Pasadena, Texas
Featured on Google+ 100% full Resolved

Update by user Dec 24, 2015

After 3 years, with help from the folks at the furniture store along with the rep from Ashley furniture, the company conceded to replace the Frankenstein loveseat put the gather by the repair company. I might add that the repair company did the best they could with what Ashley furniture provided them. I am now closing the book on Ashley furniture and no doubt will have to replace both love seat and recliner with in the next 3 to 4 years with another brand if that long.

Original review posted by user Oct 27, 2015

I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013... 18mos later, every piece is peeling and Ashley Furniture says sorry...

The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer and changed the loveseat with the unused loveseat. A month later it was peeling on the seat and back. I called Ashley and then got the news about the warranty.

The Ashley CS rep would just keep saying It's out of warranty. At 3K for 18 months of use I continued with aggression for 6 months and finally stated that I was turning it over to a local TV consumer station for arbitration.

I then finally. I got some help from the store I purchased from at their expense. That was in January 2015. After several attempts to partially repair the units with collected material , around the 1st of September 2015 a repair person finally came out promising he had all the covers for both couches. The first one was done. He tore the second one down and then.... told me he had the wrong part to finish.

I was told the part would be in around a week. I now have a love seat in parts for over a month and still getting the runaround about no parts It's now the end of September and I'm still trying to get it finished after 9 months. The repair says don't gripe... I'm getting it repaired free.

You're right ..Ashley Furniture Sucks and I'm letting every sit I can find know about it.

10-28-15 Add on....I was called by the repair people Ashley uses and was told that at, last all the pieces were in.

The repair person came out and found... again wrong parts were ordered. With one last bit of hope, he consented to "Frankstein" the loveseats to one piece ( which I now have covered with a do not sit on for fear it will become trash in the near future)

I don't expect any further compensation

Review about: Ashley Furniture Durablend Reclining Loveseat.

I liked: Design of furniture.

I didn't like: Everything involved with their service, Customer support representative.

Review #724440 is a subjective opinion of a user.

Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Style and Design
Value for money
Reason of Review / Monetary Loss Bad quality / $2700
Preferred solution Let the company propose a solution

Had an Experience with Ashley Furniture?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Hi, im working on exposing ashley sofas, i wld love if u can do a short post along with pics of ur sofa on my facebook page called Ashley durablend sofa sucks . Please like and follow my page too. We gotta make NOISE!! i also have a post where i describe best route to go in order to get a response from Ashley Furniture!
to ashleypeel #1095033
I have closed the file on them and do not have any pics now. I've had a reply from in Houston regarding Ashley Furniture. You might want to contact him.
Same sofa, same problem! How many of us do we need to file a class-action suit against them??

You May Also Like

"Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more
"We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more
"Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to..." Read more
"Bought my couch in September of 2015 and it looks 10 years old. I called after a few months of having it for them to send out a new cushion..." Read more
"Im writing this review so you can beware of Chiseled Perfections LLC, Orbmik Furniture, and Tabs Furniture. I've been buying from Chiseled Perfections and we got cross over a deal...." Read more
"Have not received merchandise for 3 weeks going on a month. Still no mattress orBox Spring, also dresser was damaged during delay very. Manager promised to order a new one..." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more
"So i wanted to start reselling spinners . At DHgate i found tre best prices with big sortiment of spinners . Even better part was free shipping for such big..." Read more