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Updated by user Oct 20, 2017

I called the store to report my dissatisfaction with the product I spoke with Cammy Lee Sales Manager of the Hawthorne store She said the store does not allow returns of merchandise after it is delivered I asked her to allow me to talk to the District Manager She said that she could not give me his phone number She said his name is Eli Moussaed I asked for his email address and she said it is emoussaed at Ashleyfurniturecom I asked her for her email addess she said it was calle at ashleyfurniturecom I believe it is poor customer service to not give out the District Managers phone number to happy customers or disgruntled customers She said she could have him call me back but she could not give me his number my name is Frederick Frazier My phone number is 818233**** my email address is frederick.frazier1 at gmail dot om I want to return the poor couches and ottoman I bought because they are of bad quaility and are falling apart

Original review posted by user Oct 20, 2017

I ordered lousy Ashley furniture over the phone. The furniture arrived an looked ok.

I had couch love seat for the summer. I was watching TV and the wood on the front of the couch just came loose. I looked at it and it was held on by staples. My Ashley furniture is or poor quality and I do not recommend that anyone shop at Ashley Furniture.

The ottoman is sway backed and I have only had it for two months.

When it arrived it was soft in the center and not the poor construction can be seen and felt. I recommend you buy furniture elsewhere.

Reason of review: Damaged or defective.

Monetary Loss: $1400.

Preferred solution: Full refund.

Location: 14600 Ocean Gate Ave, Hawthorne, CA 90250, USA

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Amrom Xsg

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer โ€“ and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

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