I purchased a king size bed - 2 side tables, desk, bookshelf, oversized mirror, a large entry table, requested all to be delivered "boxed".The rails for the bed and the headboard (damaged box) we're the only items left boxed in truck.
Several weeks later I was able to open the headboard "boxed" and the center too was damaged. I called and CSR told me to text pics of damage - she had pics from delivery. Never called me back - I call 10 days later and they say - No record of me calling. This company is bad at resolution.
Buyer beware - Review all of your furniture and reject it in the spot - Don't let them leave it - cause you will be keeping the damaged item. Unbelievable- I have purchased so many items - Dinning room set - all 4 of my children's bedroom sets. Plus 2 guest bedroom sets. I'll be purchasing a livingroom set and kitchen table next year and it won't be from Ashleys.
I have a lot to tell people about Ashleys furniture but - too tired to rant.
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Value for money|
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