the next day to only deliver damaged furniture. We refused the furniture, we make another 29 calls to only confirmed that they would deliver the next weekend which is today. We just received another call that our furniture is not going to be deliver again because they are missing parts with no date. Ashley furniture is a big joke. Even the regional manager said that they don't guaranty delivery. Our house is a mess and...
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I put a deposit down on furniture on 12/12/16. The salesperson said that it had to be ordered and that it would arrive on 1/11/17 in their warehouse in Portland, OR. Since that was a week day and I was driving 2 hours from home to go to their warehouse to pick it up, we set a date of 1/14/17 for pick up. Today is 1/9/17. I called to pay the remaining layaway balance and they informed me that the pick up date changed and that it would be...
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I ordered my bedroom set in October with a delivery date for December 3rd. I received dresser, chest, and 2 night stands but nothing to do with the bed. So everything goes into the loft upstairs Because they told us the room has to be empty in order for them to put the bed together. They called and said the new schedule date to receive bed rails is Dec 26. I explained I hadn't received anything to do with the bed why would they only send rails?...
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Ashley Furniture Delivery Service Review

#997190
2.5
Paid an extra 94.00 for delivery of a new love seat including removal of old one. Now told they will only move old one out of the way and will cost 50.00 more to haul old love seat away. Are you kidding me?? Excessive fees. Right now Furniture Land zero fee promotion for s same service. WG&R 67.99 FOR DELIVERY AND REMOVAL. I will never shop at Ashley againc
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Ashley Furniture Delivery Service Review

#974488
we have had nothing but delays..we keep getting told dates when our funiturecl will get deluvered and thete is always an excuse why it wont be delivered or a changed date..We have been waiting 3 weeks for our furniture..Definetly will not ever do buisness with Ashley furniture of pocatello again..
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Order mattress and matching adjustable frame sept 3rd. Tried to get delivery the day after thanksgiving. I was told after almost 90 days my bed was involved in a train wreck. The girl got snippity with me when I called her out. A week later the store said there was no train wreck. But there was still no delivery. I went to diff sales person and was told I could have mattress next day and frame in two days. But my product was still mia? Then...
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We bought 2 bedrooms furniture sets and some living room items from Ashley Furniture of Wesley Chapel, FL. The initial delivery was made with 70% of our stuff as scheduled. After they kept scheduling and cancelling the day off delivery for 2 months. This happened 5 times. Each time we had to either take a day off from work, or plan our weekend accordingly. Once we were told that they made the delivery, when they had not, and provided us with...
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I hate Ashley Furniture!! Horrible delivery service! They have changed my delivery date 3 times for not having "the right part" to my bed. I spoke to the manager from the Galleria store this afternoon and she said she will have everything delivered today even if she has to pick it up herself. Guess what, I still don't have my furniture. So heads up to all, don't expect great service if you shop here. I am extremely pissed and will have them...
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4 days ago my wife and I went into the new Ashley Furniture store in Tucson we purchased a desk for $299 and two reclining chairs the total came out to write out $1,300. 4 days later and they showed up at the house to deliver the items that we had purchased. The desk was not the desk that I had picked out in the store one of the recliners was broken upon delivery so I've refused to accept it the other recliner wasn't with you order and they said...
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Ashley Furniture at Jefferson Mall location, I purchased my bed and after 3 weeks they were supposed to deliever it - they DIDN'T, after numerous phone calls and long hold times I was told my bed will be delievered within 3 days, then they said the next week, or on thursday, next monday and so on it took them 2 whole months to deliever it to my house. The whole staff is HORRIBLE, they will get smart with you!! , and they would tell me the...
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I've been dealing with this issue with Ashley furniture- Newport News VA 23606 for more than 4 months now. I am very disappointed I been a good customer to them for over a decade now and even to synchrony bank and now they've ignoreing our phone calls and if they answered they also transferred to the phone numbers that just keeping ringing and ringing the whole intired time that I was on the phone. My issue was we bought a tempurapedic mattress....
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Anonymous

Anonymous I don't understand the shipping charge I am in California and we bought a lot of furniture and the shipping charge was $199.99 the maximum. If you go to their website you will...

What a pleasant surprise. I know the furniture was really heavy but they managed it well and no scratches or dents. I've had other experiences where the employees get it in and complain all the way but no so with this delivery. Our home is old and does not have the wider doorways needed to easily bring furniture in but they managed every twist and turn very well. Thank you for having employees such as Christian that displays such a...
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3.8
I liked
  • Delivery people who are contracted out
#931305