The Ashley Furniture Store in Pflugerville, TX is guilty of lying to customers to make a sale, and then management refusing to correct it. I bought a table with chairs at their store from a sales rep named Marquesa.
At the time of sale she breezed through the fine print with me and just pointed to each paragraph and explained it in layman's terms. She was a long time employee so I assumed she was familiar with each clause she explained to me. She told me I had 48 hrs from the time it was delivered to return it for a full refund "so I could make sure it fit in my home". She also told me they would price match any better deal.
I specifically asked her, "what about a buyers club?" and she replied, "no one has ever asked me that, but sure, it won't be a problem." 4 days later I tried to cancel because my buyers club gave me a better deal--I still had not been delivered the furniture (and do not have it to this day). Ashley refused to refund me. The sales rep had told me wrong and the policy was 48 hrs from the time of sale, and no buyers club match. customer service told me I would have to talk directly to the store.
The store told me to talk to Marquesa. Marquessa flat out denied she told me 48 hrs from the time of delivery (liar!), but she did admit to telling me she would price match a buyers club. She told me to come in the next day, talk to Chris Jones (manager) and he would price match it. I came in the next day and Chris had no idea what I was talking about.
He refused to do anything. I spoke with the Regional manager there (Michael Carter) and he gave me the runaround like a seasoned pro. Basically telling me since he never had a problem with Marquessa before, I must be lying. refused to refund my money or price match, even though I had them verify the price on the speakerphone right in front of him.
Even though Marquesa admitted to the price match, Michael Carter refuses to honor what his salesperson tells customers. Not an ounce of integrity in that man, or the Ashley furniture store in Pflugerville, TX.
when they refund me my money, I will delete this post. My name is Miguel Salas and I would NOT recommend Ashley Furniture, Marquesa, or Michael Carter in Pflugerville, TX.
Product or Service Mentioned: Ashley Furniture Sales Manager.