I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and cracking.I bought the warranty, which I know now is useless, because they told me the warranty only cover situations that occur from "accidents." Ashley customer service refuses to replace the chair despite all my documentation that the chair was purchased through them and they know they have a problem with their Durablend products!
If you are considering buying anything from Ashley that is covered in Durablend fabric you are wasting money. It is defective fabric and the company will not stand behind their products. I will never buy anything from Ashley Furniture again, nor will my parents, grandparents or my children. They have lost four generations of potential buyers.
Ashley Furniture is a poster child for how NOT to treat customers fairly.I will never give them another penny!!
Review about: Ashley Furniture Recliner.
Reason of review: Bad quality.
I didn't like: Quality of furtniture, Customer satisfaction unimportant, Quality and waranty, No service.