Manufacturer: Ashley Furniture Category: Furniture Sets Clear all filters (21 of 21 reviews match)
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Spent over $1000 for a dining room set and 2 extra chairs in a Phoenix Az Ashley store. Ww live in the central part of the state and were told by the salesperson that the delivery would be on a Saturday in 2 weeks. That happened but the chairs had some issues asfar as pieces fitting correctly. I cimplained about the poor workmanship and Ashley sent out a tech and he concurred..he put in an order for 2 replacement chairs, the chair switch has...
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2.7
#998590
Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs.First, delivery takes at least three weeks. Second, we bought insurance and have had to use it 4 times in one year. Dining chair, stitches started coming out at seams withing two months. They sent me a new cushion and beware, it gets left outside your house. No one even knocks on door. Once you get it, they want to make an appointment for a technician from a...
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2.0
I liked
  • Original salesman
#987929
I purchase Loveseat and sofa 3 years ago from Ashley furniture. I have a broken leg, tear and wear, the arm rest is broken. I called the care plan I purchased, so I was told to send pictures. I sent pictures ,they called me the second day and came up with that they can't cover it due to many damages. I'm so pissed right now, when I purchased this insurance they guaranteed at Ashley that if stuff like this happen they will cover it. If the...
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3.0
#985832

Ashley Furniture Furniture Set Review

#912544
1.0
I bought duablend power couch and chair from star furniture in clarksburg wv. Was told it was real leather every place you touched. Said it would have use and had two declawed cats. Cats never got on couch, but it srarted peeling within a year. Was repaired but did no good. Repair man said lots of complaints and woukd not last. Dont ever buy from Ashley or Star Furniture.
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Ashley Furniture Furniture Set Review

#901629
2.8
The living room set I purchased is poor quality and materials. Perhaps 'made in China?'
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I purchased various furnitures from Ashley Furniture (recliner set, living room set and dining room set). The return policy stated on their websites provides you 30 days if you are not happy with your purchased. They delivered the recliner set, living room set and partial dining room set on December 29' 2016. On January 2, 2017, I went to the store to return the living room and partial dining room sets but were declined since they do not accept...
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1.0
I liked
  • Initial sales person
#984134
We walked into an Ashley Furniture showroom and they pointed out the North Shore collection as soon as we got there. They spotted it fairly quickly and they made my job a whole lot easier. I went ahead and spoke to the rep at the showroom, collected the model numbers and other pertinent information, and from my smartphone already began price shopping the collection on the internet. I went ahead and chose a company I had never heard of based...
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Anonymous

Anonymous Refer me..............

I purchased The Espresso colored leather (couch, loveseat, chair and ottoman) . The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I called and opened a ticket sending pictures - Ashley told me to contact the store - the store said it was up to Ashley and in the end they would do nothing about it! I have never had furniture crack off like this and am embarrassed to...
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I didn't like
  • Warranty misleading when sold
  • Peeling upholstry
  • Customer service sucks
#946477
No couch real leather or fake leather should be failing after 3yrs of daily wear and tear. I was deceived into believing the leather was real, which is what I was looking for, and is the only reason these couches were purchased. Had I known the leather was bonded all over, I would've spent the $2,100.00 elsewhere towards a real leather couch set. I was told by the salesman that the couch set was REAL leather everywhere the body touched and that...
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1.4
I liked
  • Price until i realized the product is terrible i felt ripped off
I didn't like
  • Customer service
  • Couch set with lifespan under 3years
  • Terrible product quality and peeling couches
#938882
The handles on my bedroom furniture are breaking. I gave nearly $4000.00 for this set and the pulls breaks off in my hand when opening the drawers. The set has been discontinued so I can't find the exact pulls. The pulls are 6 inches long. To replace all the pulls on the dresser, armore, and night stands will be expensive. I have bought Ashley furniture before and never had any problems with it. I cannot believe that I am the only consumer that...
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I liked
  • Salesperson
#930782
The worst delevery i have ever seen. Very bad qality furniture. I ordered a bedroom which arrived damaged and missing parts. Spoke to customer service who promised a replacement which took one month to arrive. The replacement furniture arrived damaged. .
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Terrible!Doesn't hold up. Very disappointed. Won't purchase Ashley products again. We don't have pets and are very gentle on our furniture. This is after four years and the entire couch is peeling.Waste of money
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Anonymous

Anonymous We purchased from Charlotte store and we have the same problem. We are retired and only had furniture for 5 years. Ashley told us to repair it ourselves. this is dura blend l...

Anonymous

Anonymous If you didn't condition it regularly, cracking and peeling will happen.