Morehead City, North Carolina

I purchased a Ashley Alayna Quartz sofa from Rose Brothers Furniture. I had the sofa less than three weeks. The cushion

in the center was sinking down.

Noticed all around the bottom the fabric was all bumped up. Called the store they said no

refunds can only be repaired. I

told them I purchased a NEW sofa and that is what I expected

from them. I didn't want it fixed.

She hung up the phone. I called

Ashley Furniture.This went on

for five weeks. Made a total of 4

trips to the store. Including one the store manager just walked away from me when i was talking to her. Very rude and i don't appreciate being lied to.

Called Ashley Furniture 3 times. No one did anything. Till I said I was turning them into the better business bureau. Then having

the sofa charge contested and

removed from my credit card.

Then the store manager finally

called me to resolve the issue.He wanted to give me a store credit I said NO.

The sofa was returned to the

store. I was given a full refund.



Junk......will never buy Ashley

Furniture or shop at ROSE BROTHERS FURNITURE again. Rose Brothers furniture pledges

to give there customers the best

service and quality. REALLY!

Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: Poor customer service.

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