Murphysboro, Illinois
0 comments
Not resolved

I have tried to get a different mattress with Ashley furniture bc they stearns & foster they brought me had a black stain on it and had divets in headboard and footboard.It was almost as if body impressions were already in it.

Customer service told me the mattress was most likely stored improperly. I recwived my reorder last night. The dwlivery was 2 hors behind shedule and it had the same issues i mentioned above. The stain was not as dark but still there and in exact same spot.

Not only that but the fabric on top has bubble or lines going throughout the entire top. The fabric is not as taunt as it should be. It is a Sunday and i cant call coatumer service. They were very rude with me when i called about the first mattress and made me wait 2 weeks for my replacement.

I have never had so many issues.

I am lost, honestly and about ready to just give upbon the company.Sad bc i just opened a credit card with Ashley's Furniture.

Review about: Stearns Foster Almandine Lxpept.

I liked: Original salesman.

I didn't like: Horrible customer service and product material, Return process, Delivery.

Review #925290 is a subjective opinion of a user.

1.2
Diversity of Products or Services
Price Affordability
Advertised vs Delivered
Customer service
Style and Design
Reliability
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
Warranty
Staff
Website
Delivery Service
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"We bought 2 recliners. Both recliners cracked at the top. When I called she stated that the warranty was only a year and was up juat a couple of days...." Read more
"...that $4,000 purchase was quickly turning into a costly mistake. The couch was starting to PEEL..." Read more
"I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling..." Read more
"Bought my couch in September of 2015 and it looks 10 years old. I called after a few months of having it for them to send out a new cushion..." Read more
"From their tracking site, "Delivery could not be completed - Additional information required". I have the same address I've had for 7 years. I order vitamins online every month to..." Read more
"I ordered an inground pool ladder which cost me 275 plus tax.When i received ladder there was noticable damage on the box.When i open the box the one ladder rail..." Read more
"I bought the "Big Bang" plan from presscenter.co after they send me a message on my Kickstarter. I paid $399 ! for it, supposedly a discount from a $1099 package...." Read more
"The item I ordered don't look like what was in the bag. This place should be out of business. I placed this order back in March the very begin and..." Read more