Unprofessional sale reprentative | Ashley Furniture in New York, New York

2.6
Details
They made a mistake they can’t even recognize that and trying to be rude
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Review
#1450960 Review #1450960 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Poor customer service
1.0
Details
Spoke w a salesman and after a very productive conversation he 'wanted to earn my business' so he came down $100 and offered me the current promo of free delivery. I confirmed the price and offer 3 times 3 times 3 times. I wanted 24 hours to mull it and he was fine...
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#1255012 Review #1255012 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$229
Preferred solution
Deliver product or service ordered
I visited a store today 3/30/2018 and left within 5 minutes of entering. I understand that sales personnel work on commissions but the tactic they use is harassment. I wasn't even 3 steps in the store and I was approached and asked if I needed help and I told the sales...
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#1223340 Review #1223340 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Floor sales team
Preferred solution
Let the company propose a solution
1.3
Details
I was there for an hour and the entire time the guy (he calls himself Little Rick @ Lakeland, Florida) is no more than 20 feet away from me! Acted like he was doing something else but he was following me the entire time I was there. I actually was going to buy an...
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#1192526 Review #1192526 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Cons
  • Salesmen stalking customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad sales men

Excellent customer service | Ashley Furniture

My niece and I bought furniture today and the salesperson was awesome. Pam always had a smile and was very accommodating and knowledgeable. There wasn’t enough she could do for us. I would recommend her to everybody.
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#1182408 Review #1182408 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Good customer service

Excellent Customer Service | Ashley Furniture

Jodi at the store on Ridge Rd. In Greece,NY is a excellent sales associate /manager. Although I didn’t purchase the sofa and loveseat I wanted because they couldn’t guarantee delivery by Thanksgiving, Jodi gave me personalized attention and went above and beyond to help me find exactly what I wanted. I would recommend visiting Jodi at Ashley for all your furniture needs.
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#1130167 Review #1130167 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Good customer service

Dishonest Sales Reps | Ashley Furniture in Arlington, Virginia

I was at the store shopping for a bedroom set. We made a deal and we settled on a price. I told the sales rep that I needed to consult my husband and will return in a few days. He mentioned that I could return anytime within the next few weeks and they would still honor that price. I returned two days later and was given another higher price for the same bedroom set. My record in their system was deleted and was told there was nothing they could do. The sales reps were not honest when they made deals with us and kept flip flopping on all their prices and it was with the same rep. They even made promises on better deals, but they were not included in the sales write up and later had to make excuses on why they were not there. Overall a bad first time experience at the store and would not recommend the place to anyone. Also all sales are final but they won't tell you that. You'd have to read the small prints on their receipt.
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#1075983 Review #1075983 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Poor customer service

Ashley Furniture Sales Representative Review from Atlanta, Georgia

With a big company like this, Ashley Furniture, Regency Furniture and Marlo Furniture (all same owner....do your homework because they will compete for your sale), you would hope there would be a good customer service. All I know is that the more fuss you make, the more results you see. I go into the store. But when I start getting upset because there is 'no manager available to speak' or they 'have no result', they tell me to leave!!! I just want my sofa, love seat and end tables. Their furniture isnt made to last. Many staging companies use this furniture for photos and stagings because it isnt physically used. With my kids and 2 dogs, this isnt good enough, especially spending as much as I did! I'd rather custom order furniture and wait the same time frame for better quality or spend the same money at BOBs and use the furniture until I need new. Kids running a business is sad and pathetic. But I feel pathetic buying here. The sales people are given false hope of making money because they have to get approval and blah blah blah. Trust your staff or just have managers run the show. But if your managers are always 'missing' 'in a meeting' 'smelling like a cigarette' or their pupils showing of uppers.... regroup and get your company together! Customers notice everything. They have my money, fine. They will say they are jumping through hoops to keep it, fine. But you will have my online critiques and honest experience to help potential buyers shop elsewhere. This company is too spastic to deal with. I mean come on, its furniture you are selling, figure out how to do it!
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#921193 Review #921193 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Poor customer service

Terrible customer service | Ashley Furniture in San Jose, California

Today, I went into Ashley furniture in San Jose, Calif. on Blossom Hill RD. I walked in and asked if I bought from this store can it be delivered to Madera from the Fresno Store. The sales man said yes and said if I needed any help to ask him. He never gave his name. He immediately left and left me on my own. I was prepared to spend 4-$5,000 dollars which I have been saving to make a happy satisfied purchased. In the 20 minutes I was there, not one person approached me or asked if I had any questions. Many salespeople were standing around. My thoughts of disappointment," why should I spend my hard working $$ be spent here, where customer service is terrible as well as insulting. I will not walk into another Ashley store again. I do hope the owner of this store reads this for his/her business. Too, bad. I did have a living room was perfect. Oh wells, there's always other salespeople that have a heart for their customers.
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Review
#569608 Review #569608 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative
Reason of review
Poor customer service
Loss
$1

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Ashley Furniture reviews
The incident in question occurred at approximately noon on July 6, 2013 at the Frederick branch of Ashley’s Furniture. My fiancée, her mother and I were shopping for furniture. We spotted a dining room set that was marked at approximately $349 that included a glass top...
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#426904 Review #426904 is a subjective opinion of poster.
Service
Ashley Furniture Sales Representative