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Update by user Nov 27, 2011

sorry i mean 10-24-2008 still wakeing up

Update by user Nov 27, 2011

correction purchase date 10 24 10

Original review posted by user Nov 13, 2011

On the date of 10/24/11

I purchased a living room set from Ashley Furniture .The set consisted of ,A couch and love seat, 2 end tables ,one soft table.I thought I was buying a quality product

The couch and love seat of made of a material called DURA/BLEND. This material was said to be a leather,synthetic blend. I was told by Ashley that this was more durable then leather,and not as hot in the summer,Also better than leather .I was lead to believe .Well today's date 11/12/11. The couch is peeling every ware you sit .I bought an extended warranty .Guess what the warranty dose not cover PEELING ,What a joke. So now I am stuck with a couch and love seat that s ready for the garbage man.Two of the end tables , paint is coming off.What did they use Water paint ?? As for the local the local ,this is not there fault .I am not blaming them.The local store is forced to buy there furniture from Ashley Warehouse.All of there furniture come from here

Ashley Home Stores, Ltd. | One Ashley Way | Arcadia, WI 54612

The local store was kind enough to offer me 30 percent a new set.The ASHLEY CORPORATION has not helped me ,and I suspect well to continue to run and hide.Any body looking for furniture??

Well maybe you now know, where not to make your purchase.

Johnny L. Droid bionic

Review about: Ashley Furniture Furniture Set.

Monetary Loss: $1200.

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Anonymous
#1317223

Have you ever heard of Jennifer Convertibles? Same people.

Selmabynoe59
New York, New York, United States #1301764

Still not happy the sales people in your store come off as bullies when this is over I will never ever do this again. U live and learn sad

Anonymous
to Selmabynoe59 #1301863

Sue them in Small Claims Court !

Anonymous
Jasper, Alabama, United States #1201247

That is why I will never buy Ashley furniture!

Anonymous
#1153963

my daughter bought one with same material frm big lots and it did the same thing, peeled. It was warrantied, as well, but not for peeling.

Buyer beware!!!!!

Anonymous
#1103193

Yep, looks like mine is in that 2 year range where it bubbles and peels.......I don't do extra warranties, its always a gimmick and hassel but a couch delaminating should have a 5 yr at least. This is a defect, they'll prob get sued.

Anonymous
#1098475

I AM VERY UPSET AND HAVE THE VERY SAME EXPERIENCE! THE SALES PERSON WENT ON ON HOW GREAT DURABLEND IS AND THEN TALKED ME ME INTO GETTING THE EXTRA INSURANCE (GUARDSMAN).

NO ONE CALLS U BK, U HAVE KEEP AFTER THEM

AND DO NOT EVEN PRETEND TO WANT TO HELP U. WILL NEVER BUY FROM THEM AGAIN

Anonymous
#1087913

We are having the same, HORRIBLE, problem with our peeling "bonded leather" furniture, after being promised by the no-longer-there-saleswoman that the warranty covered "everything". Every time we call the warranty company, they switch the reason WHY it's not a covered item.

Heck, the same saleswoman told us it even covered animal claws, which we now know is a complete LIE!!

I called AF customer service yesterday and the girl admitted there WAS a recall of the durabond some years back and perhaps THATS why we have HUGE areas of missing color. The person I need to call is "Diane", who won't be in until tomorrow. She said we will probably need to take pictures of the damage AND the tags under the furniture for proof. No problem.

"Diane" will be told, in no uncertain terms, that if Ashley DOESNT do SOMETHING to rectify this problem , we will be loading up the love-seat in the back of our big, red pick up, along with HUGE signs stating the CRAPPY furniture and customer service Ashley Furniture has, and drive around the TriCities area of VA/TN for months, and hopefully get the local news involved. If THAT doesn't work, then we will drop all of their sh***y furniture at the front door one night, along with more signs, take photos and hopefully get press coverage of THAT too!!

We spent over $2000 on this *** and I had previously stated I would NEVER buy from Ashley, based solely on their cheap, ugly orange/blue/yellow logo...it WREAKS of cheapness and tackiness. But...we needed new furniture after moving from FL and it was purely an impulse buy...sealed by an unscrupulous sales woman who sold us a bill of goods on the warranty.

Stay tuned!!! This could be FUN!!!

Anonymous
#1084459

We bought a Duro blend couch and live seat ,and it's doing the same thing,..and lost 2,000 dollars. ..they will not get our business again! !!!!!!

Anonymous
#1058589

Thank you so much for all this great info. I was about to purchase a few different couches in the durablend and was worried that the warranty was a scam.

I see that I should stay far away from Ashely furniture. Thanks guys :)

Anonymous
Minneapolis, Minnesota, United States #1020858

No need to buy new furniture. Just buy a nice throw to cover the peeling.

Their furniture is super comfortable. My couch is peeling and we still love it.

Anonymous
#1012125

That's what you get for not buying genuine leather. I don't feel sorry for you. Do your homework

Anonymous
#1002880

Same thing happened to us. Went to Ashley's Furniture.

We bought a Sofa, Love Seat and Chair. All Dura/blend and we were told this is better than leather. Will last longer. We bought the extended warranty.

We've had the furniture about 2 years. They came out when the furniture was 1 1/2 old, looked at it and said when did you notice this problem and I said a couple of weeks ago. They said sorry, you need to report this with in 7 days. Warranty no good for you.

We spent almost 3,000. Never again.

Our Dura blend chips, peels and looks disgusting. We will have to buy all new furniture.

Anonymous
Bryant, Arkansas, United States #936334

I too fell for the shpeel about durablend do being " better than leather ". Bought recliner, gave to charity shop 4 months later.

Ashley was very testy when asked about this "fabric" and said their salespeople would not tell anyone " duracrap " was better than anything! I also asked what type of animal was a " durablend " as I've always believed leather was the hide off a critter, the Ashley rep then hung up on me.

I feel fortunate to have learned this lesson after just one purchase. I've since learned much of their sales are through rent to own outlets.

Anonymous
Des Plaines, Illinois, United States #933756

I bought a sofa, loveseat, recliner, 2 end tables and a coffee table. I also purchased the extended warranty but my sofa just starting cracking like this and I'm sure they're not going to cover it with the warranty.

I have called the warranty company three times and was put on hold for over 30 minutes. They said you can submit a claim online but what joke. You actually have to take pictures of the item close up and submit it with your claim online. These warranties I think are a joke.

I doubt if Ashley will take any responsibility.

I would definitely shop around before purchasing furniture from them again.

Anonymous
Tallahassee, Florida, United States #833322

I have a Ashley Durablend living room set that my husband and I purchased about 3 years ago. It is peeling so ridiculously that I am embarrassed to have company over at this point.

I just said to my husband today, we are going to have to buy new furniture. I decided to look up the issue to see if anyone else was experiencing something similar.

"More durable than leather." Wish I'd known they were lying. Also wish there was an emoticon that showed money being flushed down the toilet...because I'd input it {here}.

Anonymous
to KBMoore #833805

Yep this all sounds so familiar. Ours started peeling about 14 months after buying it.

So frustrating because it's embarrassing for company to look at. This wasn't a cheap purchase by any means and at this point we couldn't even sell it on craigslist for $20!

We can't justify buying something new since we bought this one less than 3 years ago! We'd have been better off buying something cheap at least it would be replaceable.

Anonymous
#815389

Please contact me if you would like to join a class action lawsuit! I am collecting people's DuraBlend stories and will provide to my friend who is a class action attorney.

These things are junk!

DuraBle, yeah right. magrabowski@yahoo.com

Anonymous
to Mervin Anaheim, California, United States #831404

I too bought a Durablend love seat and sofa. My less than 2 years and my love seat is peeling all over and looks terrible.

I have to cover it with a sheet. I am very disappointed as I though couches were supposed to last more than 2 years. Especially coming from Ashley. I have emailed a complaint to the company and am waiting for a response.

I didn't purchase a warranty, but still my couch should last longer than 2 years. It's not like they can't afford to replace it.

I know I can't. Very Disappointed!

Anonymous
to Mervin #896746

I'd be interested...

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