Product: Ashley Furniture Sofa Warranty Clear all filters (11 of 11 reviews match)
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I bought two years ago a sofa at Ashley and paid for the extended warranty with platinum warranty services. I called to report an issue and they asked for pictures, which I emailed back without any proof of receipt and waited with no call back. I called them a month...
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1.0
Product
Ashley Furniture Sofa Warranty
#1224814
To whom it may concern, We bought a $1400 sectional from Ashley's furniture back in 2014 along with the 5 year platinum protection plan. Around April-May of 2016 we started a claim from tears our son placed in the couch, at the time we were in the process of purchasing...
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1.7
Product
Ashley Furniture Sofa Warranty
#1146945
I BOUGHT A COUCH FROM ASHLEY FURNITURE. THEY HAD TOLD ME, THAT I HAVE FULL WARRANTY WITH THEM IN REGARDS TO ANYTHING WRONG WITH THIS UNIT. SO AFTER JUST 1 YEAR, I MADE MY PHONE CALL BECAUSE THE COUCH WAS TORN. THERE WERE RIPS AND MATERIAL COMING OUT. THERE RESPONSE WAS...
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Anonymous
Anonymous

We have had this exact same problem. Tears and rips in every cushion and pillow. They said it's not covered under our warranty and we are out of luck. We spent so much money o...

1.0
Carle Place, New York
Product
Ashley Furniture Sofa Warranty
#1141770
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Ashley Furniture - Warranty a joke

Paid over $5000 for furniture and they convinced us to get the warranty, saying it covers everything. Lie it covers nothing. Not even 2 years old and can't get my furniture repaired because warranty doesn't cover issue. Waste of money do not get warranty. I will never buy furniture from Ashley again.
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Warranty
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Ashley Furniture Sofa Warranty
#1093719
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Ashley Furniture - Terrible terribke

Purchase warranty on furniture. The phone number you call for claims just rings no answer no voice mail. Called store they told us they can't even reach the warranty department just a rip off.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Ashley Furniture Sofa Warranty
#1077056
Ashley Furniture - Durable Loveseat peeling and falling apart
We bought the 5 Year warranty because the sales rep said this way you have piece of mind, as it will cover any damage!Well that is not true. We contacted the warranty company and Ashley, and they will not assume any responsibility. After researching online I see there...
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Anonymous
Anonymous

We have the same problem with our love seat, leather pealing off at the headrest. The response from Ashley was that since we moved that voids the warranty. I have never heard ...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
Product
Ashley Furniture Sofa Warranty
#1006093
Ashley Furniture - Sofa Warranty Review
The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but I don't. I take very good care of my belongings and as such it is very disappointing to know I invested my hard earned money in such a poorly crafted...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.0
Product
Ashley Furniture Sofa Warranty
I liked
  • Show room - all show - no go
I didn't like
  • Warranty
#1002665
ASHLEY FURNITURE This is not for the folks that have already purchased from Ashley; they already know! As for you newbies out there - caveat emptor (buyer beware)! Deliveries are notoriously late and incomplete. Further for being costly furniture, they DO NOT STAND...
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1.0
Product
Ashley Furniture Sofa Warranty
#1001256
I have experienced the same problem with the leather fabric on my love seat fron Ashley Furniture. I also was dismissed by the same warranty company which turned out to be a waste of money. The sales people at Ashley tell you a great story about the warranty and its...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.7
Product
Ashley Furniture Sofa Warranty
#996993
Ashley Furniture engages in deceitful business practices to avoid honoring their product warranties. On 7/12/16 I called Ashley Furniture Parts Department, and ordered two replacement motors from Stephanie, within the warranty period, for a couch with two built-in...
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Anonymous
Bonnie

I have had the same situation. What are the regulatory agencies you have turned to?

1.0
Product
Ashley Furniture Sofa Warranty
I didn't like
  • Deceitful business practices
  • Not honoring warranty
  • Delaying tactics
#904000