I purchased the extended warranty through GBS for my Ashley Durablend couch and loveseat and was told "peeling isn't covered on Durablend only on top grain leather products". Both are peeling in several places.
When I was sold the warranty I was of course promised that everything was covered. They don't even give you a copy of what is coverwd at purchase.
Now that I am researching this because of this horrible issue and lack of customer service I am finding tons of the same exact issue. Ashley needs to make this right!!!
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Warranty issue.