Lakeland, Florida
2 comments
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Purchased Leather couch and two recliners from Ashley furniture and extended warranty thru Guardsman .Less than six months my leather couch started peeling in few spots.I called Ashley they referred it to Guardsman who came out took pictures and then got report that it was due to abuse,said I must of cleaned leather with wrong cleaner.

No cleaner was used and I was told furniture would be warrantied even if dog chew it or nail polish spills etc. when i bought my $3000.00 set .I was lied to and they DO NOT honor their warranty's.I do not recomend Ashley Furniture

Review about: Leather Couch.

I didn't like: No one wanted to fix problem, Quality of furniture, Customer service sucks, Being lied to.

Review #612633 is a subjective opinion of a user.

1.0
Staff
Reliability
Customer service
Diversity of Products or Services
Reason of Review / Monetary Loss Damaged or defective / $3000
Preferred solution Let the company propose a solution

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Anonymous
#1164391
I also purchased a leather recliner from Asley Furniture and it is only a year old and have worn spots and discoloration of the leather. Paid a lot of money for a cheap product. Once the item leaves the store forget about customer service.
Anonymous
#1088108
Never never buy from ashleys furniture. Their furniture actually falls apart it's so cheaply made. Read reviews and you won't buy it. They are worse than worse,just can't say enough bad things about ashleys.

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