Manufacturer: Ashley Furniture Category: Recliners Clear all filters (24 of 24 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
We bought this recliner only 5 months ago, and its spring in the middle seat got broken TWICE!We contacted customer service and they said we are in the *** but never got to us! We have to fix it ourself! Twice! After we got it for only 5 months! This is the worst couch ever!!!! I really hope they can contact us to deal with this problem eventually! If not, I will complain against them to BBB or any other possible sources! I am so disappointed....
Read more
I didn't like
  • Dishonest policy
  • Quality
#986474
My husband and I have spent quite a bit a money at the Ashley Furniture store in Pasadena, Texas store only to have them tell us the Recliner that we spent over $1000.00 for less than 2 years ago is a piece of junk that was discontinued and can no longer get the cushion for. After talking to many people, Jessica from the store promised she would take care of it. Calling back today because we had not received the promised cushion we are told...
Read more
I didn't like
  • Knew recliner was going to be discontinued
#953095
Purchased a couch and thought i would buy the top of the line and it would last.Very dissapointed. Power recline doesnt work right. When you recline sometimes it just keeps going till it is fully reclined even if you only want to recline a little. Had repair guy out he did nothing. Then the color of leather started to wear away. I bought a chocolate brown color and it has wear spots that the color faded out. Always thought of ashley as quality...
Read more

Ashley Furniture Recliner Review

#989627
I bought a 2000 dollar dual recliner was supposed to be all leather it started pealing two months later they fixed it it did the same thing 7 months after that they said they were going to fix it never did I reported them to the better business bureau they again said they would fix it it never did crappy company never buy from them
Comment
Show

Ashley Furniture Recliner Review

#922753
These are photos of set peeling I still owe 1000 on by time I've pd them off they'll be no good I've less than yr ,the store had replaced one recliner back in March I didn't want same since was peeling but was told I'd have to take same one which makes so sense since was defected but Brian store mgr told me Ashley was good brand they stand behind products wouldn't have trouble with this one.,
Comment
Show

Ashley Furniture Recliner Review

#823339
1.0
Ashley store in prattville selling used funture as new i will never buy nothing from them again
Comment
Show

Ashley Furniture Recliner Review

#757824
I purchased order in thanksgiving sale and its almost a 1 month already its not arriving yet in store
Comment
Show
After purchasing a Leather recliner chair and not being told that if need special care because its a dura-blend of leather now it started to peel and crack After reading the review this name company furniture is know for peel and they also said ASHLEY claims they dont support peel even if you have the warranty protection. Something must be done because ASHLEY will lose their reputation behind one company. I have been dealing with ASHLEY for a...
Read more
2.5
I liked
  • Salesman and manager were great
  • Store a
  • Initial sales person
I didn't like
  • Quality
  • Return policy
#936063
Purchased a recliner Signature Design by Ashly from a furniture store in Villis Nj. Noticed that when I sat in it I was itchy all over like I get from being allergic to cats bad After a few days I got worse I couns not breath & my throat closing up went to ER I returned it telling them it must of been returned from another customer who had cats. They brought out another recliner. Quess what. I can't sit in it I get the same allergic reaction &...
Read more
Five years ago I purchased a dura blend power recliner along with a five year protection plan. The recliner material is peeling off in pieces as well as cracking. I called the customer service and complained about what happened and even sent pictures of the problem. No response from Ashley. The recliner model is discontinued(what a surprise!!!!). This material is a piece of junk and should never have been marketed by Ashley. Where was their...
Read more
My electric recliner failed and the warranty they sold me refused to cover the problem with electric components because it was reported in 15 days as opposed to 5 days fine print requirement. How the heck does anyone let these people even get a contract approved for public sale when the terms are so one sided. I dont even get to my bills in 15 days and they allow 30 days to make any payment, so a 5 day requirement is nonsense. Will never buy...
Read more
Junk, just after a year the recliner started peeling a coating off the leather, if it is even leather, and then the bottom started and now the couch started bubbling and peeling also. Nothing they will do to fix this. Stay clear of Ashley products !!!!!!! I will never buy from them again and you should stay clear of Ashley leather furniture also. The mess on the floor is constant and will need to throw out the door soon. JUNK JUNK JUNK Do you...
Read more
1.7
I liked
  • Price
I didn't like
  • Quality of furniture has really gone down
#781019
Went to their store in Linden NJ and saw at least 8 salesmen just standing around and was totally ignored for over 20 minutes. Only 6 other people were in the store and 2 of them were signing paperwork. I saw a recliner I wanted more information on and 2 salesmen walked right by me and when I started to ask about it, one of them even continued to keep on walking! If you like a big unorganized place to buy furniture with no sales help, this is...
Read more
This post is to let everyone know what a terrible experience we had at ASHLEY FURNITURE in Phillipsburg . Their customer service was TERRIBLE, store manager was very RUDE, NOT HELPFUL, a LIAR and INCONSIDERATE! We had a delivery scheduled for yesterday for 3 items (a couch, love seat and recliner) that was bought December 15th. This Monday, January 11th we were told only 2 (couch and love seat) would be available for delivery. The reason why...
Read more