Manufacturer: Ashley Furniture Category: Delivery Services Clear all filters (146 of 146 reviews match)
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Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.8
Product
Ashley Furniture Delivery Service
#1036914
I went to Ashley Furniture and got jerked around 4 different occasions for a delivery date. I cancelled my order through my bank and received all funds back. I went Regency explained to the sales man of the issue I had with Ashleys and he promised that the furniture I...
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Product
Ashley Furniture Delivery Service
I didn't like
  • Being lied to
#1030844
Its been 3 months since I ordered my furniture. I was told by the store employee to call Corporate. SO I did and was told pretty much that the wait could go on forever. And that they could take 30% and another 10% if I cancel my order. And that their furniture comes...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

Anonymous
Anonymous

They are breaking the law by forcing you to wait so long -

Product
Ashley Furniture Delivery Service
#1025306

Ashley Furniture Delivery Service Review

#1048490
1.5
Ordered two recliners, two end tables and love seat in March. This was approximately $3000. and paid with credit card. Part of the purchase came as promised, but not the chairs. They came last night at 11:00 pm almost 2 months later. Getting answers was a fiasco as to why they took so long. Not ever again will Ashley Furniture be trusted with our needs
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Ashley Furniture Delivery Service Review

#997190
2.5
Paid an extra 94.00 for delivery of a new love seat including removal of old one. Now told they will only move old one out of the way and will cost 50.00 more to haul old love seat away. Are you kidding me?? Excessive fees. Right now Furniture Land zero fee promotion for s same service. WG&R 67.99 FOR DELIVERY AND REMOVAL. I will never shop at Ashley againc
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Ashley Furniture Delivery Service Review

#974488
we have had nothing but delays..we keep getting told dates when our funiturecl will get deluvered and thete is always an excuse why it wont be delivered or a changed date..We have been waiting 3 weeks for our furniture..Definetly will not ever do buisness with Ashley furniture of pocatello again..
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Ashley Furniture Delivery Service Review

#593922
1.0
Failed delivery...I wish I would have looked at these complaints before I purchased. How can a company this size be so poor with customer service? Wish me luck, going to try to get my money back tomorrow. The customer service line doesn't answer, they are so poor they don't have hold music, just lengthy silence. Disgusted they don't value my patronage.
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When making a purchase one week and then trying to make a purchase the following week .Why would you not have a delivery fee for one purchase and have a delivery fee for the second purchase. I would be happy to pick up this purchase at your store to not have to pay a...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Product
Ashley Furniture Delivery Service
I didn't like
  • I did not llike the way i wad treated no respect
#1022905
They agreed to delivery the next day to only deliver damaged furniture. We refused the furniture, we make another 29 calls to only confirmed that they would deliver the next weekend which is today. We just received another call that our furniture is not going to be...
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1.0
Product
Ashley Furniture Delivery Service
#995325
I put a deposit down on furniture on 12/12/16. The salesperson said that it had to be ordered and that it would arrive on 1/11/17 in their warehouse in Portland, OR. Since that was a week day and I was driving 2 hours from home to go to their warehouse to pick it up,...
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1.9
Product
Ashley Furniture Delivery Service
#988184
I ordered my bedroom set in October with a delivery date for December 3rd. I received dresser, chest, and 2 night stands but nothing to do with the bed. So everything goes into the loft upstairs Because they told us the room has to be empty in order for them to put the...
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2.4
Product
Ashley Furniture Delivery Service
#980438
Order mattress and matching adjustable frame sept 3rd. Tried to get delivery the day after thanksgiving. I was told after almost 90 days my bed was involved in a train wreck. The girl got snippity with me when I called her out. A week later the store said there was no...
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2.1
Product
Ashley Furniture Delivery Service
#975697

We bought 2 bedrooms furniture sets and some living room items from Ashley Furniture of Wesley Chapel, FL. The initial delivery was made with 70% of our stuff as scheduled. After they kept scheduling and cancelling the day off delivery for 2 months. This happened 5...
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1.3
Product
Ashley Furniture Delivery Service
#972470
My mother in law and husband walked into Ashley furniture to shop for our new home. At first we were approached by a salesman and he gave us time to look around. After a while we found everything we wanted to purchase. After opening a credit card account and deciding...
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Product
Ashley Furniture Delivery Service
#956914