Iron Station, North Carolina
0 comments
Not resolved

*******DO NOT BUY FURNITURE FROM ASHLEY HOMESTORES******So, I bought this sectional couch from ASHLEY FURNITURE HOME STORE IN GASTONIA less than 5 months ago.$1000.00 plus a 2 year extended warranty for $200.00.

About a month ago I stood up and pushed myself up with my arm on the arm rest and heard a crack and the whole arm is broken off and this is what it looks like now. Technician came out 2 weeks ago and today I got a call telling me they weren't going to honor the 12 month mfg warranty or the extra warranty due to stains on the arm of the couch that they felt like caused the wood deterioration in the arm causing the crack. They suggested my dogs did it and they do not cover claws, teeth or beak damage. My question is what the *** does a stain have to do with deteriorating the wood, and my next question is what stain.

I have contacted the better business bureau, and other suggestions on where to go next. This is unacceptable.

And will he an attorney if need be.JUST A WARNING ABOUT ASHLEY FURNITURE AND THEIR SHIFTY SERVICE.

Review about: Darcy Collection Sectional.

Review #838183 is a subjective opinion of a user.

2.6
Staff
Advertised vs Delivered
Customer service
Reliability
Delivery Service
Style and Design
Exchange, Refund and Cancellation Policy
Warranty
Website
Price Affordability
Value for money
Diversity of Products or Services
Product or Service Quality
PRODUCT OR SERVICE
Ashley Furniture Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Here are the pictures of the damage furniture I purchase from Ashley Furniture. I'm very upset with the life of these pieces of furniture. I look forward to someone reaching..." Read more
"Bad experience In Poughkeepsie, Ny Ashley HomeStore. This was our first and last time we will deal with Ashley Furniture ever. We have told friends and family not to Shop..." Read more
"We have no kids. Just me and my husband. I only wipe the furniture w a dry rag. One year and 5 months later. It is ripping apart. Customer service..." Read more
"...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more
"junk plastic keeps cracking no service they sell it get there money and forget about you so lasts adout a year and starts with a small crack and gets bigger..." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more
"On March 24, 2017 I requested a ride a driver accepted the trip, the app showed that i had been picked up and that we were on our trip. The..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more