Product: Ashley Furniture Sofa Clear all filters (373 of 373 reviews match)
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I ordered lousy Ashley furniture over the phone. The furniture arrived an looked ok. I had couch love seat for the summer. I was watching TV and the wood on the front of the couch just came loose. I looked at it and it was held on by staples. My Ashley furniture is or...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
Product
Ashley Furniture Sofa
#1117947
They broke it!!!! Before I even got it!!!!!!! Also trying to get my issue resolved with Rooms For Less & Ashley Furniture for the last 4 months. They must be so busy with so many unhappy customers. The fact that it has been 4 months and all they have done is put...
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Anonymous
Michael Wattenberger

My daughter and her fiancé were expecting An Ashley delivery on 10-28-2017 between 1:15 p.m. and 4:15 p.m. A lot of the family spent the day with them putting up pictures and...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.8
Product
Ashley Furniture Sofa
I liked
  • Design of furniture
I didn't like
  • Poor construction
#1107603
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
Ashley Furniture - Totally disappointed!!
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed.As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux. The surface material is flaking. The stitching...
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Anonymous
Smitty

OK. You're unhappy with the couch, table, etc.Is this the first time you've ever purchased new furniture ?If so, did you look around and compare construction quality, price, s...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfu...

1.2
Product
Ashley Furniture Sofa
#1089100

Ashley Furniture - Leather sectional

#1123491
Had it not even 6 mths and it was pealing on the arms & wasnt covered in the warranty either but should have been. You suck Ashley Furniture!!!! Btw i didn't pick this furniture out because i knew better but my boyfriend didn't!!! AGAIN YOU SUCK! Contact my boyfriend, Ed Tenison @(931)796-3405.
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Ashley Furniture - Horrible

#1107713
Bought a couch and love sofa with defects.. Seats cushions not quite even. Pillow backs dinking in. Only my husband and i live here. Each time we call its akways we will have the cords in. In two weeks. Pillow backs are horruble. Was told a/couple days ago. Will be another week or two. Store manager says shes out of it. Adhley tec has to deal with it. Never buy again. From them.
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Ashley Furniture - Solid metal in recliner fails

#1104208
I have an Ashley reclining sectional. The same metal struts in both recliners has failed. One of them failed twice. This all happened within five years. This was not one of the joints. It was metal pieces breaking in half. Either very poor design or poor quality materials. I've had very cheap recliners and never saw the poor quality of this garbage.
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Ashley Furniture - Furniture two months coming apart

#1049080
1.0
Details
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
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I bought a few things from Ashley, thinking they had a good quality program, my first disappointment came with my leather sectional, the leather cushions did not hold the weight of people seating on them, when I asked Ashleys help they quickly said.."there is no...
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Anonymous
Anonymous

"they mattress is supported over 2 or 3 slaps of beer"???????????????????

h.kitchener
h.kitchener

Well, you've been fooled twice by this company. Want to try for three times?

2.6
Product
Ashley Furniture Sofa
I liked
  • Variety
  • Original salesman
I didn't like
  • No support or solutions
  • Cheap quality
  • Low accountability
#1071822
Coleman Furniture - Horrifying experience
Coleman Furniture - Horrifying experience
purchased my sofa on April 23, 2017.I received a recliner sofa and love seat where the sofa has a gap between the base and the back.I sent over pictures to Cierra and Felice. I opened a warranty claim. I was allotted $150 to get it repaired. I had 3 technicians inspect...
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1.2
Product
Ashley Furniture Sofa
I liked
  • Price
I didn't like
  • Delivery
  • Return policy
  • Warranty policy
#1064912
Reply to reviews
Ashley Furniture - Do not buy from them just terrible.
Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that they are aware. After many emails back and forth with them, they will not replace...
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4.1
Product
Ashley Furniture Sofa
#1064862
Also, on one of the sectional pieces where they connect together the part was put in the wrong spot so when you connected the two pieces they didn't line up along the back. They came out with a replacement pillow and moved the part that was in the wrong place. Then a...
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1.4
Product
Ashley Furniture Sofa
I didn't like
  • Quality of the furniture or their customer service
#1062154
Reply to reviews
Ashley Furniture - Product
Ashley Furniture - Product
Ashley Furniture - Product
I had a couch that ripped within 2 years.I had purchased the extended warranty. Customer service was terrible. Never sent anyone out to Repair. One representative told me they would replace the couch. When o called to follow up, that employee "was terminated". I still...
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Product
Ashley Furniture Sofa
I didn't like
  • Poor quality
  • Dishonest policy
  • Quality of the products
#1055971
The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without any financing. I bought the 5y premium insurance plan of...
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Product
Ashley Furniture Sofa
#1038877
Purchased a sofa and a big man recliner chair $1800 on February 8th .Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
Product
Ashley Furniture Sofa
#1035835