Murphysboro, Illinois
0 comments
Not resolved

I have tried to get a different mattress with Ashley furniture bc they stearns & foster they brought me had a black stain on it and had divets in headboard and footboard.It was almost as if body impressions were already in it.

Customer service told me the mattress was most likely stored improperly. I recwived my reorder last night. The dwlivery was 2 hors behind shedule and it had the same issues i mentioned above. The stain was not as dark but still there and in exact same spot.

Not only that but the fabric on top has bubble or lines going throughout the entire top. The fabric is not as taunt as it should be. It is a Sunday and i cant call coatumer service. They were very rude with me when i called about the first mattress and made me wait 2 weeks for my replacement.

I have never had so many issues.

I am lost, honestly and about ready to just give upbon the company.Sad bc i just opened a credit card with Ashley's Furniture.

Review about: Stearns Foster Almandine Lxpept.

I liked: Original salesman.

I didn't like: Horrible customer service and product material, Return process, Delivery.

Review #925290 is a subjective opinion of a user.

1.2
Website
Warranty
Delivery Service
Reliability
Staff
Product or Service Quality
Value for money
Diversity of Products or Services
Advertised vs Delivered
Price Affordability
Style and Design
Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Ashley Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Ashley Furniture Sofa Warranty Review Ashley Furniture "Purchased a the durablend couch with recliners and loveseat. The sofa began peeling within the extended warranty timeframe. I could understand if I had a large family or pets but..." Read more Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING Ashley Furniture "I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling..." Read more Ashley Furniture - Ashley's Faulty Leather sofa bed Ashley Furniture "I purchased a San Lucas sofa bed made by Ashley Furniture purchased thru Coleman's furniture online spent about $1200 including an extended warranty we have the same problem with the..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more Plentyoffish - OK  I have  tired  to reset  my  password several  times no  response  there  are  at  least  Plentyoffish "I have tried to reset my password several times. Good luck no response. There are 2 or 3p people who would like to talk to me if you are in..." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more