Costumer complaint | Ashley Furniture

1.0
Details
They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus they charged shipping and delivery but they did not deliver it into my house! The drivers were incompetent and could not get it into the house without damaging the wall, which they did, and so they left it outside!!! My husband and I brought it inside with no problem
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Review
#1769994 Review #1769994 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Lack of customer srevice
  • Whole experience
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
Tags
  • Nightmare Experience

Recliner not working | Ashley Furniture

Phone number did not work. The lever for the recliner broke so The reclining foot rest cant be used
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Review
#1765033 Review #1765033 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
1.0
Details
bought furniture set with sofa sleeper three days before thanksgiving used it for company during the holiday on the third day the bed broke off the framecalled them to pick up after thanksgiving they came for it the monday after the guys who picked it up roughed it out...
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Review
#1756312 Review #1756312 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Customer service
Cons
  • I would never send anyone there
  • Worse customer service
  • Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Leather Couch Damaged

Good for the price however bad service and not so good products | Ashley Furniture

1.9
Details
I purchased a new couch and it was delivered by two gentlemen that spoke on English. So the couch is faulty and I have tried to contact Ashley customer care several times . I stay on hold for 20 minutes and then get disconnected. This will be my last purchase with Ashleys.
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Review
#1735659 Review #1735659 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • Cheap furniture
Reason of review
Damaged or defective
Preferred solution
replace with a good couch

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Verified Reviewer

Don't buy this junk, they lie about quality and warranty | Ashley Furniture

1.0
Details
We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.
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Review
#1727047 Review #1727047 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Pros
  • No quality
  • Lied about warranty
  • No assistance in correcting defective product
Cons
  • No call backs from ashley
  • Rude customer service
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution

Do not purchase from Ashley furniture

I ordered furniture 3 weeks ago they deliver 2 weeks later than when the furniture arrive the sofa is ripped then I schedule another delivery date I get a call the day before informing me they only can deliver the sofa and they will have to deliver my love seat another day.
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Review
#1708523 Review #1708523 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Problem with delivery

ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa

Scammed | Ashley Furniture in Poughkeepsie Town, New York

5.0
Details
Scammed - Ashley Furniture
Scammed - Ashley Furniture
Scammed - Ashley Furniture

Update by user Oct 11, 2019

The product fails within 90 days. They were told by Ashley sales they would give a credit towards new furniture and the store manager denied the claim

Original review posted by user Oct 11, 2019

My son and daughter in law purchased a floor model living room set for Ashley. They sold them a warranty knowing that the warranty company did not cover floor models. The fabric is not holding up and the frame has caved in. They are pretty well out of luck at this point. I, nor they will ever shop at Ashley again, nor purchase extended warranty.
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Review
#1677694 Review #1677694 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Incompetent salesperson
  • Quality of furtniture
  • Being yelled at by the manager chad
Reason of review
Damaged or defective
Loss
$3700
Preferred solution
Full refund
Tags
  • Deceptive pricing practices
  • Warranty
  • Misleading Customers When Signing
1.0
Details
NEVER BUY THIS FURNITURE!!!! Bought a sofa, love seat and oversized chair. Waited 2 weeks for the chair. The sofa frame was damaged in transit. Service man ordered new assembly and installed. However the cushion on that side of sofa started to push and gather in front...
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1 comment
Richard L
#1766894

Wish I read your review before I was dupped as well

Review
#1669246 Review #1669246 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Ashley Furniture Reviews

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Ashley Furniture reviews

Leather furniture cracking | Ashley Furniture

1.0
Details
We purchased a leather sofa and loveseat from Ashley furniture. Within 14 months we noticed that the leather between the cushions was cracked and peeling!!! We were told it was all leather but this is some type pf pleather as you can see white material unser the cracks. We also bought the protection package on the furniture. Ashley dis nothing the protection company says we dont cover cracks. We can get no help or response from Ashley. Will never purchase from there again.
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Review
#1664194 Review #1664194 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • peeling