Ashley furniture Dura/blend

1090 of 2028 Ashley Furniture reviews

Update added by user Nov 11, 2011

John,

We’re sorry to hear about your experience at your local Ashley Furniture HomeStore and we understand your concern. Each Ashley Furniture HomeStore is independently owned and operated. We have sent the details you provided, regarding your issue, to the appropriate person(s) at the local store and asked them to resolve your issue as quickly as possible. We encourage you to continue to be proactive and reach out to the local HomeStore where you made your purchase to work out a resolution.

Thank you,

Sabine at Ashley Furniture

John Lacour ✆

11:35 AM (2 hours ago)

to FanFeedback

Dont lie to me ok,

independently owned and operated YES

The product was bought from your warehoue,,Ashley Furniture

Ashley HomeStores, Ltd. | One Ashley Way | Arcadia, WI 54612

Do not try to blame the local store.

Fix the problem . Replace my couch

Johnny L. Droid bionic

Original review posted by user Nov 11, 2011

Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are handled on the retail level. If this is considered a manufacturing or workmanship defect, and you purchased your furniture with a warranty, please contact the store where you purchased the furniture. An Ashley Furniture Marketing Specialist is available if the store requests assistance. Cathy~Ashley Internet Communications

I already checked with the store. the manufactures warranty is only 1 year. my extended warranty does not cover peeling. Figures right extended warranties are garbage . the manufacturer has sold ashley a defective product. ashley should make the manufacture pay for it.. in the meantime ashley furniture has sold me a defective product. ashley furniture should replace my couch. it is only good business that you do so. when I contacted the store ashley furniture. they're only offering me 30 percent off a new couch. this is totally unacceptable. and I will fight for my rights. no matter what it takes. I will file a complaint with the better business bureau. consumer affairs . I will take all action necessary to have my couch and love seat replaced. ashley furniture sold me a defective product. ashley furniture needs to step up to the plate and take care of it.. I wish to have my couch and love seat replaced. at equal or lesser value. at no cost to me . you deal with the manufacturer. you get reimbursed your money. and if they do not reimburse you. I recommend you nevet buy furniture from that company again. I did not go do you store to buy junk . ashley furniture should not b

e selling junk. I'm sure ashley furniture does not wanna be known in this way. so do the right thing and replace my couch and love seat. or I will take action

Please mail, e-mail or fax us the following information: a complete copy of your original receipt, the model number of the item(s) in question, the serial number off each item, a detailed description of the problem(s), your name, address and daytime phone number.

Our fax number is: 608-323-6139. E-mail address is: cagroup@ashleyfurniture.com

Our mailing address is:

Ashley Furniture Corporate Office

Attn: Consumer Affairs Department

One Ashley Way

Arcadia, WI 54612

We will be more than happy to review your information to see how we may assist you according to our warranty. You can expect a response in seven to ten business days.

We look forward to hearing from you.

This is b* Sh**

I already checked with the store. the manufactures warranty is only 1 year. my extended warranty does not cover peeling. Figures right extended warranties are garbage . the manufacturer has sold ashley a defective product. ashley should make the manufacture pay for it.. in the meantime ashley furniture has sold me a defective product. ashley furniture should replace my couch. it is only good business that you do so. when I contacted the store ashley furniture. they're only offering me 30 percent off a new couch. this is totally unacceptable. and I will fight for my rights. no matter what it takes. I will file a complaint with the better business bureau. consumer affairs . I will take all action necessary to have my couch and love seat replaced. ashley furniture sold me a defective product. ashley furniture needs to step up to the plate and take care of it.. I wish to have my couch and love seat replaced. at equal or lesser value. at no cost to me . you deal with the manufacturer. you get reimbursed your money. and if they do not reimburse you. I recommend you nevet buy furniture from that company again. I did not go do you store to buy junk . ashley furniture

I expect nothing from this *** company

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$1200
Product or service
Couch And Love Seat
Review category
Furniture and Decor
review #274304 by
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Helpful? 25 Yes 25 1 No 1
Had the same issue 23 Yes 23
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Anonymous

Sep 28 #1219833 Union, New Jersey, United States

i have purchased from ashley furniture several times including expensive leather sofas, over $3,000. and i had them for more than 10 years and yes they faded just a bit and had a few scratches n them bc i have a large dog, that is not allowed on the furniture but he would sneak on there every so often. but these sofas were strong, real solid wood, no cracking or peeling. i finally sold them for $1,000 after all those years bc they looked great. and i bought new ones that i wanted.

0 0 Reply
Anonymous

Aug 31 #1206263 Iselin, New Jersey, United States

This is not surprising from Ashely. They buy shi* furniture and sell it for an outrageous price. I strongly encourage you to contact the Attorney General for your state. Get them involved. Also send the information to every media outlet. Start a public Facebook post. Contact GMA, Today Show, local stations, etc. They will investigate the shady business practices. I had my store shut down for not paying sales tax. So.... It is amazing how shady this place is.

0 0 Reply
Anonymous

Jun 23 #1176753 Deltona, Florida, United States

I too bought an Ashley brand pleather sofa. Started peeling about a year after I had it. Called the store I purchased it from, and They said it was only warranted one year. They wouldn't do anything about it. I will never buy anything made by Ashley again. They knew it did this, but yet continue to sell it. That shows sorry business practice.

0 0 Reply
Anonymous

May 12 #1157986

I Have a Ashley theater seat with the same pealing problem. I contacted Ashley direct since the chair came as part of a package in my 5th wheel. Their attitude was much the same....too bad chump. I am looking to replace the chair with something other than Ashley. I have also posted my situation with about a thousand Facebook people to let them know what junk Asley sells and how they treat their customers.

0 0 Reply
Anonymous

Apr 10 #1142410

Unless it is real 100% top grain leather it is going to peel, even real leather can have issues if abused and not stored correctly . If you bought a sofa and loveseat for 1200 I can assure you it was not real leather, bonded at best, and bonded is mostly plastic (polyurythane) hence your issue with the cracking and peeling. Also furniture is like tires on a vehicle wear and tear over time is to be expected. If the salesperson that sold you the set told you it was real, well you have been duped. No warranty sold by ANY furniture store covers peeling of leather, faux leather, or bonded.They should have provided you with the warranty information at point of sale a brochure or pamphlet? Regardless they are a multi billion dollar company , and more than likely the receipts you signed were notated, which protects them against legal action. Lesson learned.

2 0 Reply
Anonymous

Apr 11 #1142870

I disagree with you I spent 2,500.00 and if my small dog just jumping up on the sofa is going to show scratches that eventually will peel and crack.... that is poor quality.... I have purchased other polyurethane blend sofas that stood up very well for half the cost I paid for at Ashley. Keep in mind too that when you go in after a week of owning the product to be told to put a BLANKET OVER IT IS RUDE and is not acceptable... It is not just their polyurethane products there pressed wood products separate and peel too... if your going to charge top dollar then the products should be of better quality. otherwise sell them for what the quality is...

1 1 Reply
mtodd50

Apr 04, 2015 #967810 Quitman, Arkansas, United States

Yep. I got the same thing. I am in a mission and I will social media every day! This is not right. People better run from that store if this is the way they handle business. They keep sending you emails to prolong the situation so you get so tired you say forget it. I'm not the girl that will do that. I will right fight the rest of my day if it means helping someone else to go through it. :(

3 0 Reply
Anonymous

Apr 01, 2015 #966741 Fort Worth, Texas, United States

I have had numerous problems with furniture ordered online. I urge people whenever possible to purchase using a credit card. If the company won't deal professionally with their merchandise then you can take it up with your credit card company and have the charges reversed. I have done that with a defective sofa and am in the process of doing it with a faulty desk. And I have learned my lesson that Ineill never again purchase furniture online although even at the store is no guarantee of proper durability. Sad to say too many companies selling *** made in foreign countries by people making pennies a day.

2 0 Reply
nytxspirit

Apr 03, 2015 #967493 Redmond, Washington, United States

I did not buy on line and I did use a credit card (bank debit) but the bank would not reverse the charge. I had this problem 4 or more years ago, and to this day I tell people to stay away from Ashley furniture.. I have seen the brand in other furniture stores and Loudly make comments about the LOUSY QUALITY OF ASHLEY.... I AM sure that they have had a lot of people think twice before purchasing... Marketing 101, one disappointed consumer can loose a merchant 10 other sales.

5 0 Reply
NYTXSPIRIT

Jan 28, 2015 #937654 Houston, Texas, United States

I had to sit in their parking lot twice handing out flyers with my story and the damage, boy they became very interested in working with me. I was still not happy that they did not give me a refund but did do an exchange.. I had to settle for my time is valuable... but because I had to settle my complaint stayed listed. I told them if they did right by me then I would remove my post... I am glad my post is bringing other dissatisfied customers stories out... CONSUMERS ARE ALWAYS RIGHT AND WHEN A BUSINESS DOES NOT HONOR THEIR WARRANTIES OR STAND BEHIND POOR QUALITY PRODUCTS THEN THE CONSUMER MUST FIGHT BACK... GOOD LUCK TO ALL OF YOU, BUT THE BEST THING IS NOT TO PURCHASE FROM ASHLEY AND TO WARN OTHERS OF YOUR STORIES.

8 0 Reply
Foryourinformation

Jan 27, 2015 #937216 Peoria, Arizona, United States

I am very surprised that Ashley sells furniture of this quality. The customer is always right and Ashley can well afford to replace this furniture at their cost. They will lose more business than this cost is worth if they don't replace this man's furniture. Having been an Interior Designer, Iknow this must be done.

9 0 Reply
Anonymous

Jul 01 #1180076

Shocking to me that you are an interior designer and are not aware that Ashley has always been a strongly marketed medium quality at best, furniture store.
When a good friend closed his high quality local furniture store, opting to hook up with Ashley instead, he told me they weren't quality like he sold in past, but the name recognition and corporate support made their deal very appealing to him.
He has done well, but tells me quality is not even as good as he thought.
Just placed his store for sale, and is going back to a local store so he can service his customers better.

0 0 Reply
Anonymous

Nov 22 #1244437 Spring, Texas, United States

Hey Frank-did ever sell furniture to The Place Furniture?Jim P.

0 0 Reply
S. Christy

Dec 31, 2014 #923373 Salina, Kansas, United States

I also purchased leather furniture from Ashley furniture. Our furniture looks the same. We paid the extra for extended warranty and accident warranty. When we contacted Ashley they claimed this horrible cracking was not an accident. Wow Our only recourse is word of mouth. I know in our town we have made a huge difference in sales. I will continue every possible site to get the word out.

10 0 Reply
Furniture geek

Jan 13, 2013 #593371

Hey to all that had a bad experience with ashley durablend u should be fully covered but a lol something that will help u with their warranty is lie about how it got ruined read all the fine prints and play them and if ur extended warranty don't wanna cover you go to the store and tell them about it I worked there I know how their system works.. Just make sure there accident related

7 0 Reply
Louisa

Nov 10, 2012 #567334

After 3 years of minimal use, the fabric started peeling in patches. I will never buy from this company again. The Durablend fabric is of poor quality.

10 0 Reply
Miss Pruitt

Oct 20, 2015 #1051439 Dallas, Texas, United States

I used to sell furniture at Havertys who carries top grain leather furniture.
Durablend is NOT leather. It is scraps of leather (less that 7%)blended with PVC, polyurethane (plastic) and glues to make a fabric. Also the "extra warranty" that you are all talking about is not a warranty at all. IT IS A PROTECTION for stains and damage that you as a consumer cause. HOWEVER not all stains and damage is covered. Peeling is never covered and while body fluids are covered body oils and hair oil is excluded. You should have read the fine print before you bought the protection. Im just saying.

3 1 Reply
Sandy in NS, Canada

Nov 04, 2012 #564469

My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.

10 0 Reply
Breanne

Nov 23, 2011 #379090

My family and I had the same problem. Not long after our sectional couch was bought, the fabric started peeling all over! I called the store where I purchased the couch and they claimed although it had a one year warranty, "peeling" was not covered. I called their corporate office, emailed photos...and still, nothing but the same answer. I spent a lot of money on these couches...now all they do is leave a bunch of peeled pieces on the backs of my guests clothing and skin. It is so embarrassing. It has now been over my "warranty" mark and I am STUCK with this god awful cheap sectional. I am so disappointed with this company. If we got enough people together I am sure a lawsuit could come into play! If anyone is interested, I would surely LOVE to make this "their problem".

15 0 Reply

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