Manufacturer: Ashley Furniture Category: Sofas Clear all filters (366 of 366 reviews match)
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Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed.As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The stitching...
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Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
Product
Ashley Furniture Sofa
#1089100
I bought a few things from Ashley, thinking they had a good quality program, my first disappointment came with my leather sectional, the leather cushions did not hold the weight of people seating on them, when I asked Ashleys help they quickly said.."there is no...
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Anonymous
Anonymous

"they mattress is supported over 2 or 3 slaps of beer"???????????????????

h.kitchener
h.kitchener

Well, you've been fooled twice by this company. Want to try for three times?

2.6
Product
Ashley Furniture Sofa
I liked
  • Variety
  • Original salesman
I didn't like
  • Cheap quality
  • No support or solutions
  • Low accountability
#1071822
Coleman Furniture - Horrifying experience
Coleman Furniture - Horrifying experience
purchased my sofa on April 23, 2017.I received a recliner sofa and love seat where the sofa has a gap between the base and the back.I sent over pictures to Cierra and Felice. I opened a warranty claim. I was allotted $150 to get it repaired. I had 3 technicians inspect...
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1.2
Product
Ashley Furniture Sofa
I liked
  • Price
I didn't like
  • Return policy
  • Customer service
  • Delivery
#1064912
Reply to reviews

Ashley Furniture - Furniture two months coming apart

#1049080
1.0
Details
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Warranty
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Ashley Furniture - Simple Review #1489070267
Ashley Furniture - Simple Review #1489070267
1/2

Ashley Furniture Sofa Review

#1018709
1.2
Details
This what my furniture looks like. I contacted the insurance service and was turn down. What a waste of money! I also contacted the BBB and also was turn down.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Staff
Style and Design
Value for money
Warranty
Website

Ashley Furniture Sofa Review

#1013030
Wirst peice of furniture i ever purchased we bought leather sofa startrd comming apart at seams within a month have it covered now its an embarassment never again will i purchase furniture from Ashley
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Ashley Furniture - Simple Review #1485417890
1/1

Ashley Furniture Sofa Review

#997578
1.0
Details
Having the same problem paid Alot of money for our couch and love seat just for it to end up looking so cheap
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Ashley Furniture - Do not buy from them just terrible.
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
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4.1
Product
Ashley Furniture Sofa
#1064862
Also, on one of the sectional pieces where they connect together the part was put in the wrong spot so when you connected the two pieces they didn't line up along the back. They came out with a replacement pillow and moved the part that was in the wrong place. Then a...
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1.4
Product
Ashley Furniture Sofa
I didn't like
  • Quality of the furniture or their customer service
#1062154
Reply to reviews
Ashley Furniture - Product
Ashley Furniture - Product
Ashley Furniture - Product
I had a couch that ripped within 2 years.I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...
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Product
Ashley Furniture Sofa
I didn't like
  • Poor quality
  • Dishonest policy
  • Quality of the products
#1055971
The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without any financing. I bought the 5y premium insurance plan of...
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Product
Ashley Furniture Sofa
#1038877
Purchased a sofa and a big man recliner chair $1800 on February 8th .Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
Product
Ashley Furniture Sofa
#1035835
To, whom it may concern I am having a problem with the store manager about picking up this furniture.I had reported to them last month. I seen bedbugs in the couch and they nothing about it the first time. Now of today. I have find more. They had two guys come out and...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hello,Thank you for bringing this to our attention, we takes these very seriously. We want to help and let upper management aware about this situation. Can you please email us...

1.1
Product
Ashley Furniture Sofa
#1028495
If you think Freddy Krueger was a nightmare, try purchasing from Ashely Furniture Home Store.You will think Freddy Krueger is a Disney movie in my opinion. Your furniture if you are lucky will arrive fully stuffed and made like what you saw in the store. Turn it over...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Sofa
I didn't like
  • Service
  • Quality
#1026188