I purchased a Ashley Alayna Quartz sofa from Rose Brothers Furniture. I had the sofa less than three weeks. The cushion
in the center was sinking down.
Noticed all around the bottom the fabric was all bumped up. Called the store they said no
refunds can only be repaired. I
told them I purchased a NEW sofa and that is what I expected
from them. I didn't want it fixed.
She hung up the phone. I called
Ashley Furniture.This went on
for five weeks. Made a total of 4
trips to the store. Including one the store manager just walked away from me when i was talking to her. Very rude and i don't appreciate being lied to.
Called Ashley Furniture 3 times. No one did anything. Till I said I was turning them into the better business bureau. Then having
the sofa charge contested and
removed from my credit card.
Then the store manager finally
called me to resolve the issue.He wanted to give me a store credit I said NO.
The sofa was returned to the
store. I was given a full refund.
ASHLEY FURNITURE IS
Junk......will never buy Ashley
Furniture or shop at ROSE BROTHERS FURNITURE again. Rose Brothers furniture pledges
to give there customers the best
service and quality. REALLY!
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Poor customer service.