Product: Ashley Furniture Manager Clear all filters (71 of 71 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Ashley Furniture in Brandon, Florida - I do not like that they treat other people badly

1.0
Details
I was in the brandon warehouse and there is a warehouse manager called ron is a piece of *** and nose as the big ones of ashley have that person so unpleasant rum is their man treats very badly to people
View full review
Review
#1477616 Review #1477616 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
3.8
Details
I live in Jonesboro, Arkansas so therefore, I shop in the Jonesboro store. Memphis, Tn is about an hour and a half away from me. Now my story... I have bought from Ashley for a he last 15 years: no where else; just Ashley Furniture. I bought a sectional 4 years ago and...
View full review
1 comment
Anonymous
#1558215

QUOTE : " long story short " ... no, a long story long.

Horrible cheesy "leather" furniture is not aniline vat dyed full hides like the good old stuff, just basically sprayed on to what amounts to leather laminate. It crumbles quickly under normal use but looks like damage.

Review
#1353199 Review #1353199 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Pros
  • Guys who made actual delivery were very nice
Cons
  • Customer satisfaction unimportant
  • Resolution to problem
Reason of review
Poor customer service
1.0
Details
I visited Ashley store to buy furniture with my family ( wife, 2 kids) for my new home and the store manager Trevor was very aggressive, intimidating and very rude. It is one of the worst shopping experiences and I wasn't expecting that from a store like Ashley I...
View full review
Review
#1303848 Review #1303848 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I purchased a couch and recliner from Ashley Furniture in Bel Air Md on January 1, 2018. The store was having a 55% sale on all furniture inventory clearance. The salesman Jamal was very courteous and friendly.He showed me several couches and took the time to explain...
View full review
Review
#1193578 Review #1193578 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Pros
  • Good saleman
Cons
  • Lack of customer srevice
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2500
Preferred solution
Price reduction
they refused to give me a corrected invoice that gave correct amount due and stated $430.96 HAD TO BE SENT BY CORP.OFFICE .THEN STATED I WAS REFUNDED AT THE STORE LEVEL! THEY CLAIMED IT WAS ON TAPEA BALD FACED LIE! THAT NEVER HAPPENED PERIOD.I PAID CASH IN THE AMOUNT...
View full review
1 comment
Amrom
#1429097

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1183717 Review #1183717 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Problems with payment
Loss
$431
Preferred solution
Full refund
1.0
Details
In the past year we've experienced very poor Management service at Ashley Furniture. The Manager at the Prattville,AL location is very unprofessional and very inconsiderate of the customer. 1st issue we ordered a sectional sofa for our home and the delivery drivers...
View full review
Review
#1175852 Review #1175852 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
2.9
Details
I am in the military and have brand new baby girl. I have been a loyal customer for 2 plus years. The way they have treated me by not responding or trying to help me in my situation is disgusting, this is no way to treat your loyal customer, *** Ashley and the GM at the Wesley chapel Fl...
View full review
1 comment
Amrom
#1419637

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

Review
#1168896 Review #1168896 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Reason of review
Poor customer service
2.4
Details
Ashley Furniture Contradicted and Lied
All we wanted was store credit as we loved every other piece of furniture; however, we will never purchase anything again from Ashley Furniture and will inform all our friends and family via social media about how they do not follow corporate policy and how the store...
View full review
2 comments
Anonymous
#1677957

We had even worse experience

View more comments
Featured
Review
#1052343 Review #1052343 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Cons
  • Not honoring return policy on website
  • Store manager - joe
  • Route 40 store near baltimore
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
Tags
  • Return Policy Ripoff
  • return policy misinformation
  • Rt 40 Store Near Baltimore
  • Baltimore Store
1.0
Details
Told me i didn't know the law and that i didn't need to know it because im white. This is appalling especially because he did this in front of customers and employees. This cannot be legal. I have contacted my attorney and the BBB. Do not do business with Ashley furniture...
View full review
1 comment
Anonymous
#1335869

We are trying to alert consumers please stay informed this should happen to no one!! Here is the consumer alert please share and warn others thank you!! http://www.mylanderpages.com/Ashleyfurnitureconsumeralert/ASHLEY1

Review
#1019855 Review #1019855 is a subjective opinion of poster.
Service
Ashley Furniture Manager
Cons
  • Personal attack
  • Being lied to
Reason of review
Poor customer service
Preferred solution
fire the manager and an apology

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews
1.0
Details
I was fired because of hear say....this company is supposed to be so Christian based but are the biggest devils it is.The director Lane Cavender is a racist and thinks that black people are a disgrace to the company. They do not care about their employees nor...
View full review
2 comments
Anonymous
#1293449

I am currently having a issue with the quality of the sofas that I purchased from Ashley Furniture and I was wondering if you had any insider information or if you worked in the factory or had any knowledge as to the lack of quality of the pieces. I am currently working with the local news here in the area and any info that you have could be helpful.

View more comments
Review
#1012502 Review #1012502 is a subjective opinion of poster.
Service
Ashley Furniture Manager