Update added by user Jan 04
Ashley finally picked up the love seat on 1/3/17. We see about the refund.
Original review posted by user Jan 03
I purchsed a leather sofa and love seat on 12/12/16.The loveseat was delivered on 12/14/16 but I was told the sofa was on back order.
The love seat was torn upon delivery and I was told a tech would come to acess and repair. He arrive on 12/27 and said he would replace an arm. I refused and wanted NEW loveseat. 12/28/16 the sofa arrived also damaged.
I refused to accept delivery and asked for full refund his response was "someone will contact you" which never happened. I went into store and demanded refund which I've only received on sofa and loveseat is still in my house. I purchsed from another company and have no place for Ashley's loveseat.
Shabby customer service.Never Ashley
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Value for money|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|