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I have now had the same piece of furniture delivered to my condo by Ashley furniture two times. The first delivery staff was extremely rude and did not speak any English.

When I told them the furniture was going on the third floor, the gentleman rolled his eyes at me and then started talking to his partner in Spanish. They broke a lamp getting the furniture upstairs and once it was upstairs they asked me to sign for it. The furniture had a tear in it and they told me there was nothing they could do - I needed to call the customer service number.

Now three weeks later our new couch has been delivered. A new delivery crew has arrived and they are just as rude as the first.

I heard them comment about how "this sucks" and then go on to speak in only Spanish around me. They also rolled their eyes when I told them where the furniture was going. I'm also 7 months pregnant and they asked me to lean over the stairs to assist them in bringing up the furniture.

Customer service inside the Ashley furniture store was great. The delivery staff has made it so I will NEVER order furniture from them again.

They were so rude.

Clearly the only criteria for being a delivery person with Ashley Furniture is to be a man who can lift something. I'm writing this as they are still in my home and I'm counting down the minutes til they leave.

Monetary Loss: $2500.

Location: Cleveland, Ohio

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