Product: Ashley Furniture Sofa Clear all filters (383 of 383 reviews match)
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Ashley Furniture - Sent a broken couch. Replaced w broken piece and refused toI

Terrible. Sent us a broken couch two years ago. Replaces it with a broken piece and insurance and company refuse to fix it Now ALL recliners are broken and even though we purchased insurance no insurance be will help us and they STILL refuse to fix section that came broken.
1.0
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product
Ashley Furniture Sofa
#1178020
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Ashley Furniture - Ashley durablend

Ashley Furniture - Ashley durablend
Ashley Furniture - Ashley durablend
Peeling sofa after 5 years ..
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Ashley Furniture Sofa
#1172585
My mother purchased a couch and love seat that was from Ashley Furniture and it started to flake and then the material just started falling and flaking off even more. I have a 1 year old son who i'm constantly redirecting from our furniture because of its condition in...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

Anonymous
michael oshea

bewareof ashley service, he entered my home turned on sarecorder without telling me i was being recorded, violation of az law and fed law and my civil rightst hey refuse to ho...

Product
Ashley Furniture Sofa
#1166249
Ordered a sectional in the store which I️ found out later was a special order. I️ gave the salesperson the needed configuration and she circled a bunch of items and asked me to sign the order which I️ did. I️ assumed the salesperson had ordered the correct...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

2.3
Product
Ashley Furniture Sofa
I didn't like
  • Customer service
  • Unreasonable policies
  • Incompetent salesperson
#1142209
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Ashley Furniture - Ashley 3 seat couch

My Ashley 3 seat couch has peeled the same way. It was sold as leather and looks like an expensive couch that reclines but is plastic. If you try to seal it with plastic paint it makes it worse. I have more plastic on the floor that clogs up my vacuum then I ever dreamed of. Rip off central.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Ashley Furniture Sofa
#1139286
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Ashley Furniture - Lying salesman

I purchased a leather vinyl sofa and loveseat about two years ago. The salesman said it was extremely durable when I told him I had a cat. The sofa is totally ruined. Cracking and ripping everywhere not only from a cat who was declawed but just from regular use. If my nail sweeps against it it tares! It's only myself and my husband. I would never shop Ashley again.
Product
Ashley Furniture Sofa
#1135195
There has to be only one thing that came out of buying a piece of furniture (can you even CALL it furniture at this point?) from Ashley Furniture. From now on, I ALWAYS examine the furniture I buy. I make sure there's no rips, peels, none of that. I'm not...
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1.3
Product
Ashley Furniture Sofa
I didn't like
  • Ripped furniture
  • Customer service
#1133535
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Ashley Furniture - Leather sectional

Had it not even 6 mths and it was pealing on the arms & wasnt covered in the warranty either but should have been. You suck Ashley Furniture!!!! Btw i didn't pick this furniture out because i knew better but my boyfriend didn't!!! AGAIN YOU SUCK! Contact my boyfriend, Ed Tenison @(931)796-3405.
Product
Ashley Furniture Sofa
I liked
  • What i thought i was getting
I didn't like
  • Did not stand behind product
#1123491
I ordered lousy Ashley furniture over the phone. The furniture arrived an looked ok. I had couch love seat for the summer. I was watching TV and the wood on the front of the couch just came loose. I looked at it and it was held on by staples. My Ashley furniture is or...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
Product
Ashley Furniture Sofa
#1117947
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Ashley Furniture - Horrible

Bought a couch and love sofa with defects.. Seats cushions not quite even. Pillow backs dinking in. Only my husband and i live here. Each time we call its akways we will have the cords in. In two weeks. Pillow backs are horruble. Was told a/couple days ago. Will be another week or two. Store manager says shes out of it. Adhley tec has to deal with it. Never buy again. From them.
Product
Ashley Furniture Sofa
#1107713