Naperville, Illinois
2 comments
Not resolved

Problem started three months after we bought our furniture the leather started peeling so we contacted the they sent a tech out who looked at it said he had to order parts the part took three months to come in then tech came out and did a terrible job on the repair so they sent another tech out he looked at it all he did was complain what a terrible job the first tech did then he ordered more parts took another three months for parts to come in then tech came out took over two hours with the repair it looked worse than the first tech repairs the tech said he was embarrassed with the work he had done so we called Ashley's again the person name is Sharon Harris who told us to send pictures with we did on a daily bases because she said she wasn't getting them this went on for month finally she said she got them and said she was sending them to someone I don't know who so kept leaving her a message on a daily bases for an update another months goes by before she finally called me back and said their was nothing they could do because of the time that has went by it was out of warranty but I've have done everything they ask me to do that what has took all the time they have done nothing but give us the run around these pictures were taking the day of repair this was no cheap set

Review about: Leather Peeling Was The Start Of Are Problems.

Review #833388 is a subjective opinion of a user.

1.0
Warranty
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
AshleyFurnitureCares
#1304030
Ashley Furniture Verified Representative

I'm very sorry to see you are having issues with your living room furniture.Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box.We would be happy to try to help.

Thanks,

Daniel

Anonymous
#1166867

They are a dirty company to deal with and over the years I have spent thousands there, wish I had known. I don't know how they stay in business.

You May Also Like

Ashley Furniture Leather Ashley Reclinera Review Ashley Furniture "We bought 2 recliners. Both recliners cracked at the top. When I called she stated that the warranty was only a year and was up juat a couple of days...." Read more Ashley Furniture - Don't buy from Ashley's Furniture Ashley Furniture "February 10, 2017 Part 1- I will never buy from Ashley's Furniture again. Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Ashley Furniture Durablend Leather Rocker Recliner Review Ashley Furniture "Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more Dennys Restaurant - Most racist and dissapoint​ing experience ever Dennys Restaurant "Waiter was racist. Refused to serve us because my fiance is African American. Once server ended up serving us he did not EVER give my fiance her food and then..." Read more Dominos Pizza - I ordered a large 3 topping pizza at the March Lane store and they messed up my order first of all Dominos Pizza "I asked for half garlic sauce , half red sauce . that didnt happen it was all garlic. I didnt get my reciept when I paid, nor did she ask..." Read more