San Antonio, Texas
1 comment

We purchased furniture for our whole house. The installer broke our daughter's headboard then covered it up leaving it for us to discover 2 years later when the warranty was no longer valid.

Of course the protection plan isn't going to cover it either because it's been "too long".

We were lied to, have been treated horribly, and they offer us a credit for a fraction of the cost of the bed, which we can't even buy without re purchasing the entire set. This company is horrible and we will never buy anything from them again.

Product or Service Mentioned: Ashley Furniture Furniture Set.

Reason of review: Warranty issue.

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Anonymous
#1066276

So your saying that no one noticed something being broken for over 2 years huh? And I'm sure there is no way that your daughter broke it by maybe jumping on it in the last 2 years?

We just assume it was the installer 2 years ago?

Makes perfect sense to me, I would blame them too. You know what, I bet they set it up to fall apart the day after the warranty expired just to mess with you too

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