Winston, Georgia
Not resolved

I am so disappointed with Ashley furniture! I have been a repeat customer but not anymore!!!!

I bought the "one step down from the best mattress in the store" and it's awful! It's not remotely the same as the one in the store. "Customer care" has been giving me the run around and even the store manager said "sleep on it for a few weeks and see if it changes and call them back but I can't help you". It's still hard as a rock and I wake up with back aches every day.

But the warranty doesn't cover "comfort" wth?!?! Are they going to let me sleep on the mattress in the store before I buy it or expect me to keep the plastic on it and sleep on it at home so the warranty will be valid?!

Why Heck no! Do not buy a mattress from ashley furniture or you will be out money and a mattress not fit for my dog to even sleep on.

Product or Service Mentioned: Ashley Furniture Mattress.

Reason of review: Bad quality.

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