Iron Station, North Carolina
0 comments
Not resolved

*******DO NOT BUY FURNITURE FROM ASHLEY HOMESTORES******So, I bought this sectional couch from ASHLEY FURNITURE HOME STORE IN GASTONIA less than 5 months ago.$1000.00 plus a 2 year extended warranty for $200.00.

About a month ago I stood up and pushed myself up with my arm on the arm rest and heard a crack and the whole arm is broken off and this is what it looks like now. Technician came out 2 weeks ago and today I got a call telling me they weren't going to honor the 12 month mfg warranty or the extra warranty due to stains on the arm of the couch that they felt like caused the wood deterioration in the arm causing the crack. They suggested my dogs did it and they do not cover claws, teeth or beak damage. My question is what the *** does a stain have to do with deteriorating the wood, and my next question is what stain.

I have contacted the better business bureau, and other suggestions on where to go next. This is unacceptable.

And will he an attorney if need be.JUST A WARNING ABOUT ASHLEY FURNITURE AND THEIR SHIFTY SERVICE.

Review about: Darcy Collection Sectional.

Review #838183 is a subjective opinion of a user.

2.6
Price Affordability
Warranty
Exchange, Refund and Cancellation Policy
Website
Customer service
Product or Service Quality
Staff
Style and Design
Reliability
Value for money
Delivery Service
Diversity of Products or Services
Advertised vs Delivered
PRODUCT OR SERVICE Ashley Furniture Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Visited Ashley in Gastonia NC on Black Friday 2016, Brendan was my sales person as I have bought things from him in the past. I was looking for a mattress..." Read more
"Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture. These 2 pieces of furniture are the worst quality furniture that I have ever purchased...." Read more
" bought my bed from Ashley's New Rochelle and Ashley's delivered the wrong box spring, and then they tried to force me to purchase the correct box spring from them..." Read more
"Approximately two years ago I bought a rocking recliner that had Durablend "leather" and now I have a chair that is splitting, cracking and peeling. It seems to me that..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more
"good day i have concern with my transaction last april 16,2017 to LBC EXPRESS visayas avenue branch i have sent a cellphone going to samar calbayog city without damage.But last..." Read more
"I can’t believe I was just ripped off of $49.95 from Fake High Priestess Kathie. The item arrived on time put the door on was broken on 7 Chakra Wooden..." Read more
"Dr. Bassada who works for Economy Dentures left rotten teeth in my mouth never completed my upper denture and tried to charge my insurance $350 to pull one tooth that..." Read more