Manufacturer: Ashley Furniture Category: Delivery Services Clear all filters (55 of 55 reviews match)
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Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.8
#1036914
I went to Ashley Furniture and got jerked around 4 different occasions for a delivery date. I cancelled my order through my bank and received all funds back. I went Regency explained to the sales man of the issue I had with Ashleys and he promised that the furniture I...
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I didn't like
  • Being lied to
#1030844
Its been 3 months since I ordered my furniture. I was told by the store employee to call Corporate. SO I did and was told pretty much that the wait could go on forever. And that they could take 30% and another 10% if I cancel my order. And that their furniture comes...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

Anonymous

Anonymous They are breaking the law by forcing you to wait so long -

Ashley Furniture Delivery Service Review

#997190
2.5
Paid an extra 94.00 for delivery of a new love seat including removal of old one. Now told they will only move old one out of the way and will cost 50.00 more to haul old love seat away. Are you kidding me?? Excessive fees. Right now Furniture Land zero fee promotion for s same service. WG&R 67.99 FOR DELIVERY AND REMOVAL. I will never shop at Ashley againc
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Ashley Furniture Delivery Service Review

#974488
we have had nothing but delays..we keep getting told dates when our funiturecl will get deluvered and thete is always an excuse why it wont be delivered or a changed date..We have been waiting 3 weeks for our furniture..Definetly will not ever do buisness with Ashley furniture of pocatello again..
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Ashley Furniture Delivery Service Review

#593922
1.0
Failed delivery...I wish I would have looked at these complaints before I purchased. How can a company this size be so poor with customer service? Wish me luck, going to try to get my money back tomorrow. The customer service line doesn't answer, they are so poor they don't have hold music, just lengthy silence. Disgusted they don't value my patronage.
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Ashley Furniture Delivery Service Review

#589524
1.2
Delivery dates changed,furniture damaged and supposedly reordered but received same damaged piece two weeks later,customer service had me on hold for 47 minutes.Delivery personnel rude,received no delivery phone call as they had been given the wrong number by sales person.
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When making a purchase one week and then trying to make a purchase the following week .Why would you not have a delivery fee for one purchase and have a delivery fee for the second purchase. I would be happy to pick up this purchase at your store to not have to pay a...
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AshleyFurnitureCares

AshleyFurnitureCares

Ashley Furniture Verified Representative
Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

I didn't like
  • I did not llike the way i wad treated no respect
#1022905
They agreed to delivery the next day to only deliver damaged furniture. We refused the furniture, we make another 29 calls to only confirmed that they would deliver the next weekend which is today. We just received another call that our furniture is not going to be...
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1.0
#995325
I put a deposit down on furniture on 12/12/16. The salesperson said that it had to be ordered and that it would arrive on 1/11/17 in their warehouse in Portland, OR. Since that was a week day and I was driving 2 hours from home to go to their warehouse to pick it up,...
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I ordered my bedroom set in October with a delivery date for December 3rd. I received dresser, chest, and 2 night stands but nothing to do with the bed. So everything goes into the loft upstairs Because they told us the room has to be empty in order for them to put the...
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2.4
#980438
Order mattress and matching adjustable frame sept 3rd. Tried to get delivery the day after thanksgiving. I was told after almost 90 days my bed was involved in a train wreck. The girl got snippity with me when I called her out. A week later the store said there was no...
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We bought 2 bedrooms furniture sets and some living room items from Ashley Furniture of Wesley Chapel, FL. The initial delivery was made with 70% of our stuff as scheduled. After they kept scheduling and cancelling the day off delivery for 2 months. This happened 5...
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1.3
#972470
My mother in law and husband walked into Ashley furniture to shop for our new home. At first we were approached by a salesman and he gave us time to look around. After a while we found everything we wanted to purchase. After opening a credit card account and deciding...
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