Roseanne Morano cus id: 3362983252 Ashley/ Greensboro, NC I purchased a Portica/nutmeg leather sofa on 3/20/2007,along with a Guardsman five year elite protection plan. I had it almost 3 years and noticed my sofa started to peel where my husband sits and I called Ashley Furniture who referred me to GUARDSMAN.
Guardsman said there was no coverage for peeling. I can't believe how many complaints are listed for peeling leather from Ashley Furn. It looks like a defect to me. One of the tags attached to the furniture said "Leather, much like any natural material is defined by its own distinct markings an characteristics, Environmental factors, age and wear cause slight imperfecttions in th hide, but do not affect the beauty and durability.
The peeling is affecting the beauty and durability. Please contact me: 336 298 3252