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MARK SCOTT is a Scam Artist that does not care about the customer. Again ask any former or current employee that ever worked for him.

I used to work there Often they receive USED furniture back under warranty after being in a customers house (some over a year!!). MARK SCOTT would instruct the guys at the warehouse to clean it up and then ship it out as new!!

Think this is false???? ASK ANY FORMER EMPLOYEE FROM THE EDISON ASHLEY WAREHOUSE!

Eugene is the owner. I cannot believe that he would continue to let MARK SCOTT run his business this way.

Monetary Loss: $500.

Location: Germantown, Maryland

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Guest

I recently was shopping for new furniture and asked a sales associate about what they do with the returns. She told me that they "replenish" the furniture and sell it as new.

I pay for new, I do not want used!! Good way to get bed bugs or roaches in your house.

YUCK!

Guest

Yes this is true of the Store in Fairfield NJ which is owned by Eugene and run by Mark Scott out of the warehouse in Edison NJ.

what happens is that a piece of furniture may be damaged in shipping.

They will bring it back to the warehouse and a furniture tech will fix it to go out as new again. Also is a customer complains and a piece is sent back from the home, the same rule is applied.

Fix it up to sell as new.

If I was you I would file a charge back with your credit card company if they are not willing to take it back because you feel its used.

Guest

I feel like this just happened to us!! We purchased a large sectional and they brought it to us with 2 holes and a black sticky spot on it!!

Supposed to be new, but I feel like it was either used or a floor model. They refuse to order a new section, but will "repair it and it will look showroom ready" We ordered a NEW COUCH and paid for a NEW COUCH!

The customer service "guy" was very SASSY and not helpful at all. Acted like it was our problem not his even though they have our $900 already.

Guest

This happened to my family. We received a dresser that had someone else's clothes in one of the drawers!!!

STAY AWAY FROM THE FAIRFIELD NJ STORE!!!

Never again. :(

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