I highly advise anyone looking to purchase furniture to look beyond Ashley. It was only after I had purchased and was to have delivered (still waiting) a living room set that I discovered that the same issues I have been having with the store in louisville, ky are the same experiences others are having, no matter what store location.
After paying for the order and having delivery dates pushed back multiple times I was contacted to schedule and confirm delivery date and time. NO DELIVERY!!! Both the people in the store and delivery office confirm that it was scheduled but no one can tell me where my furniture is. I have company visiting for the holidays and had furniture that I had to get rid of once my delivery was scheduled so as of now I have an empty living room.
The people in the store hung up, and left me on hold for periods up to 17 minutes, multiple times which I waited because I have all transactions recorded and notes kept to document. But I will be paying them a visit to see what accommodations can be made. After speaking to Kevin Kelly, who identified himself as the store manager, and telling him that I was checking the status of my delivery, he once again confirmed it was scheduled. I informed him that I knew that but had also been told by the delivery people that even though they also know that my delivery was scheduled there is no furniture to deliver.
So he was to contact the corporate office and call me back. He did call but I missed his call but called back and was informed that he had placed a call to corporate but he had left for the day. This was yesterday. I will have to go to the store today to see what they have come up with.
But I have also been in contact with others and plan to make sure that their practices are public knowledge so this is to be continued. But again if you come across this post beware of buying from Ashley, because once they have your money they for some reason don't want to deliver the product and can't give any answer as to why they would call you to schedule delivery but don't have your order.
Product or Service Mentioned: Ashley Furniture Furniture Set.
Reason of review: Problem with delivery.
Location: Louisville, Kentucky