Product: Ashley Furniture Sofa Clear all filters (451 of 451 reviews match)
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Do not purchase from Ashley furniture

I ordered furniture 3 weeks ago they deliver 2 weeks later than when the furniture arrive the sofa is ripped then I schedule another delivery date I get a call the day before informing me they only can deliver the sofa and they will have to deliver my love seat another day.
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Review
#1708523 Review #1708523 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery

ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Ashley Furniture in Poughkeepsie Town, New York - Scammed

5.0
Details
Ashley Furniture - Scammed
Ashley Furniture - Scammed
Ashley Furniture - Scammed

Update by user Oct 11

The product fails within 90 days. They were told by Ashley sales they would give a credit towards new furniture and the store manager denied the claim

Original review posted by user Oct 11

My son and daughter in law purchased a floor model living room set for Ashley. They sold them a warranty knowing that the warranty company did not cover floor models. The fabric is not holding up and the frame has caved in. They are pretty well out of luck at this point. I, nor they will ever shop at Ashley again, nor purchase extended warranty.
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Review
#1677694 Review #1677694 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Being yelled at by the manager chad
  • Incompetent salesperson
  • Quality of furtniture
Reason of review
Damaged or defective
Loss
$3700
Preferred solution
Full refund
Tags
  • Deceptive pricing practices
  • Warranty
  • Misleading Customers When Signing
1.0
Details
NEVER BUY THIS FURNITURE!!!! Bought a sofa, love seat and oversized chair. Waited 2 weeks for the chair. The sofa frame was damaged in transit. Service man ordered new assembly and installed. However the cushion on that side of sofa started to push and gather in front...
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1 comment
Richard L
#1766894

Wish I read your review before I was dupped as well

Review
#1669246 Review #1669246 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Ashley Furniture - Leather furniture cracking

1.0
Details
We purchased a leather sofa and loveseat from Ashley furniture. Within 14 months we noticed that the leather between the cushions was cracked and peeling!!! We were told it was all leather but this is some type pf pleather as you can see white material unser the cracks. We also bought the protection package on the furniture. Ashley dis nothing the protection company says we dont cover cracks. We can get no help or response from Ashley. Will never purchase from there again.
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Review
#1664194 Review #1664194 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • peeling
1.0
Details
Purchased a leather reclining sectional and insurance from a store in Los Angeles, CA. Moved out of state after purchase. Sofa frame broke and cushions were defective. Called to make a claim. Insurance company sent adjuster to look at sofa. They agreed it was covered...
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Review
#1660108 Review #1660108 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Affordability
Cons
  • Quality
Reason of review
Warranty issue
Loss
$3800
Preferred solution
Full refund
Tags
  • no warranty support

Ashley Furniture - Product availability and delivery

1.0
Details
I ordered my couch and loveseat set early august. An email detailed a delivery date of September 20th. I called this week only to find out that it will not be delivered until late October if I'm lucky I guess because they didn't give me a promised date. Moral of the story is do not buy Ashely Furniture off their website. Get them locally or from a different retailer because apparently those orders to distributors as preferential to cash customers paying through their website. I have no clue when my paid order will arrive as customer service didn't provide me a solid date to look for it. I was left thinking it will get here when it gets here which is just great when trying to allocate a time to be home for a delivery.
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Review
#1656303 Review #1656303 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Easy website to use
Cons
  • Lack of customer srevice
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ashley Furniture - DON'T DO IT !

1.0
Details
DON'T DO IT! Nice sales people, but after that! Damaged Sofa - Inept Customer Service - Poor Communication - Impossible to Contact - No Resolution You have been warned!
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Review
#1639145 Review #1639145 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Incompetent
  • Customer service and delivery
  • Customer service
Reason of review
Poor customer service
Loss
$375
Preferred solution
Full refund
1.2
Details

Update by user Sep 02

They finally refunded all of our money after three months a hundred emails and twenty hours on hold with customer service

Update by user Sep 02

After three months 20 hours on the phone with customer service almost a hundred emails they finally paid us back they paid us in increments of...

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Resolved
Review
#1628277 Review #1628277 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery

Contact Ashley Furniture Customer Service

Website:
www.ashleyfurniture.com
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

Ashley Furniture Reviews

  1. 467 reviews
  2. 257 reviews
  3. 88 reviews
  4. 24 reviews
  5. 20 reviews
Ashley Furniture reviews

Ashley Furniture - Couch with broken frame after 5 years

1.8
Details
Ashley Furniture - Couch with broken frame after 5 years
Ashley Furniture - Couch with broken frame after 5 years
Ashley Furniture - Couch with broken frame after 5 years
The frame in my sectional sofa broke on two portions. With a broken frame, we cannot use the couch anymore. Ashley furniture boasts of a limited LIFETIME warranty on the frames. After countless hours of phone calls-only to be disconnected, email exchanges, pictures, and being handed off to others, Ashley Furniture accepts no responsibility.
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Review
#1625046 Review #1625046 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution