Ashley Furniture Leather Couch and recliners and Warranty Guardsman is a joke

471 of 2028 Ashley Furniture reviews

Purchased Leather couch and two recliners from Ashley furniture and extended warranty thru Guardsman .Less than six months my leather couch started peeling in few spots.I called Ashley they referred it to Guardsman who came out took pictures and then got report that it was due to abuse,said I must of cleaned leather with wrong cleaner.

No cleaner was used and I was told furniture would be warrantied even if dog chew it or nail polish spills etc. when i bought my $3000.00 set .I was lied to and they DO NOT honor their warranty's.I do not recomend Ashley Furniture

This review is a subjective opinion of a user.
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More Review Details

Reliability
Diversity of Products or Services
Staff
Customer service

  • What I liked
      No items
  • What I disliked
    • No one wanted to fix problem
    • Quality of furniture
    • Customer service sucks
    • Being lied to

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
$3000
Product or service
Leather Couch
Review category
Furniture and Decor
review #612633

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Anonymous

May 25 #1164391

I also purchased a leather recliner from Asley Furniture and it is only a year old and have worn spots and discoloration of the leather. Paid a lot of money for a cheap product. Once the item leaves the store forget about customer service.

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Anonymous

Jan 03 #1088108

Never never buy from ashleys furniture. Their furniture actually falls apart it's so cheaply made. Read reviews and you won't buy it. They are worse than worse,just can't say enough bad things about ashleys.

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