Suitland, Maryland
Not resolved
1.0
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I Would like to start by saying that when shopping in the store my wife and I was looking around was kind of excited about buying new furniture we was like kids in a toy store however we saw this leather powered sofa and love seat and the sofa was priced at $799.00 the love seat was priced at $499.00 and all together I think we spent $1.100.00 with that being said I received my furniture o.k. but a problem occurred the sofa and love seat started to fade and peal it was so embarrassing when friends and family would come over and see my furniture like this so I called and spoke to the young lady that wrote up our contact and she asked me what did I do to cause it to fade and peal I told her I did not do anything however I mentioned to her for this to fade and peal like this it must not be real leather because real leather would not fade and peal like this so she said she would have someone come out to my home and take a look at the furniture however someone did come and they ended up picking up the furniture and replacing it but this is the thing the furniture they replaced it with was cheaper then the furniture they picked up its quality was very very poor and now I got new furniture again this sofa and love seat started to peal but not only that the part where you push the button so.it will go up and down this stopped working one on my sofa and the other on my love seat so I still have the furniture and I am still making payments on it ONLY because I want to keep my credit in good standings and they are quick to call you about your payments but will not do anything to help you or at least meet you half way and the customer service is really bad and the furniture is not much better I would never ever buy anymore furniture from here I will go somewhere other than here so please if you are looking or in search of furniture (WARNING ) do not shop here

Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: Damaged or defective.

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