Stay away!!!!!! | Ashley Furniture

1.0
Details
Purchased our bedroom set 12/24/2019. Told furniture would be delivered 1/3/2020, all set then told they could deliver due to change in Cali laws, really this was a surprise ? Re-scheduled for 1/16/2020, my wife had to take a vacation day, all communication was its a go, be there between 10-2, at 5:30pm they called to say sorry cant make it..... so a day later and lots of calls to Alex the store manager, and Mitch Odele the regional mgr nothing no response.
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Review
#1764836 Review #1764836 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Everything about this process
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
Tags
  • badpurchase

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Check the fabric before buying!! | Ashley Furniture

2.0
Details
I purchased a sectional with a lounger on one end and a cuddler on the other. The fabric is horrible. It is all pilling and they don't care! Told me to go buy a sweater shaver! The cuddler fabric is cut on the bias and is stretched with a big bulge. They replaced that cushion cover and now the fabric doesn't match the rest of the sectional! Wish I had never purchased!
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Review
#1752869 Review #1752869 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
Loss
$2900
Preferred solution
Let the company propose a solution

Room place | Ashley Furniture

1.0
Details
The absolute worst Furniture I have ever bought in my life it was falling apart as soon as they set it down in my living room I would never buy anything from them again not even a lamp and absolutely would never recommend them to anybody horrible horrible horrible I can't believe they're still in business
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Review
#1749339 Review #1749339 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
1.0
Details
Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ 85383 480-510-9170 Purchased extended warranty when we purchased our furniture October 28 Called about broken base on recliner and told to go in to store. October 28 went to Bell location...
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Review
#1739221 Review #1739221 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

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Verified Reviewer

Resolved: Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! | Ashley Furniture

3.4
Details
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture

Update by user Dec 20, 2019

Ashley picked-up the defective furniture and issued credit. All is well.

Original review posted by user Dec 18, 2019

I received damaged goods. I called to ask for a pick-up and credit the same day as delivery. They delivered the furniture at 5:45 in the morning btw. Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email. This is NO way to conduct business! Left-Arm Facing Loveseat 2870155 Kit Component Price: $559.99 Color: Size: Dimensions: 62.000''W x 40.000''D x 40.000''H Shipping Method: Home Delivery Scheduled Delivery Date: 0001-01-01T00:00:00-06:00 Fulfilled by: DSG NEW MEXICO, LLC. AN ASHLEY FURNITURE HOMESTORE Right-Arm Facing Cuddler SKU: 2870175 Kit Component Price: $560.00 Qty: 1 Wedge SKU: 2870177 Kit Component Price: $400.00 Qty: 1 Armless Sofa SKU: 2870199 Kit Component Price: $520.00 Qty: 1
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Resolved
Review
#1735832 Review #1735832 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Many
Reason of review
Poor customer service
Loss
$203999
Preferred solution
Full refund
Tags
  • Waste of money
  • inconvenience
  • ashley furniture reviews

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Verified Reviewer
1.0
Details

Update by user Dec 14, 2019

I have contacted the BBB and Attorney General's office and they are also investigating the bait and switch in regards to my order. Coleman Furniture is still harassing me about the so called "15% restocking fee". That restocking fee really equals 50% of the total...

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Review
#1708185 Review #1708185 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Not delivering a product that is what they say it is
  • False advertisement to scam customers
Reason of review
Order processing issue
Loss
$910
Preferred solution
Full refund
Tags
  • Restock Fee
  • Fraudulant Activity
Horrible customer service. - Ashley Furniture
Horrible customer service. - Ashley Furniture
Horrible customer service. - Ashley Furniture
Horrible customer service. - Ashley Furniture
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
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Review
#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Pathetic Customer Service | Ashley Furniture

Update by user Oct 22, 2019

Store is the TriCounty location.

Original review posted by user Oct 22, 2019

I took a half a day off to await a promised delivery. I finally got through to someone on the phone after an hour of trying. NO ONE CONTACTED ME. Due to a variety of reasons, they were unable to deliver. I was promised no later than 8:30am the next day. They showed up at 8:50am. No contact was made after driver had said 8:31 earlier. THE ORDER WAS NOT COMPLETE! Once again, I was not informed. Jackie in “customer care” actually told me to stop using the term “excuses”. No one can connect me to the director of operations. Now they expect me to spend another half day waiting on the rest of the order. Never again! Word of mouth is powerful!!!!
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Review
#1686716 Review #1686716 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Management
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Horrible

Go to goodwill first | Coleman Furniture in Radcliff, Kentucky

1.3
Details
Go to goodwill first - Coleman Furniture
Go to goodwill first - Coleman Furniture
Go to goodwill first - Coleman Furniture
Go to goodwill first - Coleman Furniture
Go to goodwill first - Coleman Furniture
Go to goodwill first - Coleman Furniture
ago Shop at goodwill first I thought at first this was going to be a great purchase I was excited, I ordered on 3 July 2019 the site says " quick ship" is also guarantees an entertainment center will be delivered in 1-2 weeks on their Twitter site. So ordered the gabrielle bedroom set.. plus and extra bed and nightstand . I asked if they serviced military installation and they replied yes. A week later I called and asked about the quick ship as my email stated 6 weeks.. they stated it was only for small items , and the tag was in error and they forgive me 15$ off my next purchase. Aug 28th they charged my credit card 2k and still no furniture. I inquired about the delay. I spoken with connie, chaniv , Cierra among other from the company . Forrest from blue truck delivery called to set up delivery in early September.. 2 days later I received a call say their " truck " was broken " and they had to reschedule. I assume they have only 1 truck. I again called.. mid September Forrest set up a delivery, 2 drivers show up they couldn't get on post BECAUSE they could pass the back ground check.. lol.. again I call Coleman. I recieved an email saying I would get 100$ off and my delivery would be a priority. 2 weeks later Forrest called to deliver on a Thursday.... he has to reschedule for a Friday because his employees could once again NOT pass the background check to get on post.. lol.. finally on September 20 , a crew can actually get on post.. but it gets worse. The foot board to one bed is destroyed .. and the other is damaged.. the *** on one nightstand is stripped. You cant leave a review on the Coleman site.. they delete them.. so I leave them here.. I have photos.. text and emails.. ms Cierra called and asked me to change me review because they would have furniture here in a week... if that's possible.. why has it taken a week? They fluff reviews and then a bad review is buried by fake reviews.... .. the furniture is Ashley that has flaws that doesn't meet Ashley standards.. that has minor flaws.. for instance my headboard has a gap. On the right side.. that couldn't be sold .. I'm not sure if Ashley would allow their tags left on.. etc.. also.. when you correspondent with this company... their signature block says renegade NOT Coleman... so it all seems suspicious.... you have to literally stop payment to accomplish anything.. if you want a nightmare and wait 3 to 6 months to get something choose this company.. if you want criminals that cant pass a simple background check in your home.. choose this company.. if you want returns , and warranty to be a nightmare choose this company... if you want a hassle free purchase for relatively the same price most Ashley stores.. which is the same furniture HAVE the same exact pricing without the nightmare on all the major holidays... update 9PM.. when you complain.. about their substandard customer service they try and threaten you with 15% restocking fees and shipping fees.. look at Coleman furniture Twitter 5 months to get a couch , 7 months for a desk.. remember " Fair credit protection act"... use any company but this... dont allow this company to bully you
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Review
#1670611 Review #1670611 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set

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Ashley Furniture reviews

This Stinks! | Ashley Furniture in Savannah, Georgia

Bought a complete bedroom set for $4800. Smell so bad I couldn't stay in the room . Called the store immediately . They were very gracious and offered to take it back . I negotiated for a air purifier that clears VOCs thinking it would dissipate. A year and a half later I'm still using it. It helps somewhat but the damn smell won't go away. Im so angry and disappointed. Ill never allow this type of furniture to stay in my house in future. It was made in Vietnam. Tell everyone you know not to shop Ashley!!
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Review
#1636467 Review #1636467 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality