Product: Ashley Furniture Furniture Set Clear all filters (361 of 361 reviews match)
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Ashley Furniture - Horrible customer service.
Ashley Furniture - Horrible customer service.
Ashley Furniture - Horrible customer service.
Ashley Furniture - Horrible customer service.
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
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#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture - Pathetic Customer Service

Update by user Oct 22

Store is the TriCounty location.

Original review posted by user Oct 22

I took a half a day off to await a promised delivery. I finally got through to someone on the phone after an hour of trying. NO ONE CONTACTED ME. Due to a variety of reasons, they were unable to deliver. I was promised no later than 8:30am the next day. They showed up at 8:50am. No contact was made after driver had said 8:31 earlier. THE ORDER WAS NOT COMPLETE! Once again, I was not informed. Jackie in “customer care” actually told me to stop using the term “excuses”. No one can connect me to the director of operations. Now they expect me to spend another half day waiting on the rest of the order. Never again! Word of mouth is powerful!!!!
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#1686716 Review #1686716 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Management
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Horrible

Ashley Furniture in Savannah, Georgia - This Stinks!

Bought a complete bedroom set for $4800. Smell so bad I couldn't stay in the room . Called the store immediately . They were very gracious and offered to take it back . I negotiated for a air purifier that clears VOCs thinking it would dissipate. A year and a half later I'm still using it. It helps somewhat but the damn smell won't go away. Im so angry and disappointed. Ill never allow this type of furniture to stay in my house in future. It was made in Vietnam. Tell everyone you know not to shop Ashley!!
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Review
#1636467 Review #1636467 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture in Middletown, New York - Horrible

1.4
Details
Ashley Furniture - Horrible
Ashley Furniture - Horrible
I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.
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#1623557 Review #1623557 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Being lied too
  • Lack of customer service
  • Customer service after the sale was nonexistent -
Reason of review
Damaged or defective
Loss
$1800
Preferred solution
Full refund

Ashley Furniture in Phenix City, Alabama - Poorest quality ever

In Feb of 2019, I purchased new furniture from the Asley Store in St Petersburg Fla. Within2 months, the fabric started "pilling". I had Ashley out to look at it and they said there was nothing they could do. I had a warranty that I had purchased at the time of sale and it was as useless as the company. If it were possible to rate this company less then 0, I would!
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#1601092 Review #1601092 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Furniture quality
  • Quality of the furniture
Reason of review
Bad quality
Loss
$2394
Preferred solution
Full refund
1.6
Details
Ashley Furniture - Horrible quality for high price!
Ashley Furniture - Horrible quality for high price!
Ashley Furniture - Horrible quality for high price!
We bought a set of furniture a cpl yes ago, total total crap! Material started to peel. We did get on sale for around 1800 but regular price was about 3000. A year later it started peeling just terrible. Local store couldn’t do anything about it so I began a mission of...
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#1593388 Review #1593388 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
1.0
Details
The Ashley Furniture Home Store sold us the 5 year MFS "premium combination warranty" and we had problems with the furniture immediately upon delivery. The delivery people knew we were moving and said to call once we were moved as we had 5 years and no hurry. Now we...
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#1561521 Review #1561521 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • So far i do not like any of this experience
Reason of review
Warranty issue
Loss
$1677
Preferred solution
Full refund
Tags
  • Chairs
  • Dining Table
  • Warranty

Ashley Furniture - Cheap fragile bedroom furniture

1.7
Details
I bought the ashley signature series for our honeymoon gift and six months in the side slat broke in half and the cheap slats broke as well.i reached out to the store in district heights md and they said the warranty they pressed me to purchase did not cover my isdue. In addition i tried to pay off the items before the finance charges started and no one answered the phone in the evening. I hate this company .the lousy cheap furniture and the ridiculous overcharge for this shoddy crap they call furniture.
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#1558786 Review #1558786 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture - Waited 2 months for delivery had issues with the delivery and now they wont honor the protection plan.

After waiting more than 2 months for delivery and having a very stressful time with the delivery, I tried to put in a claim and they rejected it because I didn't report it in the 30 days. I should have trusted my judgement and not purchased the protection plan. I will not do business with Ashleys again.
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#1530922 Review #1530922 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
protection plan
Preferred solution
I want the puncture holes repaired

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Reviews

  1. 467 reviews
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  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews

Ashley Furniture - Delivery and Customer Service is Terrible

Ashley Greenwood Indiana. DO NOT PURCHASE FROM HERE! I ordered furniture 2 months ago and still waiting. No answers just excuses. NEVER AGAIN!
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#1507337 Review #1507337 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Problem with delivery