Ashley Furniture Protection Plan Reviews and Complaints
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I bought over $3000 in furniture on Feb 2 2014 from an ashley furniture in carbondale Illinois, was told if I didnt use the extended warranty I purchased for over $300 in those 5 years, I would get that money back OR could use it towards another purchase, we bought...
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Review
Product
Ashley Furniture Protection Plan
Reason of review
Not as described/ advertised
Why do you spend money on a product and or service? To receive a service/product!!!!! Please tell me why we spent hours purchasing a brand new sofa from Ashley and adding the furniture protection plan when they will not even honor it. We purchased a khaki light tan...
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3 comments
I too have the extended warrant. I invested in a leather couch that we had top wait 6 months to be built.
The leather seams at the seats are cracking.The extended warranty only covers accidents.So I would have top take a knife and cut it myself at the seams for it too be honored and say a child and pencil caused it. What? I will not lower myself to Ashley's regrettable ethics.
Read the contract before you buy.But please do Not waste your time or money A sham. Stay away
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Review
Product
Ashley Furniture Protection Plan
Reason of review
Bad quality
DO NOT PURCHASE FROM ASHLEY FURNITURE!!!!!!! I had a great buying experience but as far as using the protection plan they are GARBAGE!!!! When you try to use the protection plan they will give you EVERY EXCUSE as to why you’re not covered! Spend the extra money and go...
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Review
Product
Ashley Furniture Protection Plan
Reason of review
Bad quality
First by checking internet prices I learned quickly that if you offer about half of what they are asking you are still paying too much Second I DO NOT LIKE LIARS. Got a mattress and within warrantee it began to sag. I called and they gave me a $220 credit which is what...
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Review
Product
Ashley Furniture Protection Plan
Reason of review
Not as described/ advertised
When you purchase the plan they make you believe everything is covered. Stains are not even covered. Hardware isn't covered. Why do i even have a plan. Ashley furniture is horrible, i will not recommend it to any one. And i will make sure that everyone knows they are...
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Review
Product
Ashley Furniture Protection Plan
Reason of review
Not as described/ advertised
We have had this leather furniture for 2 years and Ashley calls this wear and tear.I purchased both leather protection and pet protection policy’s. I have had many leather couches and never had this problem. They have denied both my protection policies as they say this...
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1 comment
They claim it is 100% leather but it is a leather blend.
Review
Product
Ashley Furniture Protection Plan
Cons
- Customer support after buying things
Reason of review
Bad quality
Preferred solution
Full refund
Ashley Furniture - What a scam
Platnum service is the biggest scam and i will be filing a lawsuit
Review
Product
Ashley Furniture Protection Plan
Reason of review
Bad quality
Ashley Furniture - It wasn't what I agreed to!
Purchased furniture from the Tulsa Hills Ashley Furniture store approx. 2 yrs ago with "Protection Plan" which included a box of furn. protection products. Wood/Fabric/Leather/Deodorizer + sponge cloth. {comes in a box} Explained from salesperson at time of purchase before signing/paying that the once your bottles from your "cleaners" are empty, just bring them in and you'll get a new box. Oh, okay! Guess what, did just that today at one of the Ashley Stores. A girl behind the front desk takes the old bottles + the dirty sponge that came w/product to the back of the store. I'm waiting and waited. She finally comes and hands me the same Wal-mart bag that I'd brought in w/empty bottles cause the original box was torn and worn to pieces. I asked, "what is this?" She responds, "we refill the bottles {recycle}, the sponges aren't replaced but I opened a box to get you one as a courtesy." WTF! Oh, now that you got my MONEY, the story is different to how this transaction was to go! I didn't agree or pay for anything recycled. I'm not a violent person but when you've paid hundreds of dollars for something PLUS the cost of a "Protection Plan", I don't expect anything to be given to me recyclable. PISSED OFF!!!
Review
Product
Ashley Furniture Protection Plan
Cons
- Customer satisfaction unimportant
- Apologies are not always the fix to customers concern
- Resolution to my complaint
Reason of review
Poor customer service
Preferred solution
I didn't agree to recycled. I don't want recycled!
We bought the blended leather sofa set(sofa,couch) from Ashely furniture.After one year it started bubbling on the sofa we called the premier protection plan guys.They asked us to send the complete form.After sending form without seeing(photos) sofa they send the mail...
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2 comments
I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.
Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.
Thanks,
Daniel
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Review
Product
Ashley Furniture Protection Plan
Cons
- Quality
Reason of review
Warranty issue
Loss
$1735
Preferred solution
Deliver product or service ordered
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You should have gotten it in writing. And never purchase "extended warranties" ; they are nothing but cash cows for the companies and ordinarily provide little or no support. Think "insurance company" with the twin departments of Delay and Deny located in the hallway of many pratfalls.