Manufacturer: Ashley Furniture Category: Sofas Clear all filters (357 of 357 reviews match)
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The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without any financing. I bought the 5y premium insurance plan of...
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Product
Ashley Furniture Sofa
#1038877
Purchased a sofa and a big man recliner chair $1800 on February 8th .Arrived late on march 20th 10 days pass delivery with rip damages lint and material falling of the bottom , after fighting with corporate I got a credit got a new set of recliners well when we sat on...
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1.7
Product
Ashley Furniture Sofa
#1035835
To, whom it may concern I am having a problem with the store manager about picking up this furniture.I had reported to them last month. I seen bedbugs in the couch and they nothing about it the first time. Now of today. I have find more. They had two guys come out and...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hello,Thank you for bringing this to our attention, we takes these very seriously. We want to help and let upper management aware about this situation. Can you please email us...

1.1
Product
Ashley Furniture Sofa
#1028495

Ashley Furniture Sofa Review

#1049080
1.0
Bought Ashley at Fantastic furniture Los Bsnos Ca. Bought in March 2017 now two months later May it is pelling off paid $1,100 for couch love seat. They will not fix or exchange. I am a senior citizen on fixed income I need something done
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Ashley Furniture Sofa Review

#1013030
Wirst peice of furniture i ever purchased we bought leather sofa startrd comming apart at seams within a month have it covered now its an embarassment never again will i purchase furniture from Ashley
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Ashley Furniture Sofa Review

#997578
1.0
Ashley Furniture - Simple Review #1485417890
1 of 1
Having the same problem paid Alot of money for our couch and love seat just for it to end up looking so cheap
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Ashley Furniture Sofa Review

#981038
1.4
I purchased furniture from Ashley and that was m y first mistake. Having issues with the sofa, made numerous calls to customer service with no answers just a bunch of ***. The company is a joke all they want is your money, customer service is a joke. Worst experience i have ever had with a furniture company do not waste your time.
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If you think Freddy Krueger was a nightmare, try purchasing from Ashely Furniture Home Store.You will think Freddy Krueger is a Disney movie in my opinion. Your furniture if you are lucky will arrive fully stuffed and made like what you saw in the store. Turn it over...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Ashley Furniture Sofa
I didn't like
  • Service
  • Attitude
  • Quality
#1026188
Ashley Furniture - Why you should never buy any furniture from Ashley
They bought what they thought was a leather couch from Ashley furniture. The reason they thought such is because that is what the salesman told them. After the 5 year warranty was up, no sooner did their couch turn into a disease infested looking piece of furniture....
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ANGJON52
ANGJON52

and I was just about to purchase some furniture from them

Anonymous
Anonymous

I will never order from them again.

1.3
Product
Ashley Furniture Sofa
I didn't like
  • Quality and attitude of company
#1019944
Ashley Furniture - Sofa 2+3 useless set!!!!
Hi i won't get near Ashley furniture anymore. We have bought 3+2 set 1.5 years ago and from day 1 the sofa's springs system is not functioning!! When you sit on the Sofa you sit really low and uncomfortably. Attached a photo that demonstrate our bad experience with...
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Anonymous
Anonymous

Duct tape! Sheesh..sorry, we are having issues as well. Ashley does not care.

Anonymous
Anonymous

Take them to Small Claims Court and bring a printout of the many complaints against Ashley Furniture.

1.0
Product
Ashley Furniture Sofa
I didn't like
  • Poor quality
#1019936
Ashley Furniture Sofa Review
Ashley Furniture Sofa Review
Ashley Furniture Sofa Review
Bought my couch in September of 2015 and it looks 10 years old.I called after a few months of having it for them to send out a new cushion for the chase lounge because it was to short. Man came out and "fixed" it but the problem remains! Now the couch is all dropping...
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2.2
Product
Ashley Furniture Sofa
#1019234
Worst experience ever.In my opinion if you purchase from this store or company you will be sorry. All three pieces of furniture have to be fixed. Refused to honor their agreement. Have wasted my time and with the amount of aggravation probably have shortened my life....
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1.4
Product
Ashley Furniture Sofa
I didn't like
  • Did not stand behind product
  • Attitude
  • Horrible customer service
#1017063
Ashley Furniture - Durablend
We purchased a three piece living room set and the sofa began peeling almost right away.The other two pieces are rarely used but the point where they touch (note the word touch, not scraped) the wall has done the same as the sofa. I would like this repaired, but was...
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1.0
Product
Ashley Furniture Sofa
I liked
  • Comfort of the furniture i bought
  • Initially the sofa
I didn't like
  • Poor quality
  • I would never send anyone there
#1011629
Ashley Furniture - They have so much zeal for the deal that miss representaion is /must be part of the training
We purchased a couch loveseat and two oversized chairs, all reclining a month ago.We didn't see the chairs but wanted them so all items were PAID IN FULL AND ORDERED. Upon arrival the items were set up and I noticed that the material was a slightly different thickness...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.5
Product
Ashley Furniture Sofa
I didn't like
  • Anything
#1006178