Product: Ashley Furniture Sofa Clear all filters (0 of 423 reviews match)
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Ashley Furniture - Wont honor warranty

we moved, there is a store less than an hour away. They agreed to replace a couch, but will not do it now, stating they are a franchise.
Product
Ashley Furniture Sofa
#1453155
I purchased furniture from a local furniture store and explained to the owner i wanted a sectional but not from Ashley furniture. So i went to a finance company Orkinus and was approved Nov/2018. My furniture arrived dec 1,2018 low and behold it was Ashley Signature...
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2.8
Product
Ashley Furniture Sofa
#1413494
We tried everything!! All we hear from platinum warranty is they will talk to upper management!! That’s BS. They sent a tech here to take pictures and they have no idea what to look at. Soooo frustrated!! Won’t be happy till Ashley and platinum go out of business!! We...
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Anonymous
Crystal Graves

I agree about Ashley and their horrible warranty! We bought into the warranty as well. Less than a year goes by and our couch is balling, pulling and tearing. I called Ashley ...

1.0
Product
Ashley Furniture Sofa
#1409229
Ashley Furniture - Bed bugs
I bought couches from Ashley furniture about five months ago to be exact I found a bag on my bed I looked everywhere in my room I don’t find anything I flip my bad I took out my car with my mattresses I didn’t find anything I don’t think I would have bedbugs on my new...
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1.6
Product
Ashley Furniture Sofa
#1386058
Ashley Furniture - TERRIBLE CUSTOMER SERVICE - WARRANTY STINKS!
Agreed 100%!! We were victims of this on 2 different couches that we bought from Ashley. The latest was a couch we bought that continues to ball, then separate and tear! We called Ashley several times before the 1 year was up and they told us "balling like a sweater...
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2.2
Product
Ashley Furniture Sofa
I liked
  • Styles
I didn't like
  • Quality
  • Unwilling to stand behind products
  • Warranty
#1381469
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Ashley Furniture - Great customer service but highly disappointed

I am extremely disappointed. I am not one to write reviews but this really hit home. I moved to Florida with just boxes, no bed or large furniture. My couch which I ordered from an online website came before Ashely. So I’ve been finally arrived and come to find out 2 peices were missing and the headboard zipper was off track. I hope this is resolved ASAP. Very disappointed.
Product
Ashley Furniture Sofa
#1371726
Ashley Furniture - DURAble Durablend? No way
Ashley Furniture - DURAble Durablend? No way
I purchased a Durablend sofa from Ashley for a room where it would hardly be used. When used it was on one side. It cracked and peeled where it was used- just peeled off to expose foam underneath!!! It was ok because i had purchased the Guardsman protection agreement...
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2.4
Product
Ashley Furniture Sofa
#1369911
Ashley Furniture - Horrible quality and even worse customer service
Ashley Furniture - Horrible quality and even worse customer service
Purchased a sectional sofa from Homemakers in Des Moines, horrible luck from the start my couch has been repaired/replaced 3 times in the first year of owning it. Last repair was July of 2017 we have owned the couch for 18 months now and it is ready for the trash. The...
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1.0
Product
Ashley Furniture Sofa
#1356473
Ordered a sectional 10 days ago for the great price of $1250. Was set to be delivered today and it was with them calling first and showing up on time. Except it was the wrong one. The elft arm piece should have been where the right arm piece etc et etcNow they're...
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3.3
Product
Ashley Furniture Sofa
#1353817
purchased sofa bed delivered by two unprofessional men. There were wet marks on sofa which they admitted was there sweat!! Disgusting we refused sofa and sent back. Company refused to refund $85 delivery charge saying no delivery refunds. There fault sofa was delivered...
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Anonymous
Anonymous

Forget about the BBB ; they can and will do nothing. They are an urban legend, not the Commerce Police. They have no power or influence over anything. I'd haul them into small...

1.0
Product
Ashley Furniture Sofa
#1347044