Product: Ashley Furniture Furniture Warranty Clear all filters (10 of 10 reviews match)
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Ashley Furniture - Worst company

1.0
Details
Platinum Warrenty is a scam stay away from it. In fact stay away from Ashley.
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Review
#1641286 Review #1641286 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Pros
  • Salesman
Cons
  • Poor furniture quality
Reason of review
Warranty issue
Preferred solution
Get a replacement part of just one leg for chair.
Tags
  • Warranty Worthless

Ashley Furniture - Furniture care plan

Bought the furniture care plan agst my better judgement and low and behold when I needed them to come out it took weeks for a response and then was harassed by the guy from the company and threatened that he was closing my case.........SAVE YOUR MONEY and DON'T BUY A FURNITURE PROTECTION PLAN......
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Review
#1582261 Review #1582261 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Warranty issue
Preferred solution
Price reduction
Tags
  • Warranty Problems
1.0
Details
I was told that I had a one year warranty that covered anything that happens with the furniture. I moved to PA and the night stand had gotten damaged, when contacting the store they said since I moved the one year warranty was no longer valid. When I called the number...
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Review
#1248669 Review #1248669 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
3.5
Details
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Ashley Furniture - Platinum warranty beware
Please read over the terms and conditions when you before buying platinum warranty. If you purchase the warranty it does not cover many defects like broken wood frames of couches and I can’t say this enough Make your claim within 30 days!!!! Or else they will say it’s...
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10 comments
Valentine
#1762353

I’m having the same problem here as everyone else. All platinum warranty has done to date for me was clean a few juice stains on the couch from my kids.

I asked them to come back a year later for the same thing and they said I must get the furniture professionally cleaned. This is not what the salesman told me! Also, I have a broken drawer to the storage bed and peeling of my dining room table.

Nothing is covered apparently, even though the salesman said we were fully covered. How are they continuing to get away with this?

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Review
#1240334 Review #1240334 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Bad quality
2.9
Details
I purchased a lovely brown Dura blend ashley set cost pretty penny.I was in love. But after a year i started noticing little flacks on my husbands neck. I thought they were from being outside or work or idk. Then i looked at couch and to my sadness my couch was peeling...
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1 comment
Amrom
#1378092

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you.

Please feel free to send an email to fanfeedback@ashleyfurniture.com for further assistance.

Please put Pissed Consumer – and your name in the subject box.

Thank you,

Daniel

Review
#1113657 Review #1113657 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Warranty issue
1.0
Details
I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...
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1 comment
Amrom
#1367840

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1098049 Review #1098049 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
1.0
Details
We bought our couches from Ashley Furniture and bought the Platinum Protection Plan. They told us they'd cover for everything except stains that have been accumulated. We had a 5yo birthday party at our house and some of the kids got wet and sat down on the couch. Wet...
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Review
#1080514 Review #1080514 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Reason of review
Bad quality

Ashley Furniture Furniture Warranty Review

1.2
Details
I bought a bedroom set that cost me 5,000 dollars they offered me the 5 year warranty plan I said yes I want it and now it's been 8 months the furniture is cheaping I called costumer service they said I never purchase the warranty and I'm not covered I'm so mad
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Review
#1033597 Review #1033597 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Cons
  • Extreme poor quality
Reason of review
Warranty issue
2.6
Details
I too am going through the "DuraBlend Fiasco", I have called the extended warranty company, Montage Furniture Services (denied claim), Ashley Furniture Store (who had me call their consumer affairs/parts dept) and was told all they could do was send me a chunk of...
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2 comments
Mileigh
#1305794

Received store credit for my initial purchase, except I still had to buy new insurance.

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Review
#938382 Review #938382 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Pros
  • Original sales rep was super friendly
Cons
  • No reslution to my peeling durablend furniture
Reason of review
Warranty issue
Loss
$2134

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews
5 years ago I purchased furniture and a $249.99 warranty with the promise that if it wasn't used I would get it back. A few months ago I bought a sofa sleeper but couldn't use my warranty return because 5 years were not up until May 17. Today I went in to buy the chair...
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Review
#857026 Review #857026 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Warranty
Pros
  • Salesperson
Cons
  • Customer service
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction