Product: Ashley Furniture Delivery Service Clear all filters (168 of 168 reviews match)
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I will never shop here again. My son comes home from college and has no bed to sleep in and when they do bring the bed parts are missing. They have been to my home 4 times, which means I had to miss work 4 times because they give you a 4 hour window. so disappointed...
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1.9
Product
Ashley Furniture Delivery Service
I didn't like
  • Poor service at delivery timeline
#1201857
I paid for delivery and assembly of my furniture on feb 19th. I recieved an email last week that it was scheduled and i took leave from office to receive it. On calling tne customer care i was told that the delivery was never scheduled. And that i had no choice on...
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1.0
Product
Ashley Furniture Delivery Service
I didn't like
  • Service
#1199306
My husband and I purchased a leather living room suit (couch, loveseat, and recliner) plus a rug.We purchased these from the Ashley store in Tupelo MS, this was our first experience with the store, could not have asked for nicer people when buying the products. We...
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Product
Ashley Furniture Delivery Service
I didn't like
  • Will never go there
  • Customer service is awful
  • Customer support after buying things
#1194466
We purchased a bedroom set from the Ashley Furniture Homestore in Shiloh, IL on Greenmount Rd on 1/19/18, which upon delivery on 2/1/18, was damaged. We schedule a time for Ashley to come out and exchange the damaged footboard, and were given a 3 hour time window on...
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Shiloh, Illinois
Product
Ashley Furniture Delivery Service
I liked
  • Design of furniture and sales associate
I didn't like
  • Ashleys store manager the customer care team
#1189643
I setup my delivery on Jan 28 .. they told me to they will call me before a day of the delivery I didn’t got any call so when I called customer service they were rude and they said they put it in feb 28 I moved today which is 27 Jan when I told them I have purchased my...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

1.0
Product
Ashley Furniture Delivery Service
#1177581
The first one stating they had no record of a scheduled delivery, the second one confirming a date was set, lied about calling us on the 26th, and stated not all items were available; despite telling us all items were in stock during our initial call to schedule delivery. We are disgusted. No compensation has been offered. The attitude from the “customer dis-service “ rep was ridiculous. Due to this issue, we will be sleeping on our mattress on the floor, because we donated our furniture...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

1.0
Product
Ashley Furniture Delivery Service
I didn't like
  • Lack of customer service
#1177321
I called the Brandon store and requested a call back, I e- mailed and todate they have not bothered to retn my call or contact me in any way. With so many other stores to purchase from. I WOULD NOT PURCHASE ONE ITEM FROM ASHLEY FURNITURE. Why patronize a store that...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.0
Product
Ashley Furniture Delivery Service
I didn't like
  • Delivery and customer service
#1175148
I bought a dining room set from Zedric at the Winchester location but everything has gone completely wrong.When my items were delivered, the delivery guy forgot to put my shelves in the server. I contacted Zedric and said he, “he would take care of it”, so I called a...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

Product
Ashley Furniture Delivery Service
#1148200
The delivery guy tells me the strap holding down my dresser busted and the dresser fell over, is broke. (Lovely) he contacts the warehouse and they have that dresser in stock but per Dan delivery supervisor they cant deliver it to me today (Sunday) bc they are full...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

Product
Ashley Furniture Delivery Service
#1145461
After waiting about 6 weeks for my furniture, the 1st delivery ended with the truck breaking down. And the sofa was damaged. How the sofa gets damaged on a broken down truck with mechanic issues is news to me. So, I didn't get any furniture, no bedroom, no nothing....
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

1.6
Product
Ashley Furniture Delivery Service
#1136470