Ashley Furniture Protection Plan Reviews and Complaints
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Why do you spend money on a product and or service? To receive a service/product!!!!! Please tell me why we spent hours purchasing a brand new sofa from Ashley and adding the furniture protection plan when they will not even honor it. We purchased a khaki light tan...
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Product
Ashley Furniture Protection Plan
DO NOT PURCHASE FROM ASHLEY FURNITURE!!!!!!! I had a great buying experience but as far as using the protection plan they are GARBAGE!!!! When you try to use the protection plan they will give you EVERY EXCUSE as to why you’re not covered! Spend the extra money and go...
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Ashley Furniture Protection Plan
First by checking internet prices I learned quickly that if you offer about half of what they are asking you are still paying too much Second I DO NOT LIKE LIARS. Got a mattress and within warrantee it began to sag. I called and they gave me a $220 credit which is what...
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When you purchase the plan they make you believe everything is covered. Stains are not even covered. Hardware isn't covered. Why do i even have a plan. Ashley furniture is horrible, i will not recommend it to any one. And i will make sure that everyone knows they are...
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We have had this leather furniture for 2 years and Ashley calls this wear and tear.I purchased both leather protection and pet protection policy’s. I have had many leather couches and never had this problem. They have denied both my protection policies as they say this...
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Anonymous
They claim it is 100% leather but it is a leather blend.
Product
Ashley Furniture Protection Plan
I didn't like
- Customer support after buying things
Ashley Furniture - What a scam
Platnum service is the biggest scam and i will be filing a lawsuit
Product
Ashley Furniture Protection Plan
Purchased furniture from the Tulsa Hills Ashley Furniture store approx. 2 yrs ago with "Protection Plan" which included a box of furn. protection products. Wood/Fabric/Leather/Deodorizer + sponge cloth. {comes in a box} Explained from salesperson at time of purchase...
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Product
Ashley Furniture Protection Plan
I didn't like
- Customer satisfaction unimportant
- Resolution to my complaint
- Apologies are not always the fix to customers concern
We bought the blended leather sofa set(sofa,couch) from Ashely furniture.After one year it started bubbling on the sofa we called the premier protection plan guys.They asked us to send the complete form.After sending form without seeing(photos) sofa they send the mail...
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AshleyFurnitureCares
Ashley Furniture Verified Representative
I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...
Anonymous
This is why no reputable furniture store will carry/sell their junk
Product
Ashley Furniture Protection Plan
I didn't like
- Quality
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I too have the extended warrant. I invested in a leather couch that we had top wait 6 months to be built. The leather seams at the seats are cracking.The extended warranty onl...
So-called extended warranties and protection plans are not worth the paper they are printed upon. They will not cover owner inflicted damage (and that's what they'll call just...