Ashley Furniture Protection Plan Reviews and Complaints
I too have the extended warrant. I invested in a leather couch that we had top wait 6 months to be built.
The leather seams at the seats are cracking.The extended warranty only covers accidents.So I would have top take a knife and cut it myself at the seams for it too be honored and say a child and pencil caused it. What? I will not lower myself to Ashley's regrettable ethics.
Read the contract before you buy.But please do Not waste your time or money A sham. Stay away
They claim it is 100% leather but it is a leather blend.
- Customer support after buying things
Ashley Furniture - What a scam
Ashley Furniture - It wasn't what I agreed to!
- Customer satisfaction unimportant
- Apologies are not always the fix to customers concern
- Resolution to my complaint
I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.
Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.
Thanks,
Daniel
- Quality
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You should have gotten it in writing. And never purchase "extended warranties" ; they are nothing but cash cows for the companies and ordinarily provide little or no support. Think "insurance company" with the twin departments of Delay and Deny located in the hallway of many pratfalls.