Gainesboro, Tennessee
Not resolved
1 comment

We also purchased a durablend reclining sofa. Bought it with the 5 yr.

Montage warranty for $199.00. Never got anything along with the purchase as to what the warranty covered. When contacting Ashley that the durablend was peeling, was told the warranty started the day it was delivered not the additional 5 yrs. after the manufacturer warranty of 1 yr.

So "out of luck" ! store agrees to have repairman come and fix it but now $142.00 more. Just realizing there is a major problem with this fabric. Paid $1600.00 for set and used it a total of 1 1/2 years as was in a summer home and never used until retiring there 1 1l/2 years ago.

Guess the 15 yrs.

of expected use is not true. wish to know if class action suit is going on.

Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $899.

Preferred solution: Let the company propose a solution.

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Anonymous
#1125595

We also nights leather couch love seat an two recliner chairs am also bought the 199.00 5 yr warranty didn't get no paper work on the waranety an 2 yrs after buying it love seat started cracking an peeling !! An the extended waranety doesn't cover that ..an Ashley's in Jackson. Tn told me the store warranty was up an they couldn't do anything I had to depend on the extended waranety..we also would like to know more about this issues ..very very upset after spending 5000.00 on the furniture..

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