1.0
Details
Ashley home store, me and my fiancé went into Ashley's on November 27 and order a reclining sofa, and they told us it would take 3 to 6 weeks to get it. And it has been way over that. We have tried calling, no one answer the phone, so we went down there. Then they...
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Review
#1767600 Review #1767600 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.4
Details
We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At...
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Review
#1765111 Review #1765111 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Dispatch
  • Customer service
  • Managers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Nightmare Experience
  • Multiple Phone Calls
  • Lack Of And Very Poor Customer Se

I currently would not refer Ashley to anyone. | Ashley Furniture in Du Page, Illinois

1.0
Details
We purchased a complete bedroom set, but refused delivery because there was no hardware for the bed. The delivery people asked if I still wanted the set and I told them NO. Take it back. Why accept furniture that can not be assembled? The lead delivery person was upset and almost broke my screen door. Per the warehouse, it would take 2-4 weeks for the hardware. This was unacceptable service. Now I have to tie up another day to wait on the delivery. Terrible customer service.
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Review
#1746468 Review #1746468 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
I ordered end tables from Ashley Furniture on November 3rd,2019 and was promised delivery. in two days. the tables never arrived. and no courtesy phone call from Ashley Furniture. to State they were not delivering. on the second delivery attempt. there was also a...
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1 comment
Anonymous
#1782072

I said exactly the same thing. You have been warned !!! THIS IS WHAT ASHLEY DOES

Review
#1714376 Review #1714376 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
I have had in horrible experience with Ashley Furniture.. I've made several purchases with them. and had the hardest time to have deliveries made effectively and efficiently. and for them to work with the customer.. I recommend that no one purchase anything ever again...
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Review
#1665889 Review #1665889 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • What i thought i was getting
  • Pre-sale customer service
Cons
  • Scheduled deliveries not complete
  • Forcing dellivery on customers
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Furniture Delivery
  • Horrible

BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! | Ashley Furniture in Fairfield, New Jersey

1.0
Details
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture
BROKE MY DOOR AND NEVER FIXED IT!!!!!!!!!!!!!!!!!!!!!!!!! - Ashley Furniture
I received a home delivery 5 months ago and the delivery men broke my front screen door completely off my hinges and my picture frame in living room. I contacted Ray the Manager in the store on Route 46 in Fairfield, and she contacted the manager several times at customer service who handles delivery. I contacted them as well through emails several times, no one, no manager has ever contacted me in fixing my door!! Once I completely pay off what i am financing i am cancelling my account with Ashley Furniture and going to Bob's for my next new items.
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Review
#1635710 Review #1635710 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Original sales rep was super friendly
Cons
  • When they deliver they destroy property
Reason of review
Damaged or defective
Loss
$300
Preferred solution
FOR SOMEONE TO COME AND FIX THE DOOR BEFORE WINTER

Delivery Service Problems. | Ashley Furniture

When I received my furniture, it was not the same color as the floor model I picked out. Excepted the furniture away since it took a longtime to receive it. The main problem is when the delivery guys damaged the walls while taking furniture upstairs. I filed a claim but have not heard from Ashley furniture nor their delivery service. I have been calling for about a month with no response. I feel I have waited long enough. The next call they will receive will be from my Attorney!!!!!!
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Review
#1609016 Review #1609016 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • Salesman was nice
Cons
  • Delivery service
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • bad delivery service
1.1
Details
Ashley Customer Service asked me send another email explaining my issue even though I already sent a detail email with pictures of the broken , incomplete and missing pieces of the furniture . I bought ( a very large entertainment center that included 4 total pieces ....
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Review
#1606964 Review #1606964 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Loss
$509
Preferred solution
Let the company propose a solution
1.0
Details
Went to Brentwood tn store and ordered a desk on June 24 it was to be delivered on Saturday the sixth. They called on Wednesday and said that due to a manufacturing delay, they did not have this item in the warehouse and cannot deliver it on the date promised. The...
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Review
#1576740 Review #1576740 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Pros
  • What i thought i was getting
Cons
  • Quality and attitude of company
  • Lack of integrity
  • No support or solutions
Reason of review
Customer service
Loss
$600
Preferred solution
Full refund

Ashley Furniture Reviews

  1. 495 reviews
  2. 260 reviews
  3. 89 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews
1.0
Details
Only to be told that he would have to order my bed and I would need to wait another 8 weeks. I informed Chris that this would not work. My family is flying in today and I need a bed. I asked if he had anything in stock comparable to what I had ordered. He stated that...
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Review
#1555354 Review #1555354 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery